Thomas Prondzinski | Page 35

Oxana was very professional and I did not feel pushed to make a purchase. She was very professional and patient. Very good experience after all. make a purchase. She was very professional and patient. Very good experience after all. More

by ELIZABETH38 Verified Customer Verified Customer

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great service,friendly ,price is a bit on the high side for oil change and camber adjustment and tire rotation,drop the price a bit it would be super good service,friendly ,price is a bit on the high side for oil change and camber adjustment and tire rotation,drop the price a bit it would be super good More

by PETERMUI Verified Customer Verified Customer

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Best Service Department! Tom Prondzinski in the Service Department is the best. Always greets me by name and has a loaner ready to go if I need service. I have 3 Lexus vehicles so I come for regular servic Department is the best. Always greets me by name and has a loaner ready to go if I need service. I have 3 Lexus vehicles so I come for regular service intervals and I always leave knowing it was done right and my car is washed. Been buying and servicing my cars here for 20 years. More

by jjorzak Verified Customer Verified Customer

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This 1st time I’ve received actual survey. In past This 1st time I’ve received actual survey. In past wonderful service from Tom Prondindki and this most recent trip Jose Garcia , also excellent serv This 1st time I’ve received actual survey. In past wonderful service from Tom Prondindki and this most recent trip Jose Garcia , also excellent service More

by DEB.STEPHEN Verified Customer Verified Customer

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Scheduled maintenance Tom was great. Explained everything thoroughly, had a sense of humor, and his time estimates were right on the money. I waited for my car and as alwa Tom was great. Explained everything thoroughly, had a sense of humor, and his time estimates were right on the money. I waited for my car and as always found the facilities to be outstanding, More

by pi3141598 Verified Customer Verified Customer

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Outstanding Service From making the appointment to talking with the service technician about service to be completed everything was done very professionally. Mike explai From making the appointment to talking with the service technician about service to be completed everything was done very professionally. Mike explained the 40,000 mile service and discussed potential (other) service that may be needed. We have purchased 5 cars from this dealership, we will be back this spring to buy our 6th. More

by TIMOTHYHLANG Verified Customer Verified Customer

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The service department at this Lexus dealership is very knowledgeable, explains the work needed to be done, and provides excellent, fast service. They always provide you with a free loaner car when the ser knowledgeable, explains the work needed to be done, and provides excellent, fast service. They always provide you with a free loaner car when the service will take a long time, and the car is always washed and clean when you pick it up. More

by SGOLDBERG29 Verified Customer Verified Customer

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Customer Care It was 2 years ago in February 2018 when I purchaed my L-Certified Lexus RX 350 from Lexus of Arlington. The sales and finance team were very professi It was 2 years ago in February 2018 when I purchaed my L-Certified Lexus RX 350 from Lexus of Arlington. The sales and finance team were very professional with providing a pleasurable purchase expereince. Since 2/2018 as part of the L-Certified pgrogram I have taken advantage of the 4 free services and serviced my vehicale with Lexus of Arlington. All members of your customer care team have been good but I would like to call out Mr. Tom Prondzinski for his excellent customer service. He is one of the big reasons why I bring my car back to Arlington Lexus. More

by David Harbick Verified Customer Verified Customer

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Hyper Sales Driven Always trying to sell you parts and service you don't need. Cringe when I have to go in for service. Tom Prodzinski is great in service and I only dea Always trying to sell you parts and service you don't need. Cringe when I have to go in for service. Tom Prodzinski is great in service and I only deal with him. More

by dhoppe0 Verified Customer Verified Customer

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Exactly what they said The service center told me what they would do, how long it would take, and what it would cost. Very pleased because I got exactly what I was told, at The service center told me what they would do, how long it would take, and what it would cost. Very pleased because I got exactly what I was told, at the price they told me, in the timeframe they promised. And the work was done well. Can't ask for anything more! More

by bcsahl Verified Customer Verified Customer

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