Tony Bernasconi

I would rather get a root canal with no anesthesia than go through the hassle of purchasing a vehicle from Roseville Toyota again. I showed up and let them know exactly what I was looking for & they pro go through the hassle of purchasing a vehicle from Roseville Toyota again. I showed up and let them know exactly what I was looking for & they proceeded to pass me off to multiple different people until finally a kid who is barely old enough to drive came to offer his “help”. There’s no reason that it should take 5 different people to complete a purchase of a car before you even get to the finance person. They figure since they have to be there working, they don’t need to respect your time and waste as much as possible. They intentionally hold the keys to the vehicle you came in so that you can’t get up and leave so they can hold you hostage and waste your time. Often times they said they’d be right back and leave you sitting there for 15-20 minutes while they screwed around in the office figuring out god knows what. If the guy who is discussing numbers has to check with the Sales Manager on any requests or negotiations, then why am I wasting my time not talking directly to someone who can actually do something? When the vehicle came in 3 days later , they proceeded to waste 3 more hours of my time while they “detailed” the car. While waiting I heard the General Manager verbally berate a customer/employee by telling him “your friend only wastes my xxxxing time so you better not be here to waste any of my god xxxx time”. When they finally brought the vehicle out, a brand new vehicle off the truck had an inch & a half ding on the drivers side door. I was told that they would fix it by the sales rep. I was assured by the General Manager that they would take care of it. I called and texted the sales associate multiple times about when can I come get it fixed, and 10 days later I still haven’t been contacted about when they’re going to repair the ding that they put on the vehicle. To make matters worse, when I finally got the chance to close the paperwork, the finance guy, Sawan, wasn’t filled in that I was providing my own financing & he proceeded to grill me about my financing, and try to “sell” me all the Toyota packages by slapping infographics down in front of me and flying through each one to just slap another visual down again and again. Word of advice, if you’re going to ask a finance person to do any selling after you’ve already agreed the price of the vehicle, ensure that the person speaks in a slow, precise manner & checks for understanding with the customer before moving on to the next sales pitch. When everything was completed and I waited for the sales rep to bring the new purchased vehicle up to the front, the finance guy handed an envelope of paperwork that needed to be completed for my trade in to a random associate, and then told my sales rep to go find the person. Instead of taking accountability and going to get the envelope so that the sales rep had the envelope, he stood around the sales office xxxxxxxxxxxx with the sales manager & doing nothing. All in all, I’m extremely disappointed in my experience and wouldn’t recommend Roseville Toyota to anyone.. in fact I would strongly encourage them to look anywhere else to purchase their vehicle. More

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Kasra was a pleasure to work with. He was friendly, knowledgeable about the car and warranty information. He made the process so much easier. I highly recommend him as well as Tony Ber He was friendly, knowledgeable about the car and warranty information. He made the process so much easier. I highly recommend him as well as Tony Bernasconi at Roseville Toyota More

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Just pleased with service! would tell friends about your fast and courageous dealership!Thanks for your SERVICE 😆👍 would tell friends about your fast and courageous dealership!Thanks for your SERVICE 😆👍 More

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Stole my car alarm system. Removed it without permission.Or approval... Conor Egan thought it was funny. Now I still can't get an extra set of keys made. This company has royal Removed it without permission.Or approval... Conor Egan thought it was funny. Now I still can't get an extra set of keys made. This company has royally screwed me over.Can't even get warranty work done on my car. Go to any other Toyota.Except for roseville , toyota , they are owned by lithia motors. My entire family has bought cars from here no longer the case after ownership changed. THEY WILL NOT HONOR WARRANTY WORK. and will destroy your vehicle for bringing it in for work. More

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They screwed me over. They sold me a vehicle with ten thousand dollars worth of engine Problems.. then when i confronted them they swore up and sown they inspected the They sold me a vehicle with ten thousand dollars worth of engine Problems.. then when i confronted them they swore up and sown they inspected the vehicle and found nothing wrong with it.. everything wrong with it clild of neem detected fr a eyes view!!! Be very careful purchasing anything from roseville toyota they dont care how bad they screw you over.. They throw each other under the bus bad!! Its funny More

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Everytime i get my service done at Roseville Toyota i am delightfully reminded of the fact that my car, this dealership and its awesome employees are the reason that doing business here is probably the smar delightfully reminded of the fact that my car, this dealership and its awesome employees are the reason that doing business here is probably the smartest purchase i have ever made, The professionalism in this place is unreal, and people genuinely seem to really love their jobs. Im not sure who is running that place, but give that person a raise! Great Job, Thank You! More

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They told me online I had the car I picked out and everything I brought my down payment went to go sign the papers test drove the car everything and at the last second they said they couldn't give me everything I brought my down payment went to go sign the papers test drove the car everything and at the last second they said they couldn't give me the card they said I couldn't have the car because my credit or whatever but they ran the credit online before I even went down there so how can you tell me I'm going to have it when you promise me and I ubered my way there and I had to Uber back cuz I was stuck out there they're very mean and very rude because they shouldn't tell people that they have a car if they don't I already did the application everything online so I should have been approved right there all I needed was the paperwork to sign More

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Very polite and knowledgeable staff nice and clean place respectful staff very friendly staff full cooperation with customer respectful staff very friendly staff full cooperation with customer More

by NAZIRK19962 Verified Customer Verified Customer

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Great place to buy your new car. I had an outstanding experience, and they have great selection of inexpensive used vehicles also. Just be patient, it takes time to go thru their pr I had an outstanding experience, and they have great selection of inexpensive used vehicles also. Just be patient, it takes time to go thru their process, however it's definitely worth it. More

by Newest BZ4x owner Verified Customer Verified Customer

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Ronnie was easy to work with and very patient. I would definitely buy another car from toyota I would definitely buy another car from toyota More

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