Tom Gordon
Tom Gordon at Covert Cadillac Bee Cave
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Tom Gordon

Sales

Covert Cadillac Bee Cave

16501 Sweetwater Village Drive Building 2
Austin, TX 78738

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4 Reviews
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4 Reviews

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4 Reviews of Tom Gordon

October 11, 2024

Dealership Rating
Employee Rating

Alarming Worst experience ever. The duplicity of covert Cadillac along with its unresponsive behavior corporate cannot get a hold of them.. Weakest customer service!how is this deal More

by Santos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 11, 2024

Covert Cadillac Bee Cave responded

Santos, Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you've encountered. We strive to provide excellent customer service, and it’s clear we fell short in this instance. Your feedback is important, and we take it seriously. We will review your concerns and work to improve our processes to ensure a better experience for all our customers. If you would like to discuss your situation further, please feel free to reach out directly so we can assist you more effectively.

September 10, 2024

Dealership Rating
Employee Rating

Very nice atmosphere with very courteous sales team With a very comfortable wedding lounge there. More

by harrisk808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edgar Rojo

Sep 11, 2024

Covert Cadillac Bee Cave responded

Thank you for your kind words! We're thrilled to hear that you enjoyed the atmosphere at Covert Cadillac Bee Cave and found our sales team to be courteous. We're also glad you appreciated our comfortable lounge area. Creating a welcoming and pleasant experience for our customers is a top priority, so your feedback means a lot to us. If you have any more questions or need further assistance, feel free to reach out. We look forward to serving you again!

September 06, 2024

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Employee Rating

Have always had a great experience with Covert Bee Cave! The people there are just top notch! More

by coryfleitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wade & Michael

Sep 09, 2024

Covert Cadillac Bee Cave responded

Cory, Thank you for your continued support and great feedback! We’re thrilled to hear that you’ve always had a positive experience with us at Covert Cadillac Bee Cave. Our team takes pride in providing top-notch service, and we’re delighted that it shows. If you need anything else or have any questions, we’re here to help. Thanks again for choosing us!

September 04, 2024

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Employee Rating

Had an excellent experience dealing with Tom Gordon. Very professional and would highly recommend friends and family to Tom. More

by NEIL24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 05, 2024

Covert Cadillac Bee Cave responded

Neil, Thank you for your positive review! We're thrilled to hear that you had an excellent experience with Tom Gordon at Covert Cadillac Bee Cave. It’s great to know that his professionalism stood out and that you’d recommend him to friends and family. Your satisfaction is very important to us, and we appreciate your kind words. If you need any further assistance or have any more questions, please feel free to reach out. We look forward to welcoming you back soon!

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