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Tina Kelly
Tina Kelly at Klaben Chrysler Jeep Dodge Ram
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Tina Kelly

Service Advisor

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.8
51 Reviews
4.8

51 Reviews

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51 Reviews of Tina Kelly

November 07, 2024

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Employee Rating

Always a pleasant experience at Klaben Chrystler/Jeep! ! No matter if purchasing a vehicle, or scheduled maintenance. Joe Hilliard has made it his top priority to make sure I'm treated like family. Which i More

by WGEDEON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard, Timothy Beane , Harley Burrows

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October 16, 2024

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Employee Rating

Easy place to get work done esp if you got vehicle there. Friendly, quick, and easy to schedule an appointment. More

by andrea.kumse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard, Michael Van Hoose, Brian Binegar, Melissa Dolan , Harley Burrows

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September 13, 2024

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Employee Rating

All members were professional, friendly and efficient. They handled our larger camper van with care and expertise. More

by sigma_06_chimp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Dolan

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June 15, 2024

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Employee Rating

Joe Hilliard does a phenomenal job. He is always attentive to my needs and get service done right first time. Thanks for your help Joe. More

by dj5555dj
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Don Jacobs, Joe Hilliard, Steve Stephens, Brian Franklin, Timothy Beane, Scott Abdon

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April 15, 2024

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Employee Rating

Very professional, honest, communicated well throughout the repair process, and completed repairs within the specified time frame. More

by andrewjleone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard , Colton Murdock

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March 15, 2024

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Employee Rating

Everything was good and in a timely matter from service rep to my repairs thank you More

by mrqhemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Logan Rich

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February 21, 2024

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Employee Rating

One star only because there isn't anything lower. Waited 4hrs. Kept getting the run around , More

by Teckstecksmithmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joe Hilliard, Michael Van Hoose, Brian Binegar, Jeff Ashley, Melissa Dolan , James Arnold, Danny Gauthier, Albert Klaben III, Logan Rich

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Feb 21, 2024

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your experience at our service facility. As I read your comments and note the 1 star ratings for members of our team and processes, I am embarrassed and appalled that we put you in the position of being so completely dissatisfied. I truly apologize. This was not our intention. Although our actions did not show it, we are better than this and you are right in holding us accountable. That being said, members of the team that you tagged in your review, myself included, are having difficulty recalling any interaction or engagement with a customer that resulted with us being aware of such a negative experience. Shame on us for that as well. Our goal and business model is based on creating customers for life. When a customer has an experience that goes so completely opposite of that model, it gets the attention of the entire team. I welcome the opportunity to speak with you directly, so that I can apologize, and to also see if there is anything that I can try and do for you at this point. The extra insight would be greatly appreciated. Thank you again for your feedback and I apologize once more while hoping to hear from you soon. The entire Klaben team remains at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

November 03, 2023

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Employee Rating

Amanda Davis and the rest of the Klabeen team are always so helpful and accommodating. They’re the reason I keep coming back to Klabeen for new vehicles and service. More

by mattwhite782e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard, Brian Binegar, Jeff Ashley , James Arnold, Amanda Davis, John Rebeck, Logan Rich, Nikki Ripley, Kara Semety

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October 09, 2023

Dealership Rating
Employee Rating

Joe is amazing. He always does his best to keep me informed on my service visit. As a loyal Klaben customer I will recommend Joe and Klaben to everyone More

by dj5555dj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don Jacobs, Joe Hilliard , James Arnold, John Rebeck

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October 05, 2023

Dealership Rating
Employee Rating

Vehicle took a little longer to be completed than originally promised. Tina kept me informed on the progress. More

by pknox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 05, 2023

Klaben Chrysler Jeep Dodge Ram responded

Mr. Knox, Thank you for taking the time to complete and return your survey. It is so important to us that you have a positive experience each and every time that you visit our service facility. Your kind words about Tina affirm that our culture is alive and well. However, please allow me to apologize for the frustration that was caused by the time that it took for us to complete your repairs. Please know that this was not our intent. We strive to provide the absolute best in customer satisfaction and input such as yours is an invaluable tool for coaching and when need adjusting our processes. Please know that we are always here to assist in any way possible. I and the entire Klaben team remain at your service. Kindly, James Arnold Service Manager Klaben Auto Stores 330-673-3139 jarnold@klaben.com

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