Shane at M'Lady Nissan was wonderful to work with.
He was friendly, helpful, and worked hard to get the numbers to work in the right vehicle for us.
He was friendly, helpful, and worked hard to get the numbers to work in the right vehicle for us.
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by Eric
Jul 03, 2026 -
M'Lady Nissan responded
Dear Eric,
Thank you for sharing your wonderful experience at M'Lady Nissan! We're thrilled to hear that Shane was friendly, helpful, and worked hard to find the right vehicle and make the numbers work for you. Providing a smooth and enjoyable car-buying experience is always our goal, and we're glad Shane delivered.
If you need any further assistance, please don't hesitate to reach out. Thank you for choosing M'Lady Nissan!
Best regards,
Kamil Zlahoda
Sales Manager
M'Lady Nissan
www.mlady.com
BUYER BEWARE
i had purchased a new 2026 nissan sentra sv
from mlady nissan on may 14, 2026 and i had a sub-prime lender Flagship and the finance manager who filled out my contract put the last digit of my p
from mlady nissan on may 14, 2026 and i had a sub-prime lender Flagship and the finance manager who filled out my contract put the last digit of my phone numbee as a 6 instead of a 3 and i had to complete my welcome call to verify and authenicate my information and since the phone number was not right Flagship could not call me and mlady nissan called me a week and a half after i purchased the car providing me with the number to call Flagship and i called them i wasn't foing to complete the welcome call until mlady nissan wrote up a new contract with not extended warranty on it and they refused and i refused to complete the welcome call until they fixed the contract and they told me i had to return the car and i returned the car on May 29th, 2026 and general manager and finance manager refused to return my down payment as the deal fell through and i backed out of the deal i return the new 2026 nissan sentra sv to mlady nissan with only 106 mles on it and i bought the car with 23 miles on it and i had to travel 40 miles to purchase the car and bring the car back...mlady nissan is violating illinois consumer fraud and deceptive business practices act (815 ILCS 505/2C) and mlady nissan general manager, finance manager, said they do not care if they do not refund my down payment even though i backed out of the deal because i had the car for almost two weeks but remember finance manager put a different number on my contract and i had to contact the bank after they gave me the number i would not reccomend anyone purchasing a car from mlady nissan and please no one from mlady nissan "customer care" reach out to me because i have asked many times for my down payment to be returned and i have not gotten my down payment back and mlady nissan has not been respectful of my time and my needs
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by annalie roecker
Jun 19, 2026 -
M'Lady Nissan responded
Dear Annalie,
Thank you for sharing your feedback. We are sorry to hear that you are frustrated with your experience and understand your concerns regarding the purchase and financing process.
We would like the opportunity to discuss this matter with you directly and review the details of your situation. Please contact our General Manager, Tamer Shams, at your earliest convenience. 815-459-2288
We look forward to speaking with you.
Best regards,
Kamil Zlahoda
Sales Manager
M'Lady Nissan
www.mlady.com
Jun 20, 2026 -
annalie roecker responded
Thank you for the response, Kamil.
As explicitly stated in my review, I have already spent a significant amount of time and money traveling to your dealership and dealing with conflicting information from your staff. Also Tamer Shams was also at the dealership along with the owner and everyone said I was not getting my down payment refunded.
My needs are simple and entirely factual: I require the full refund of my $500 down payment, which is being wrongfully withheld by mlady nissan after a third-party financing arrangement fell through due to a data-entry error and services not as advertised by your finance team.
M'Lady Nissan already has my correct contact information as i have called many times. If management genuinely wishes to resolve this situation, you do not need me to call another number or speak to another person...you can mail the $500 refund check directly to my address on file. If the dealership chooses not to return my funds then this will have to be disputed through the state of Illinois...as stated Mlady Nissan dealership is knowingly violating the illinois consumer fraud and deceptive business practices act (815 ILCS 505/2C)
I definitely felt luke family.
It was a team effort Anthony,Sam,Murf,Eric,Mir. My time at the dealership was very pleasant. Anthony explained everything about the deal and even s
It was a team effort Anthony,Sam,Murf,Eric,Mir. My time at the dealership was very pleasant. Anthony explained everything about the deal and even showed me how everything worked on my Nissan Kicks. Even got a call to see if I had any questions. Thanks Mlady Team👍
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by Ddobenchain
Jun 13, 2026 -
M'Lady Nissan responded
Dear Ddobenchain,
Thank you for sharing your wonderful experience at M'Lady Nissan! We're delighted to hear that our team made you feel like family and worked together to ensure you had such a pleasant visit. It's great to know that Anthony took the time to thoroughly explain everything about your deal, show you how all the features of your Nissan Kicks work, and even followed up afterward to make sure all of your questions were answered.
We truly appreciate your recognition of Anthony, Sam, Murf, Eric, and Mir. Providing exceptional customer service is our top priority, and we're glad our team delivered an experience that exceeded your expectations.
Congratulations on your Nissan Kicks! If you need any further assistance, please don't hesitate to reach out. Thank you for choosing M'Lady Nissan and for your recommendation!
Best regards,
Kamil Zlahoda
Sales Manager
M'Lady Nissan
www.mlady.com
Love love love this dealership.
They’re very helpful and will work with you to find a car that fits your needs. Hugo is amazing and an honest salesman. He doesn’t pressure you like
They’re very helpful and will work with you to find a car that fits your needs. Hugo is amazing and an honest salesman. He doesn’t pressure you like most salesman. He listen for your needs and help you get what you want. Tommy is amazing as well. I refuse to go anywhere else when shopping for a new car.
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by Capriceg1988
Jun 04, 2026 -
M'Lady Nissan responded
Dear Capriceg1988,
Thank you for sharing your wonderful experience at M'Lady Nissan! We're thrilled to hear that you love our dealership and that Hugo and Tommy provided such exceptional service.
It's great to know that Hugo took the time to listen to your needs, helped you find the right vehicle, and made the process comfortable and pressure-free. We’re also delighted to hear that Tommy was able to make your finance experience a positive one. Providing honest, helpful, and customer-focused service is exactly what we strive for every day.
Your loyalty and recommendation mean so much to us. Thank you for trusting M'Lady Nissan with your vehicle purchases, and we look forward to helping you again in the future!
If you need any further assistance, please don't hesitate to reach out.
Best regards,
Kamil Zlahoda
Sales Manager
M'Lady Nissan
www.mlady.com
Our experience at MyLady Nissan was wonderful.
Anthony was awesome! He went above and beyond to help us find the best option for our needs. He’s so amazing that not only did him and his team get u
Anthony was awesome! He went above and beyond to help us find the best option for our needs. He’s so amazing that not only did him and his team get us into one vehicle but two! We are extremely happy with our choices in vehicles we made, our overall experience at the dealership and the incredible service we were given! Thank you Anthony and the rest of the team that made this all possible!
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by jenniecoleman313
May 11, 2026 -
M'Lady Nissan responded
Dear Jennie,
Thank you so much for sharing your wonderful experience at M'Lady Nissan! We’re thrilled to hear that Anthony went above and beyond to help you find the best options for your needs and that he, Tommy, Sebastian, and the rest of the team were able to get you into not just one vehicle, but two!
It’s fantastic to know that you are extremely happy with your vehicle choices and the overall experience at our dealership. Providing incredible service and making our customers feel confident and comfortable throughout the process is always our goal.
We truly appreciate your kind words and your trust in our team. Congratulations on your new vehicles, and thank you again for choosing M'Lady Nissan!
If you need any further assistance, please don't hesitate to reach out.
Best regards,
Kamil Zlahoda
Sales Manager
M'Lady Nissan
www.mlady.com
My wife and I could not of had a better experience at a
car dealership. From the new showroom to their extremely courteous staff our experience was all around top notch. Anthony our salesman was not pushy,
car dealership. From the new showroom to their extremely courteous staff our experience was all around top notch. Anthony our salesman was not pushy, was extremely knowledgeable about the vehicles we were looking at and overall a real delight to work with!
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by rusbarnes3
Apr 21, 2026 -
M'Lady Nissan responded
Dear rusbarnes3,
Thank you for taking the time to share your experience at M'Lady Nissan! We’re thrilled to hear that you and your wife had such a top-notch visit, from our new showroom to our courteous team.
It’s great to know that Anthony provided a knowledgeable, no-pressure experience and was a pleasure to work with—that’s exactly what we aim for. We’re also glad the entire process met your expectations from start to finish.
We truly appreciate your recommendation and your kind words about our team. If you need any further assistance, please don’t hesitate to reach out. Thank you for choosing M'Lady Nissan!
Best regards,
Kamil Zlahoda
Sales Manager
M'Lady Nissan
www.mlady.com
Me and my family have bought alot of cars from hugo and
my lady nissan staff is always friendly and the experience is always great. Hugo takes his time tibshow you all the cars and deals and always goes ab
my lady nissan staff is always friendly and the experience is always great. Hugo takes his time tibshow you all the cars and deals and always goes above to get you where u want to be. I will definitely continue to come and shop at this location and whith hugo .
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by Jaymeza63
Apr 06, 2026 -
M'Lady Nissan responded
Dear Jaymeza63,
Thank you so much for your continued loyalty to M'Lady Nissan! We truly appreciate you and your family choosing us time and time again.
We're thrilled to hear that Hugo has consistently provided a great experience by taking the time to show you all your options and working hard to get you the best possible deal. It’s also wonderful to know that our entire team, including Scott, Drew, and Tommy, helped make your visit friendly and smooth from start to finish.
Your trust and recommendation mean a lot to us, and we’re honored to be your go-to dealership. We look forward to continuing to serve you and your family for many years to come!
If you ever need anything, please don’t hesitate to reach out.
Best regards,
Kamil Zlahoda
Sales Manager
M'Lady Nissan
www.mlady.com
M’Lady Nissan is my favorite dealership, all the staff
are friendly, honest and professional from the president (boss) the staff and all the way to the service department.
are friendly, honest and professional from the president (boss) the staff and all the way to the service department.
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by Adrian
We just went to Mlady to car shop.
We ended up leaving with a car. We told them what we were looking for and the price range we wanted. We ended up with exactly what we wanted. Anthony
We ended up leaving with a car. We told them what we were looking for and the price range we wanted. We ended up with exactly what we wanted. Anthony was absolutely amazing! He's very knowledgeable. He is super nice and Mlady is lucky to have him.
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by darchbold
Feb 23, 2026 -
M'Lady Nissan responded
Dear Archbold,
Thank you so much for sharing your experience! We love hearing stories like this — coming in just to shop and leaving with exactly what you wanted is always a great feeling.
It’s wonderful to know Anthony took such great care of you. His knowledge, kindness, and dedication to truly listening to what our customers want make all the difference. We’re very lucky to have him on our team, and we’ll be sure to pass along your kind words.
We also appreciate you recognizing the overall experience, from transparency to finance and trade-in. That full team effort is something we’re very proud of.
Thank you again for choosing M’Lady Nissan. Enjoy your vehicle, and we look forward to seeing you again in the future!
Best regards,
Kamil Zlahoda
Sales Manager
M’Lady Nissan
www.mlady.com
My wife and I were pleasantly surprised with our most
recent trip to Jim M’Lady Nissan in Crystal Lake. Went in to check out a possible upgrade, and we left there with the exact deal and car we wanted. T
recent trip to Jim M’Lady Nissan in Crystal Lake. Went in to check out a possible upgrade, and we left there with the exact deal and car we wanted. The best part of the whole experience was the people. Anthony was a gentleman and was more thorough than any other salesman we have ever encountered. We couldn’t be happier with our entire experience at M’Lady Nissan. Great deals. Great people that really know their lineup. Great cars! Thank you Anthony!
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by Brandon’s 100 Hats
Feb 23, 2026 -
M'Lady Nissan responded
Dear Brandon,
Thank you so much for your thoughtful review! We’re thrilled to hear that your recent visit to M’Lady Nissan in Crystal Lake was such a positive and successful experience.
It’s fantastic that you and your wife came in exploring an upgrade and left with the exact deal and vehicle you wanted — that’s always our goal. Even better, we’re so glad the experience stood out because of the people. Anthony truly takes pride in being thorough, respectful, and knowledgeable, and your kind words mean a lot. We’re lucky to have him on our team.
We also appreciate you recognizing the overall experience — from the deals to the product knowledge and smooth process. That full team effort is what we strive for every day.
Thank you again for choosing M’Lady Nissan. Enjoy your vehicle, and we look forward to helping you again in the future!
Best regards,
Kamil Zlahoda
Sales Manager
M’Lady Nissan
www.mlady.com