Tina Nikolov | Page 2

Biggers Mazda responded

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you've consistently had great experiences with our team and are happy with the quality of our work. Your continued trust and support mean a great deal to us. We truly appreciate you choosing Biggers Mazda and look forward to serving you again for many visits to come!

Biggers Mazda responded

Thank you for taking the time to share your feedback. We understand your concern regarding pricing and appreciate the opportunity to clarify. Service costs can vary based on labor, parts quality, and manufacturer-recommended procedures, which are designed to help ensure the long-term performance and reliability of your vehicle. At Biggers Mazda, you’re not only paying for parts and maintenance—you’re also receiving service performed by highly trained, certified technicians who work to manufacturer standards to help ensure your vehicle’s safety, performance, and longevity. We take pride in the quality of our team and the care they put into every vehicle, and we truly believe our customers are getting dependable, professional service they can trust. We appreciate your business and hope to have the opportunity to provide a better experience going forward.

Biggers Mazda responded

Thank you for the wonderful 5-star review! We’re glad to hear your tire service for your 2016 CX-9 GT went smoothly and that Logan and Tina took great care of you throughout your visit. It’s great to know the estimate process was clear, the loaner option was helpful, and you were able to enjoy our waiting area, coffee, and facilities while your vehicle was being serviced. We truly appreciate your kind words and your continued trust in Biggers Mazda. We look forward to seeing you again for your future service needs!

Biggers Mazda responded

Thank you for the amazing 5-star review! We’re thrilled to hear this was your best experience ever and that Tina went above and beyond to take great care of you. She truly is a valuable part of our team, and we’ll be sure to share your kind words with her. We appreciate your support and look forward to serving you again at Biggers Mazda!

Biggers Mazda responded

Thank you for the kind words. Have a Great Day.

Biggers Mazda responded

Thank you for the great 5-star review! We’re happy to hear that your visits continue to be positive and that everything was clearly explained before your service. It’s also wonderful to know Tina provided such professional and awesome support during your experience. We’ll be sure to share your kind words with her and the rest of our team. We truly appreciate your continued trust in Biggers Mazda and look forward to seeing you again!

Biggers Mazda responded

Thank you for the wonderful 5-star review! We’re glad to hear Logan provided quick and thorough service and that the loaner vehicle helped make it more convenient for you to take care of your previous recommendations. We truly appreciate your business and look forward to seeing you again at Biggers Mazda!

Biggers Mazda responded

Chuck, first off, thank you for your continued support and for the positive reviews you’ve left for our team in the past. I also appreciate you bringing this to our attention. I did speak with Rich regarding your message, and after looking into it, it appears he never actually received your inquiry. I completely understand your frustration, especially given the experience you’ve had with us up to this point. We certainly never want anyone to feel ignored, and Rich would absolutely like the opportunity to connect with you directly and better understand the situation regarding the maintenance recommendations on your vehicle. When you have a moment, could you please send over the best phone number or email for Rich to reach you? Thank you again for the feedback and the opportunity to make this right. – Ali Nauraiz

Biggers Mazda responded

Thank you for the Kind Words. Have a Great Day.

Biggers Mazda responded

Thank you for the 5-star review and for sharing your honest feedback with us. We’re glad to hear you had a positive experience with our friendly team, enjoyed the inspection videos, and found our waiting area comfortable. We also appreciate you bringing up the review email follow-ups. We understand how repeated requests can feel excessive, and your feedback is valuable as we work to improve our customer communication experience. Thank you again for choosing Biggers Mazda, and we appreciate your support and honesty!