Tracy Barkus

I was very disappointed with the entire experience. I sat patiently in their waiting room for almost 2 hours. I finally went and asked how much longer it would be. Turned out my car had been ready for I sat patiently in their waiting room for almost 2 hours. I finally went and asked how much longer it would be. Turned out my car had been ready for over an hour but no one bothered to let me know. I saw the name of the person to contact if I had any questions on the paperwork so I immediately called and left a message. I’ve never received a response. However I’m not completely surprised by this as the buying of my car 6 months before was much the same. The kid that sold it to me couldn’t explain any of the features and was going to call me to set up a time to come back so he could show me everything. Still waiting on that call, thankfully not holding my breath. More

by SUPERG123 Verified Customer Verified Customer

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The service tech was very polite and accommodating. She listen to my questions and explained everything in a way I could understand. She was very transparent with the estimated costs associated with She listen to my questions and explained everything in a way I could understand. She was very transparent with the estimated costs associated with the service I inquired about. I overall would say my experience was excellent. More

by SHASHONNA Verified Customer Verified Customer

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After inspection, the cooling tank is completely empty, the alignment is not made correctly, the steering wheel is turned 5-7 degrees to the side and failed to adjust, all wheels are pumped up to 41psi. the alignment is not made correctly, the steering wheel is turned 5-7 degrees to the side and failed to adjust, all wheels are pumped up to 41psi. More

by bogdanbabchyk3440Bogdan Verified Customer Verified Customer

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The rep were very helpful, informative and work down on the car was done on time the car was done on time More

by irenebodenmiller Verified Customer Verified Customer

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They have great customer service in general but this time it took the guy 40 minutes to get the car to me so I could driive itback home. Servuce dept great, customet reo great, kud looking for my car...no se it took the guy 40 minutes to get the car to me so I could driive itback home. Servuce dept great, customet reo great, kud looking for my car...no sense of urgency. More

by GABYMwhimzy Verified Customer Verified Customer

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The service department did a fine job. I appreciate the work and the video was a nice touch as well. I appreciate the work and the video was a nice touch as well. More

by bradyp43 Verified Customer Verified Customer

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No communication from the dealership on the status of our truck. The truck was not done when it should have been. 48 hours later the truck still had 0 service done when we were told same day service. truck. The truck was not done when it should have been. 48 hours later the truck still had 0 service done when we were told same day service. More

by AS1992 Verified Customer Verified Customer

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I had no issues or problems and they explained everything to me.The time spent as expected. to me.The time spent as expected. More

by dsimpson14 Verified Customer Verified Customer

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I have bought my second vehicle here at GMC Southern at VA Beach. I feel that the service and care are outstanding. I would recommend this dealership to anyone. I would like to say that when you purchase a VA Beach. I feel that the service and care are outstanding. I would recommend this dealership to anyone. I would like to say that when you purchase a vehicle , you also have a beginning relationship with the dealership. This is a good one. I like that. Thank you! More

by KENTW45 Verified Customer Verified Customer

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I always take my car to Southern Lynhaven for the convenience, personable people and ease of getting an appointment that fits my schedule. The work is always completed in the amount of time alloted b convenience, personable people and ease of getting an appointment that fits my schedule. The work is always completed in the amount of time alloted but mostly earlier than quoted. More

by THEDORA.RICHARDSON Verified Customer Verified Customer

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