Tom Jacobs
Tom Jacobs at Matthews Kia of Greece

Tom Jacobs | Page 4

Parts Manager

Matthews Kia of Greece

4321 W Ridge Rd
Rochester, NY 14626

4.8
39 Reviews
4.8

39 Reviews

Write a Review

39 Reviews of Tom Jacobs

July 19, 2023

Dealership Rating
Employee Rating

I was not given everything that was wrong with my car. My mechanic did not do a good job of letting me know what was wrong outside of insurance covering it. He let me drive off with our telling me my batt More

by Coolyschool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brian Salamone , Chino

Jul 20, 2023

Matthews Kia of Greece responded

Thank you for letting us know about your recent experience. We want to assure you that we are working diligently to find a resolution and apologize that it wasn’t a great experience.

July 14, 2023

Dealership Rating
Employee Rating

Kia has always taken care of me, sometimes maybe communication issues, but overall I am always great! More

by mcculloughdanijha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bradley Hooper, Joe Kruppenbacher, Zac Richards, Ajay , 5 stars

Jul 20, 2023

Matthews Kia of Greece responded

Thank you for choosing Matthews! If there is anything more we can do in the future to provide a better experience, please don’t hesitate to reach out and let us know how by emailing TellUs@matthewsauto.com

July 10, 2023

Dealership Rating
Employee Rating

Great service, but wish I could an appointment a little sooner for minor things like bulb replacements. More

by fjbutts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bradley Hooper

Jul 20, 2023

Matthews Kia of Greece responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

June 28, 2023

Dealership Rating
Employee Rating

When you go into the kia dealership, the whole team treats you good and comfortable. More

by joglesby1
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Matthew DiManno , Bradley Hooper, Joe Kruppenbacher, Dan Mitchell, Zac Richards

Jul 06, 2023

Matthews Kia of Greece responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

June 23, 2023

Dealership Rating
Employee Rating

Super helpful. Always takes my calls and resolves any issues that I may have. He was my very first salesman in 2011 and I have been coming back to see him ever sinc More

by Danielle
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Brian Salamone, Matthew DiManno , Joe Kruppenbacher, Zac Richards

Jun 26, 2023

Matthews Kia of Greece responded

We're so glad to hear that your buying process was easy and transparent. Thank you for your business and remember we're always here to help!

May 19, 2023

Dealership Rating
Employee Rating

friendly helpful answered all my questions gave me a good deal on my car . I will be back More

by MFALCON9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ronald Felix , Erik Stark

May 24, 2023

Matthews Kia of Greece responded

We appreciate your business and the great review!

May 03, 2023

Dealership Rating
Employee Rating

It nice and clean custermer cervice is great they help you in everything you need More

by RAFAELASANTIAGO97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bradley Hooper, Eddie Jackson

May 24, 2023

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours and your business! We look forward to serving you again soon!

April 26, 2023

Dealership Rating
Employee Rating

Hands down the absolute best place to buy a car. We have purchased & leased over 11 cars from them in the last 14 years. From sales, finance, service...every department is stellar in what they d More

by Jtzl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Salamone , Eddie Jackson, Joe Kruppenbacher, Erik Stark

April 13, 2023

Dealership Rating
Employee Rating

I had an engine light on, I called on Tuesday, the Service Manager got me in next day. More

by AMLEG6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Salamone , Artem Afanasyev, Pat Brown, Arthur Cain, Joe Kruppenbacher, Zac Richards, Erik Stark

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