Thue Lee

This dealer advertises a price that does not include its $1,000+ mandatory add-on for Lo-Jack. We placed a deposit on a used car that was not ready to test drive. After 3 more visits over the next 3 days to $1,000+ mandatory add-on for Lo-Jack. We placed a deposit on a used car that was not ready to test drive. After 3 more visits over the next 3 days to the dealership to complete the deal we spent over 12 hours sitting at the dealership with long periods of no activity. Reasons given were: can’t find the car, can’t find the paperwork, car not prepped and ready for test drive.. we had an 11:00 am appointment to drive the car and at 2:30 the car showed up dirty inside and out. We had to sit for another hour for the car to be cleaned. This was after a 3.5 hour drive to get there in time for the appointment. Our negotiations were initiated by one sales person and handed off to his manager who had no idea what the conversation had been to that point. The sales team was disorganized and inefficient. The finance team was OK. The sales manager made inappropriate comments about his subordinate and about how our long periods of wasted time were worth it because we were getting a great deal. Bottom line is that this dealership is off of our list of future dealer options. By far the most frustrating car buying experience in 50 years of purchasing cars. More

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They told me online I had the car I picked out and everything I brought my down payment went to go sign the papers test drove the car everything and at the last second they said they couldn't give me everything I brought my down payment went to go sign the papers test drove the car everything and at the last second they said they couldn't give me the card they said I couldn't have the car because my credit or whatever but they ran the credit online before I even went down there so how can you tell me I'm going to have it when you promise me and I ubered my way there and I had to Uber back cuz I was stuck out there they're very mean and very rude because they shouldn't tell people that they have a car if they don't I already did the application everything online so I should have been approved right there all I needed was the paperwork to sign More

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Great place to buy your new car. I had an outstanding experience, and they have great selection of inexpensive used vehicles also. Just be patient, it takes time to go thru their pr I had an outstanding experience, and they have great selection of inexpensive used vehicles also. Just be patient, it takes time to go thru their process, however it's definitely worth it. More

by Newest BZ4x owner Verified Customer Verified Customer

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Alexander at Roseville Toyota was very helpful and professional. The whole team were wonderful and cookies are the best. professional. The whole team were wonderful and cookies are the best. More

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100% recommended they never let you down all my respect to Verry verry good peoples Recommanded dealer verry helpfull and making you understanding all what you need to just ask they are amazing people and hi Verry verry good peoples Recommanded dealer verry helpfull and making you understanding all what you need to just ask they are amazing people and highly proffessinnels . Thanks to all of you with no exeptions . More

by BAZIDANE Verified Customer Verified Customer

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Friendly and courteous. It was a good experience. I spent a lot of time with Justin and during that time we had nice conversations and it seemed very relaxed and I felt quit It was a good experience. I spent a lot of time with Justin and during that time we had nice conversations and it seemed very relaxed and I felt quite at ease. More

by PATRICIAMPRATT Verified Customer Verified Customer

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Very friendly Very helpful staff they were able to find me what I was looking for. They worked with me rather than just selling what they wanted. Very helpful staff they were able to find me what I was looking for. They worked with me rather than just selling what they wanted. More

by SPTRUCKING916 Verified Customer Verified Customer

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New car that I didn’t think I qualify for. LaHoma went out of her way to get me into a car. I was in a bad way financially, but she was there every atep of the way. LaHoma went out of her way to get me into a car. I was in a bad way financially, but she was there every atep of the way. More

by GWLEFEVRE Verified Customer Verified Customer

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Outstanding Experience I had an outstanding experience at Roseville Toyota. Jeremy Kenny was exceptionally helpful and very knowledgeable about the vehicles. He listened to I had an outstanding experience at Roseville Toyota. Jeremy Kenny was exceptionally helpful and very knowledgeable about the vehicles. He listened to my needs and guided me into the vehicle that would be best for my family. The other representatives at the dealership were kind and helpful as well. More

by INNERWEALTHFIRST Verified Customer Verified Customer

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Awesome One of the greatest experience buying a car everyone was very friendly and helpful which made it easy to talk to everyone. I would recommend Roseville One of the greatest experience buying a car everyone was very friendly and helpful which made it easy to talk to everyone. I would recommend Roseville Toyota to anyone . More

by TOOMERJUNE Verified Customer Verified Customer

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