Marco Palacios
Marco Palacios at Biggers Mazda

Marco Palacios

General Sales Manager

Biggers Mazda

2100 N. Randall Road
Elgin, IL 60124

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5.0
28 Reviews

Dealership Experience

18 yrs, 9 mos

Industry Experience

26 yrs

5.0

28 Reviews

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28 Reviews of Marco Palacios

June 16, 2026

Dealership Rating
Employee Rating

Marco was very pleasant to work with. When our Salesperson had questions Marco was quick with a response. Our son worked with Marco in the past and highly recommended him. So it was a More

by rmrinaldi
Sales Price Transparency
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Recommend Dealer
Yes

June 12, 2026

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This buying experience was simply pleasant. No pressure but incredibly informative sales people. They understand that the car buying experience is an important investment and want make sure the More

by dan.clasen
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Nicco Fernandez

Jun 12, 2026

Biggers Mazda responded

Thank you for the positive review. Have a Great Day.

June 08, 2026

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Everyone greets you and are so helpful amazing customer service do recommend to anyone looking for a car. More

by nilyvetteperez
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Darian Ditzler

Jun 12, 2026

Biggers Mazda responded

Thank you for the awesome review. Have a Great Day.

June 05, 2026

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Overall we had a wonderful experience! Everyone we interacted with was professional and knowledgeable without being pushy. Connor worked closely with us to ensure we got the exact vehicle More

by s.vokac10
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Recommend Dealer
Yes

May 21, 2026

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Just wanted to update a miscommunication and say that Rich Alenhoff responded to a concern I had within minutes of posting a review to resolve the concern and assured me that he would address the minor p More

by chuck.meneses
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ron Liszka, Peter Kashuba, Rich Altenhoff, Tina Nikolov , Clemente Sanchez

May 21, 2026

Biggers Mazda responded

Chuck, first off, thank you for your continued support and for the positive reviews you’ve left for our team in the past. I also appreciate you bringing this to our attention. I did speak with Rich regarding your message, and after looking into it, it appears he never actually received your inquiry. I completely understand your frustration, especially given the experience you’ve had with us up to this point. We certainly never want anyone to feel ignored, and Rich would absolutely like the opportunity to connect with you directly and better understand the situation regarding the maintenance recommendations on your vehicle. When you have a moment, could you please send over the best phone number or email for Rich to reach you? Thank you again for the feedback and the opportunity to make this right. – Ali Nauraiz

May 21, 2026

chuck.meneses responded

Just wanted to update a miscommunication and say that Rich Alenhoff responded to a concern I had within minutes of posting a review to resolve the concern and assured me that he would address the minor policy glitch going forward. Rich was super professional and I will add him to the list of reasons why I cannot say enough good about this dealer. This is the best dealer experience I have ever had

April 25, 2026

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Everyone we dealt with was very helpful. There was no aggressive pushiness at all. The sales experience was very informative and easy without any hassle. More

by jpiet97
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ron Liszka, Nicco Fernandez

Apr 28, 2026

Biggers Mazda responded

Thank you for your business. Happy Motoring.

April 20, 2026

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Thank you for all your help Franco! You made our car shopping experience so easy and seamless. 100% recommend!!! More

by vivichapa92
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Franco Ruffolo

Apr 28, 2026

Biggers Mazda responded

Thank you for your business. Happy Motoring.

April 18, 2026

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Came in to Biggers to complete a lease buyout for a Mazda I leased elsewhere. The original dealer wouldn't help. I truly appreciate the the time and professionalism Miles and Marco showed us completing our b More

by kryste_nelsen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Miles Anderson

Apr 28, 2026

Biggers Mazda responded

Thank you for your business. Happy Motoring.

April 14, 2026

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Franco and the Biggers staff is very friendly and easy to work with. I will definitely make my next car purchase from Biggers Mazda. More

by ppagliuco
Sales Price Transparency
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Recommend Dealer
Yes
Apr 15, 2026

Biggers Mazda responded

Thank you for your business. Happy Motoring.

April 05, 2026

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Employee Rating

Biggers goes above and beyond to make transactions go smoothly & will do what they can to make sure you’re comfortable in their hands-which is why they’ve had my business for over 20 years! More

by doubleb_02
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Ron Liszka, Franco Ruffolo

Apr 09, 2026

Biggers Mazda responded

Thank you so much for your kind words and for your continued trust over the past 20 years! It truly means a lot to us. We’re committed to making every visit as smooth and comfortable as possible, and we’re grateful for the opportunity to keep earning your business. We look forward to serving you for many more years to come!

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