Tony Mehlig

No one notified me that corporate rejected me. I had to call today to find out corporate s decision. I do not like the way this was handled. By the dealership or the hyundai corporation. I had to call today to find out corporate s decision. I do not like the way this was handled. By the dealership or the hyundai corporation. More

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Have always received prompt and courteous service from granite. Hyundai. I i'm in my second leasing contract from them and have always been satisfied with the service received over the time of my lease. granite. Hyundai. I i'm in my second leasing contract from them and have always been satisfied with the service received over the time of my lease. Everyone I have come in contact with at Granite Hyundai has always provided the information into or the service I have requested and actually has gone above and beyond the expected. More

by SIXBYPRODUCTS Verified Customer Verified Customer

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Appreciate that they called me to schedule an appointment and also shared photos of my vehicle when suggesting additional services! and also shared photos of my vehicle when suggesting additional services! More

by JESSICA.HARDY1997 Verified Customer Verified Customer

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This dealer took care of my car when the starter went. In warranty no charge, no hassle! I will definitely go back! In warranty no charge, no hassle! I will definitely go back! More

by fayar77e Verified Customer Verified Customer

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On time. .very professional, and clean facility...apprecite the snacks!!.Thank you! Keep up the great work! .very professional, and clean facility...apprecite the snacks!!.Thank you! Keep up the great work! More

by tobeymurdock Verified Customer Verified Customer

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Tony my service rep, and Angel the technician were fantastic. Thank you for checking my car over to make sure everything is good to go. Thank you to Tony for the loaner. You made it super easy. I'll fantastic. Thank you for checking my car over to make sure everything is good to go. Thank you to Tony for the loaner. You made it super easy. I'll ask for Tony and Angel next time I schedule. More

by Info Verified Customer Verified Customer

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Before I even received this survey, I had been thinking about what good service I have had there. I won't be going back to McFarland. about what good service I have had there. I won't be going back to McFarland. More

by fayar77e Verified Customer Verified Customer

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The service department is amazing. I always get the best care for my Santa Fe. I always get the best care for my Santa Fe. More

by PIPS Verified Customer Verified Customer

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Great friendly service the customer waiting area stocked with plenty of things to eat and drink well done Hyundai!! with plenty of things to eat and drink well done Hyundai!! More

by LDelfico Verified Customer Verified Customer

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Granite Hyundai in Somersworth, NH gave me bad vibes from the moment I parked. Salespeople looked out at me through the front windows like I was a potential "mark" the second they saw my old Hyundai Accent. the moment I parked. Salespeople looked out at me through the front windows like I was a potential "mark" the second they saw my old Hyundai Accent. Fortunately, I was able to ignore them and walk straight over to the Service Department. I had an appointment to get a repair quote for two specific known issues and figured it was reasonable to see what a full-fledged Hyundai Dealership could do for me. Despite knowing exactly what I wanted/needed repaired I was told that I'd still have to pay the hourly shop rate of $180 and allow their own technicians to determine those problems on their own. I understand that they would want to give an accurate quote, but most places give a complimentary multi-point inspection with repair recommendations. I don't understand why they couldn't do that here, especially since I wasn't asking them to do any investigative/diagnostic work. I proceeded to then wait over two hours —despite being scheduled beforehand and not a walk-in— for the technicians to scrutinize my vehicle bumper to bumper. Noticeably, after about 1.5 hours my Service representative updated me saying that his department was having trouble sourcing a particular set of discontinued parts. More than 30 minutes went by before he returned (after supposedly sourcing these parts) before delivering an outrageous repair estimate covering everything "found wrong" with my vehicle. I kept trying to steer the conversation to the two known issues that brought me in that day but the Service representative repeatedly circled back to the overall total of the repair estimate and several times questioned whether it was even a smart idea to repair my older vehicle. Clearly, the intent of this interaction was not to actually repair my vehicle but to convince me to buy a new one. It wasn't until I finally told him that I was currently between jobs (and waiting for a scheduled orientation date to start my new job) that my Service representative shut up real quick and let me leave. Unfortunately, my frustrations weren't finished because I later called the Granite Hyundai Parts Department in an attempt to directly source the necessary quoted parts and perform the installation work elsewhere. I was surprised to be told that since those parts have been discontinued that they cannot be sourced through the Dealership. I proceeded to explain my entire earlier interaction with the Service Department but the Parts representative proceeded to make excuses, claiming that the Service representative must have been speaking generally about parts pricing and availability but hadn't actually confirmed that they could get them. I replied clearly and confidently that, NO, the Service Department not only claimed to have successfully sourced those parts but that they made wait an additional hour during my scheduled appointment in order to "successfully" do so. All the Parks representative could say in response was, "Well, I can't speak to that because I wasn't there." The totality of my interactions have led me to view Granite Hyundai as very untrustworthy. I will not be going back. More

by TimoTheoDoro Verified Customer Verified Customer

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