Toyota of Hollywood Service Department | Page 274

I can't get a service manager to return my call for 5 days. I leased my 2016 car from toyota of hollywood , took it in twice for regular maintenence both time they broke my wheel cover and said nothing. Even be I leased my 2016 car from toyota of hollywood , took it in twice for regular maintenence both time they broke my wheel cover and said nothing. Even before I let them do the work the second time, I brought it to their attention that they broke my wheel covers, and please take note that none are now broken. Guess what, they still broke it, and denied they did. For my third maintenance, I took it to lipton toyota, they discovered my tire pressure sensor was broken off, and just put back in the tire. The only persons that went into my tire was toyota of hollywood to put a patch inside the tire for a small nail in the tire, instead of just a plug. And then trying to charge me $40 for the patch, but still refusing to accept guilt for breaking my wheel covers. Now I've been trying to get in touch with a service Manger for 5 days to discuss my tire pressure sensor. I can't get any Manger to accept or return my call, for 5 days. My next option is to drive the 40 minutes there. More

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Service center tried to SCAM me. Got quoted $900 by Drew Manning to fix my headlight because apparently there was an issue with the wiring harness. Asked for a written estimate repeat Got quoted $900 by Drew Manning to fix my headlight because apparently there was an issue with the wiring harness. Asked for a written estimate repeatedly but never received one. Went to a different dealership the next weekend and got my headlight bulb replaced for $45. Will never go back here again. More

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Thieves I came literally trusting them. I only wanted an oil change. However, I was told since it's my 1st time it's free. BUT LISTEN TO THIS. FREE MY xxx. Th I came literally trusting them. I only wanted an oil change. However, I was told since it's my 1st time it's free. BUT LISTEN TO THIS. FREE MY xxx. There very "honest" Employees stole 380 out of my wallet in my car. They took money without my consent which is considered burglary. All the managers did was say we can't do nothing. ! LIKE WELL YOUR SO CALLED TRUSTED EMPLOYEES should have been Checked. THEY DO NOT. ! I MEAN DO NOT PUT CUSTOMERS FIRST ! If they did I would have gotten back my money stolen from me. Nope. There employee was made 380 dollars richer. I will never ever come back or even recommend this location to anyone. How can an employee actually steal from customers and not have anything done to them. This is the worse place I've been too. Usually things like this should re taken care of immediately. But there they do not want to look bad. I'm sorry to say but you guys make Toyota look horrible. They need to find this employee and fire him because it probably hasn't been the first time. It's ridiculous More

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2016 Toyota Prius Robert Maldonado is an excellent salesman. His enthusiasm is contagious. He and his assistant, Vanessa, were courteous-- very helpful with any qu Robert Maldonado is an excellent salesman. His enthusiasm is contagious. He and his assistant, Vanessa, were courteous-- very helpful with any questions I had. Robert and his assistant are employee assets for Toyota of Hollywood. I love my new 2016 Toyota Prius! More

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Excellent service Hollywood of Toyota has given me and my family Excellent service for many years. Clifton Budhan is the Sales man we deal with. He honestly will try hi Hollywood of Toyota has given me and my family Excellent service for many years. Clifton Budhan is the Sales man we deal with. He honestly will try his best to give you the best deals and of course, excellent customer service. More

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very happy !! Excellent experience! I am happy to report, that I had an awesome experience at Toyota of Hollywood with my new Corolla S purchase. Edgardo Rivas was Excellent experience! I am happy to report, that I had an awesome experience at Toyota of Hollywood with my new Corolla S purchase. Edgardo Rivas was extremely helpful and a pleasure to work with. He answered all my questions and made me very comfortable with my purchase decision! I will definitely recommend Toyota of Hollywood to anyone looking to purchase a car. More

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Worst service and customer service My took my car for recalled items to be replaced or repaired. The repairman was so rough, he broke the air vent, messed up the gloves(wont stay shut)s My took my car for recalled items to be replaced or repaired. The repairman was so rough, he broke the air vent, messed up the gloves(wont stay shut)scratched up my door frame and my steering column. It took them a month but they did replace the air vent they say they worked on the glove box, still broken, they refused to fix this Frame where they scratched it and the service manager who is supposed to take care of the couches on my steering column can't seem to return my phone calls or make an appointment or get around to it for 4 months now. I will never buy a new car from them I will never take my car there for service I will drive ten miles farther. Everytime you call you are put on hold for 20 minutes you leave multiple voice messages and no one calls you back including the service manager the assistant manager of the dealership or the GM or the owner. These people do not deserve your money. You have been forewarned. More

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14 Cars and counting.. Over the past decade, my family and I have leased 14 vehicles from Sandra Molina at Toyota of Hollywood. The buying experience, fair pricing, and ama Over the past decade, my family and I have leased 14 vehicles from Sandra Molina at Toyota of Hollywood. The buying experience, fair pricing, and amazing customer service brings us back each time we are looking for a new car. I recommend them to my family and friends as the BEST place to purchase or lease a Toyota vehicle. We’ve also received nothing but top notch service from Drew Manning in the Service Drive. More

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Low quality car I bought a used certified 4Runner 2013, it's only 45.000 miles and the 2 front doors power lock are broken already, the dealership says it's too late I bought a used certified 4Runner 2013, it's only 45.000 miles and the 2 front doors power lock are broken already, the dealership says it's too late for the warranty. I think it's too soon, for both locks to stop working. They are not willing to even replace the parts or do anything for me. All they want is to sell cars and they don't care about backing up the quality of cars they sell. More

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What a disappointment appointment! I have an appointment today at 8:00 am for oil change and asked to check my front right side brake, I have to mention that I am a customer at this loc I have an appointment today at 8:00 am for oil change and asked to check my front right side brake, I have to mention that I am a customer at this location for the past 14 years. I have been directed to Gregg Whyte as my service manager. I have arrived at 8:15 at dealership service and waited half an our on the appointment line to get my car serviced. Gregg was polite and gave me an estimate of 2 hours, which I have decided to take. I wait and wait hoping that maybe my oil change might be less than 2 hours. Guess what ? after patiently waited 3 hours I have asked what is the status of my oil change and ask Gregg to cancel my Brake Inspection and to return my car either way. Of course they did not even touch my car, I have it returned after three and a half hours after arriving at Toyota of Hollywood Service. Before leaving I have to find out what went wrong with my car and of course with my time. Next in line was Manager Brian Singletery which told me that I am the third person in line in my attempt to reach him. Polite and stress out he offer me to have my oil changed in one hour ...hmmm after having an appointment early in the morning.. My last attempt to find out why this happened to me or maybe for a positive solution was the Service Director John Diaz, which was honest and told me that he does not have an excuse for this situation. My personal opinion is that this Service either does not have enough personnel or is taking a lot more appointments that it can carry, creating a very bad environment for all people involved being involved, starting with customers and finishing with employees and management. Please avoid at all cost! unless they will remedy this awkward situation. More

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