Logan Demel
Logan Demel at Biggers Mazda

Logan Demel | Page 2

Service Advisor

Biggers Mazda

2100 N. Randall Road
Elgin, IL 60124

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4.9
121 Reviews
4.9

121 Reviews

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121 Reviews of Logan Demel

July 02, 2026

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Employee Rating

I recently brought my vehicle into the service department at Biggers Mazda and had an excellent experience. The service was incredibly quick, and their communication throughout the entire process was top-not More

by kenmascheri23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2026

Biggers Mazda responded

Thank you so much for your fantastic 5-star review! We're thrilled to hear you had such a positive experience with our service department at Biggers Mazda. Providing quick, efficient service and keeping our customers informed every step of the way is something we strive for, so we're glad our text message updates made the process convenient for you. We truly appreciate your recommendation and look forward to welcoming you back for your future service needs. Thank you for choosing Biggers Mazda!

July 01, 2026

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Employee Rating

Prompt, courteous service. All my questions were answered and everything was thoroughly explained. I am always very happy with the service. More

by KMSCHAEFER
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Jul 01, 2026

Biggers Mazda responded

Thank you for your wonderful 5-star review! We're delighted to hear that you consistently have a positive experience with our service team. Providing prompt, courteous service and taking the time to answer all of your questions are priorities for us, and we're glad that was reflected during your visit. Your continued trust in Biggers Mazda means a great deal to us. We appreciate your support and look forward to serving you again at your next visit.

June 30, 2026

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Great people and they do quality work! We've never had a bad experience, here. More

by MICHAELSANFORD75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2026

Biggers Mazda responded

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you've consistently had great experiences with our team and are happy with the quality of our work. Your continued trust and support mean a great deal to us. We truly appreciate you choosing Biggers Mazda and look forward to serving you again for many visits to come!

June 30, 2026

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Logan explained, very well, work needed on the car. He was patient with answering any questions I had related to the car. More

by carbtom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2026

Biggers Mazda responded

Thank you for your 5-star review! We're glad to hear that Logan took the time to clearly explain the work needed on your vehicle and answered all your questions with patience. Providing clear communication and making sure our customers feel informed and comfortable is very important to us. We truly appreciate your kind words and your trust in Biggers Mazda!

June 29, 2026

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Employee Rating

Logan was very professional and the video by the mechanical team was excellent. Logan was very helpful with what I needed to be done without me having to say much, and was great keeping me up to dat More

by s.v.echevarria
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Jun 30, 2026

Biggers Mazda responded

Thank you for your excellent 5-star review! We're thrilled to hear that Logan provided you with such professional and attentive service. It's great to know he was able to anticipate your needs, keep you well informed, and make the process smooth and easy. We're also glad you found the technician video helpful and informative—our team works hard to provide clear, transparent communication every step of the way. We truly appreciate your feedback and your trust in Biggers Mazda. We look forward to serving you again in the future!

June 28, 2026

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Employee Rating

My first service on my 2026 CX90 was a great experience. The ease of using the Mazda app and scheduling the appointment was great. I was greeted when I walked in and explained next steps. I appreciated that More

by DJN2469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sabastian Nava

Jun 30, 2026

Biggers Mazda responded

Thank you for taking the time to leave us such a wonderful 5-star review! We're delighted to hear that your service visit for your 2026 CX-90 was such a positive experience. It's great to know that scheduling through the Mazda app was easy, that our team made you feel welcome from the moment you arrived, and that you found the technician's inspection video helpful and informative. We strive to make every service visit as convenient and transparent as possible, so your feedback means a lot to us. Thank you for choosing Biggers Mazda, and we look forward to helping you keep your CX-90 running its best for years to come.

June 26, 2026

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Good communication, professional and easy to deal with. Fixed our car and it lools good as new. More

by nicola gryson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 27, 2026

Biggers Mazda responded

Thank you for your business and the kind words. Have a great day.

June 24, 2026

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New tires for 2016 CX9 GT. Logan ordered tires and had them ready at dealership. Was greeted by Tina and was given estimate and offered me a loaner if I would like one. I de More

by john_88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tina Nikolov

Jun 24, 2026

Biggers Mazda responded

Thank you for the wonderful 5-star review! We’re glad to hear your tire service for your 2016 CX-9 GT went smoothly and that Logan and Tina took great care of you throughout your visit. It’s great to know the estimate process was clear, the loaner option was helpful, and you were able to enjoy our waiting area, coffee, and facilities while your vehicle was being serviced. We truly appreciate your kind words and your continued trust in Biggers Mazda. We look forward to seeing you again for your future service needs!

June 21, 2026

Dealership Rating
Employee Rating

I have found the service department to be very helpful, prompt, and explain everything throughly. More

by khunsaker
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Jun 24, 2026

Biggers Mazda responded

Thank you for the great 5-star review! We’re happy to hear that our service department has been helpful, prompt, and thorough in explaining everything during your visits. Clear communication and quality service are very important to us, so it’s great to know that came through in your experience. We truly appreciate your trust in Biggers Mazda and look forward to serving you again!

June 18, 2026

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Employee Rating

I usually dread taking my car in for repairs. As a woman, I feel very vulnerable Biggers facility and staff changed all of that. They made me relaxed and explained all of my options. I felt invol More

by Eacierto
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Jun 24, 2026

Biggers Mazda responded

Thank you for the wonderful 5-star review! We’re truly glad to hear that our team was able to make your service visit comfortable and stress-free. Providing clear communication, respectful care, and making sure every guest feels informed and included in the process is very important to us. We appreciate your trust in Biggers Mazda and are happy we could help change your perspective on the experience. We look forward to continuing to provide you with the same level of care in the future!

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