Tim Costa

On 6/11/2026 we bought a 2026 Nissan Rogue Dark Armor from your dealership. The good news is we love the car, and your 2 sales men and finance man were pleasant to work with. We accepted the price given from your dealership. The good news is we love the car, and your 2 sales men and finance man were pleasant to work with. We accepted the price given without haggling over it and accepted the trade-in price with no haggling. Now the not so nice part of the business with your dealership. Three days after we took the car we got a call saying we needed to come in to sign a paper the finance man forgot we needed to sign. I am disabled so we loaded me and my walker into the car and came to sign the missing form. Two weeks after we have the car we called the San Diego County Credit Union (SDCCU) that you found for the financing of the new car purchase and they said that from 6/11 to 6/22 the car was non "funded". What ever that means, they sounded like it was a big deal and important. So far so good. NOW hold on: We sat for 2 hours signing finance documents and when finished we were told the car was not dealer prepped because there was nobody available to prep the car for us but they did fill the gas tank, well was very nice, Thank you. We were told to just come back and we could sit for two hours in my walker while someone preps the vehicle. THAT IS NOT GOING TO HAPPEN. We took the car home and noticed it had the license plate holder from Kearny Mesa Nissan. I would have thought that at least you would want the free advertising my neighbors, friends, relatives and businesses around town would see if you put your Poway Nissan license plate holder on the car, but what do I know? SO the windows are dirty, not cleaned and two weeks later we use the windshield wipers and washer to clean morning fog and dust off the windows. GUESS WHAT? The window washer fluid is not filled. OH WELL. Now I wonder if the engine has been filled with oil or should I just wait for the engine to fail? DON'T WORRY, We always use the dealership where we bought the car for ALL maintenance, service and parts. I am hopping your maintenance and parts departments are better at serving the customer than the dealership so far. More

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Everyone I came in Contact at this Dealership was Amazing!! I will definitely recommend them to my friends and family 10 out of 10 Very respectfully Elena Lopez Amazing!! I will definitely recommend them to my friends and family 10 out of 10 Very respectfully Elena Lopez More

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