Tom Jacobs
Tom Jacobs at Matthews Kia of Greece
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Tom Jacobs

Parts Manager

Matthews Kia of Greece

4321 W Ridge Rd
Rochester, NY 14626

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4.7
36 Reviews
4.7

36 Reviews

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36 Reviews of Tom Jacobs

March 02, 2025

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Employee Rating

Very professional and committed to their work. They did great job plus washing the truck was extra work that I was not expecting. Thank you for all the work that was done. More

by antoineaemanuel
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Mar 03, 2025

Matthews Kia of Greece responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

February 25, 2025

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Employee Rating

I was able to get an appointment within 24 hours. The communication with the service department was excellent, Dan Koval did an excellent job in completing the work that was necessary in a very tim More

by D&DJohnson
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 25, 2025

Matthews Kia of Greece responded

Hi- We’re so glad to hear you had a great experience with Dan! Thank you for your business and the great review!

December 21, 2024

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Employee Rating

You are reliable and we can put our trust in you anytime so please keep on doing that More

by squayson
Service Price Transparency
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Recommend Dealer
Yes
Dec 23, 2024

Matthews Kia of Greece responded

Hi-Thank you for the perfect review!

December 03, 2024

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Employee Rating

They were fast and efficient. They called me to provide updates along the way. Great job More

by M.REGGIO3
Service Price Transparency
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Recommend Dealer
Yes
Dec 03, 2024

Matthews Kia of Greece responded

Hi-Thank you for the 5 Star Review and your business!

October 27, 2024

Dealership Rating
Employee Rating

Car I was interested in was transported up from the PA dealership. Great experience working with Jake & Brian More

by decampbell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Salamone, Jake Gray

Oct 28, 2024

Matthews Kia of Greece responded

Hi, We’re so glad to hear you had a great experience with Jake & Brian! Thank you for your business and the great review!

October 25, 2024

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Employee Rating

Service is pretty good no issues on the service and maintenance stuff couple things I feel like you can miss here and there but not horrible well not by another vehicle from the dealership though very More

by Kevinchambry
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: His name was Ron don't know his last name store manager

September 24, 2024

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Employee Rating

The Service was excellent from the time I Arrived. Everything was presented and explained to me, What was going to be done in the time it would take? More

by EYEONE3000
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Salamone, Massimo Castelli, Erica Polimeni , Ryan Allen, Pat Brown, Bradley Hooper, Brett Format

Sep 30, 2024

Matthews Kia of Greece responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

August 19, 2024

Dealership Rating
Employee Rating

We received fast and reliable service. The parts manager was amazing and made sure they had all the parts they need to fix my car quickly. More

by joe2_7
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bradley Hooper

Aug 20, 2024

Matthews Kia of Greece responded

We're pleased to hear our Team took great care of you! Thank you for choosing Matthews!

August 13, 2024

Dealership Rating
Employee Rating

I have been very happy with the people that take care of my car. When it's time to get a new car it will be from Matthews Kia. More

by cmonnat48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Felix , Bradley Hooper

Aug 14, 2024

Matthews Kia of Greece responded

Hi, Thank you for the 5 Star Review and your business! We look forward to helping you with your future car purchase!

August 13, 2024

Dealership Rating
Employee Rating

Professional, quality service, clean facility with a diverse workforce. All these factors matter. No foul language. Today the words ‘service’ hold little value since we don’t often see professional, qua More

by TRACYDWYERBAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Felix , Pat Brown, Doug in Service is great!

Aug 14, 2024

Matthews Kia of Greece responded

Hi, We’re so glad to hear you had a great experience with Doug! Thank you for your business and the great review!

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