Toby Bryant

Very professional Mike Williams was really great to deal with during purchase Post sales team was excellent as well deal with during purchase Post sales team was excellent as well More

by georgeott19 Verified Customer Verified Customer

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Good info on the website enabled me to go to the dealer with my preference in mind. Website, though, is clunky with annoying popups. Probably takes twice the time it should to do anything. Also, it turned with my preference in mind. Website, though, is clunky with annoying popups. Probably takes twice the time it should to do anything. Also, it turned out the car I wanted was NOT a V8 like it said in the website, but actually a V6. At the dealership, Toby was a great salesman! He was knowledgeable and not pushy. He was attentive to my preferences. I felt I got a fair price. There are a couple of outstanding items that they have not followed up on. I’m sure they will. I was a cash pay customer, it should have been a quick in and out, but it took a long time from when I agreed to buy to when I actually got to leave. Seemed like hours. This is what makes car-buying painful. Interaction with the warranty guy was less than enjoyable. You agree to pay for a car, then the warranty guy intentionally puts doubts in your mind as to whether the dealership actually stands behind the quality of the product. I turned down the warranty because it was offered only after they had exhausted my customer surplus. Then he handed me a list of all of the things that I could have had covered. In my view, it was a list of things that they should have checked and assured were right before they sold the car. Apparently they don’t sell quality, they sell warranties. They detailed the car, but after the wash the headlights had water in them. They said they would call me to bring it in to get it fixed. Instead a third party called me when I was out of town. When I got back, I called the third party to schedule the fix, left a message, and they never returned my call. Still have water in the lights. Now I have had to have the car in the shop for an alignment after just a couple of weeks. I’ve learned the frame is bent and the wheels cannot be aligned to factory spec. I am now seeing indications of body damage and sub-standard repairs. The bumper was apparently re-painted and the rest of the car not properly masked, as there is overspray in the windshield that tears up the wipers and makes it hard to drive at night. The driver-side door has a poorly-repaired dent and is somewhat deformed. A few days after purchase, I got a message that it was time for an oil change. The oil looked fresh, did they change the oil and not reset the clock? I would say, if you buy from Hood, ask to take the car to a mechanic and a body shop. Know they are not confident about their quality and negotiate the price down about $3000 so that you have room to get the warranty. More

by markwkirby Verified Customer Verified Customer

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From the ease of making my service appointment to the way, I’m treated and greeted at the dealership. I could not be more satisfied. I actually enjoy coming to the dealership to have the work done on way, I’m treated and greeted at the dealership. I could not be more satisfied. I actually enjoy coming to the dealership to have the work done on my truck because I know with 100% confidence that my vehicle will be properly cared for. I’ve been a longtime customer and will continue to be so. More

by stocksniper49 Verified Customer Verified Customer

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Our salesman Toby Bryant was absolutely wonderful. He was knowledgeable about the cars and did everything he could to make the car buying process easy. I would definitely refer him to family and fri He was knowledgeable about the cars and did everything he could to make the car buying process easy. I would definitely refer him to family and friends. Brad Pitt was also very helpful in setting up OnStar and going over all the fancy features in the vehicle. Jody Simoneaux topped if off with making sure all the numbers lined up and made the process easy. Thank You! More

by jbarrett108 Verified Customer Verified Customer

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Toby made the buying experience seamless. He took the time to listen to my wants. He made sure I was comfortable during the process and wasn’t pushy or “overselling” like many care sales peop He took the time to listen to my wants. He made sure I was comfortable during the process and wasn’t pushy or “overselling” like many care sales people do these days. More

by cfortner97 Verified Customer Verified Customer

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Toby Bryant took great care of me. I was in and out within 2 hours. Seamless sale, easy to talk to, very nice guy. I was in and out within 2 hours. Seamless sale, easy to talk to, very nice guy. More

by justinschech Verified Customer Verified Customer

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Amazing service. Very helpful and understanding. The company, Stephen, all of it was fantastic. Thank you! Very helpful and understanding. The company, Stephen, all of it was fantastic. Thank you! More

by kyletodd0506 Verified Customer Verified Customer

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I highly recommend Toby Bryant if anyone is looking for a great salesman if you’re buying a car from Hood Chevrolet .He is very helpful knowledgeable friendly and very easy to work with. I have been buying c great salesman if you’re buying a car from Hood Chevrolet .He is very helpful knowledgeable friendly and very easy to work with. I have been buying cars for over 50 years and I usually hate the experience but he made my truck purchase very easy and hassle free More

by macdonaldson53 Verified Customer Verified Customer

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Everyone that we encountered during our car buying journey was delightful. From the online lead phone sales woman, Toby our salesman, finance, and Mr Brad with the technology information. It was a ver journey was delightful. From the online lead phone sales woman, Toby our salesman, finance, and Mr Brad with the technology information. It was a very easy process with no pressure on sales. Thank you all for making this car purchase an easy one! More

by mandi.pfeil Verified Customer Verified Customer

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Been here several times. This time is the charm my son found me a new truck. Drove it for me. And I went to pick it up the next day was greeted by My salesperson Toby and ha This time is the charm my son found me a new truck. Drove it for me. And I went to pick it up the next day was greeted by My salesperson Toby and had coffee for me. It has been a thrill to be traded excellent . The process of purchase didn’t take long due to my son who worked with Mr. Toby the day prior. O have never purchase a New Vehicle with4 miles on odometer and the 4 miles was driven by my son the day earlier. I will continue to do business with Mr. Toby and the team at Bill Hood Covington. More

by charliey1965 Verified Customer Verified Customer

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