Logan Demel
Logan Demel at Biggers Mazda

Logan Demel

Service Advisor

Biggers Mazda

2100 N. Randall Road
Elgin, IL 60124

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4.9
121 Reviews
4.9

121 Reviews

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121 Reviews of Logan Demel

July 28, 2026

Dealership Rating
Employee Rating

Logan communicated well. He's attentive and helpful. He answers all my questions and he demonstrates excellent customer service. More

by MARGUINDAY
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

July 26, 2026

Dealership Rating
Employee Rating

Called last minute, very happy they could get me in, everyone was friendly and professional, and wait time was shorter than they said. More

by Matt.8021
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Jul 28, 2026

Biggers Mazda responded

Thank you for the great 5-star review! We're happy to hear that our team was able to accommodate your last-minute request and get you taken care of. Providing friendly, professional service while keeping our customers' time in mind is always our goal. We're glad your visit was completed even sooner than expected and that you had a positive experience with our team. Thank you for choosing Biggers Mazda, and we look forward to helping you with your future service needs!

July 22, 2026

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Employee Rating

Car maintenanced, but mirror cover came off in car wash on driver’s side. The mirror cover’s paint is damaged. This should be replaced or repaired. No offer to correct. I was just notified. More

by ANABunny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

July 16, 2026

Dealership Rating
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This dealership goes above and beyond to convince you to believe that although you are buying slightly used vehicles...you will be treated as though you bought brand new. Salesmen; Peter and Adonis and late More

by joyconti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Kashuba , Adonis 5 Star

Jul 18, 2026

Biggers Mazda responded

Thank you for your incredible 5-star review and for taking the time to share your experience! We’re delighted to hear that Peter, Adonis, and Logan provided the level of care, professionalism, and follow-through that made such a lasting impression. Our goal is to ensure every customer feels valued and supported, whether they're purchasing a brand-new vehicle or a pre-owned one, and we're thrilled that your experience reflected that commitment. It's wonderful to hear how much you're enjoying your CX-90 and that the care you received continues to enhance your ownership experience. Your kind words and recommendation mean so much to our team. Thank you for trusting Biggers Mazda, and we look forward to being here for you whenever you need us. Enjoy every mile ahead!

July 16, 2026

Dealership Rating
Employee Rating

The service is quick, and the waiting room is comfortable. Overall it was a good experience. More

by jhoschett
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Jul 18, 2026

Biggers Mazda responded

Thank you for your 5-star review! We're happy to hear you had a good experience and that you found our service to be quick and our waiting room comfortable. We appreciate you choosing Biggers Mazda and look forward to providing you with another great visit next time.

July 15, 2026

Dealership Rating
Employee Rating

The first time I walked into the dealership about 3yrs ago I have had excellent interactions from the buying process to the service department. I always recommend to anyone I know if they are ever interes More

by msz0330
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Jul 15, 2026

Biggers Mazda responded

Thank you for your amazing 5-star review and for being part of the Biggers Mazda family for the past three years! We're thrilled to hear you've had excellent experiences from the buying process to every service visit. Your recommendation means the world to us, and we're grateful for your trust and support. We look forward to continuing to provide you with the exceptional service you deserve. Enjoy your Mazda, and we'll see you at your next visit!

July 13, 2026

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Employee Rating

I receive fair pricing on my trade ins and on the NEW vehicles that I purchase. The Service Department is also friendly and fair More

by jtfouge1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Franco Ruffolo

Jul 14, 2026

Biggers Mazda responded

Thank you for your 5-star review! We're thrilled to hear you've had positive experiences with both our Sales and Service teams. It's wonderful to know you feel you've received fair value on your trade-ins and new vehicle purchases, and that our Service Department has continued to provide friendly and honest care. We truly appreciate your trust in Biggers Mazda and look forward to helping you with all your automotive needs for years to come. Enjoy your new vehicle!

Jul 14, 2026

Biggers Mazda responded

Thank you!

July 13, 2026

Dealership Rating
Employee Rating

Wonderful. They were very accommodating and did their best to try and recreate the issue i was experiencing. They gave me assurance that if it was to happen aga More

by Nicole.b.davis1985
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Jul 13, 2026

Biggers Mazda responded

Thank you for the kind words. We look forward to your next visit. Happy Trails.

July 06, 2026

Dealership Rating
Employee Rating

Handled professionally & efficiently Logan handled my issues professionally and efficiently. I'm glad with my choice of coming to this Mazda location More

by Darianrainey
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Jul 08, 2026

Biggers Mazda responded

Thank you for your fantastic 5-star review! We're so glad to hear that Logan provided you with professional and efficient service while addressing your concerns. It's wonderful to know you were happy with your decision to visit Biggers Mazda. We truly appreciate your kind words and your trust in our team. We look forward to welcoming you back for all your future automotive needs!

July 02, 2026

Dealership Rating
Employee Rating

He found the solution to my issue and took care of it once for all. More

by w1798
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Jul 02, 2026

Biggers Mazda responded

Thank you for your 5-star review! We're so glad to hear that our team was able to identify the issue and provide a lasting solution. Delivering quality service and resolving concerns the right way is always our goal. We truly appreciate your trust in Biggers Mazda and look forward to assisting you with all of your future automotive needs. Thank you for choosing Biggers Mazda!

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