Toyota of Hollywood Service Department | Page 269

My experience was great, never had no problems, happy to be part of the Toyota Family be part of the Toyota Family More

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Mr. Jimmy Jarama's attention was excellent and super professional. In short words the Toyota dealer service was exceptional. professional. In short words the Toyota dealer service was exceptional. More

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Drew is the best service supporter. Alwats keeps his word. I have been a customer over 10 years. word. I have been a customer over 10 years. More

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nice Good customer service thank you I will refere people to him because is nice people to him because is nice More

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Mr. Drew Manning in the Service Department gives excellent service. He is courteous, knowledgeable, dependable and professional. His team is also courteous. excellent service. He is courteous, knowledgeable, dependable and professional. His team is also courteous. More

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Great sales and customer service in the purchase of My 2019 RAV4. They made the experience great 2019 RAV4. They made the experience great More

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The customer service at Toyota of Hollywood is awful. I'm happy with my RAV4 I bought there but I wish I had bought it somewhere else. For a month I've been struggling to get my cracked windshield fixed thro happy with my RAV4 I bought there but I wish I had bought it somewhere else. For a month I've been struggling to get my cracked windshield fixed through them. They did not return emails or calls when I was trying to go through insurance. Then I remembered I bought windshield warranty through them only to find out they had made a mistake and never added that warranty into my final paperwork so no warranty. Had to go through insurance. The glass guy only comes once a week so had to come on that day. My appointment was at 9:00am. I'm waiting in the service line and get a text at 9:05 that nope the glass guy has decided can't get there until noon. No emergency on his part. Has just decided can't get there until noon and service at Toyota of Hollywood can't do anything about it. They can't give me a car so I can go back home. And they weren't going to pay for an Uber for me until I went in and yelled at the customer service manager. My husband will be coming back to get our vehicle because I never want to see this place again. More

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Andris Prado,she's an excellent customer service and she's doing a excellent job. she's doing a excellent job. More

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My initial stop on 10/19/21 was at Headquarter Toyota, after learning that the service person at that dealership was being deceitful I removed my car and took it to Toyota of Hollywood. Not only did I rec after learning that the service person at that dealership was being deceitful I removed my car and took it to Toyota of Hollywood. Not only did I received excellent service from Ms Danielle Colucci, I saved $100.00 for the same service that I would have received at Headquarter Toyota. This is not the first time that I was dealt with unfairly at Headquarter Toyota( last year a friend and I went in for the same services on our 2015 RAV4 and I ended up paying much more). My friend stopped going to Headquarter Toyota, we are now troopers of Hollywood Toyota. I would recommend my representative, Ms. Danielle Colucci to anyone in need of service. She exemplifies the core value of what the Toyota dealership/wants for its clients. 🍹🍹 More

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Worst experience of my life from sales to service was lied to from start to finish and took advantage of 3 women looking for a safe used Toyota. We came in with cash we needed a car for our mother they s lied to from start to finish and took advantage of 3 women looking for a safe used Toyota. We came in with cash we needed a car for our mother they said they only had one car available in around our budget and it was a very damaged car that reeked of marijuana they said that they would fix the smell and that they would fix the cosmetic damages because the stereo and the lights that were broken were a safety hazard. We bought the car with the promise that they would fix all the issues several months went by a lot of back-and-forth they finally said that nobody ever said they would fix anything and that those issues are a safety issue and they’ve already spent so much on the vehicle they’re not gonna spend anymore fixing anything. We only bought the car because we were promised at the cosmetic issues would be fixed. A year is gone by and the only resolution is that the manager would give us $200 to fix the issues ourselves. It’s obvious they didn’t inspect the vehicle before selling it because all the wiring in the lights are broken so we can never turn on the fog lights add the stereo was cracked so bad that we can’t press any buttons and the rearview mirror is blurry because the screen was cracked so bad. This was supposed to be a safe car for my elderly mother and my son that she cares for. Just absolutely devastating. We worked so hard to get money to buy our mom a car and she has a car that can’t be fixed because it was too damaged to begin with and they knew it and didn’t want the car and saw an opportunity to get rid of it and make cash quick. I do not recommend this place to anyone go anywhere else! More

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