Thomas Prondzinski
Thomas Prondzinski at Lexus of Arlington

Thomas Prondzinski | Page 20

Service Director

Lexus of Arlington

1510 W Dundee Rd
Arlington Heights, IL 60004

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4.4
448 Reviews
4.4

448 Reviews

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448 Reviews of Thomas Prondzinski

April 29, 2021

Dealership Rating
Employee Rating

Tom was awesome! He was fast and so pleasant to work with. He followed up. He genuinely showed interest in helping me have the best Lexus experience. Thank you Tom! More

by Lorena2121
Recommend Dealer
Yes
Apr 29, 2021

Lexus of Arlington responded

Thank you for sharing your thoughts about your experience with Tom here at Lexus of Arlington. We appreciate you taking the time to leave us this five-star review, Lorena! We thank you for your business and hope to see you again soon.

April 28, 2021

Dealership Rating
Employee Rating

I was charged over 90$ for windshield wipers, I understand they have to make money but to soak good customers on small items like this is in poor taste. More

by polarispaul
Customer Service
Friendliness
Price
Recommend Dealer
No
May 15, 2021

Lexus of Arlington responded

Paul, We never like seeing that our service didn’t meet your expectations. We’d like to learn more about your experience if you don’t mind giving us a call.

April 27, 2021

Dealership Rating
Employee Rating

Always professional and helpful Easy to schedule an appointment or will provide service if I just drive in with a concern. Comfortable waiting area for customers More

by Lexusfan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Haresh Trivedi

Apr 27, 2021

Lexus of Arlington responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Arlington.

April 18, 2021

Dealership Rating
Employee Rating

Great dealership. Service always done correctly and in the time it was quoted. Clean service department and never have to wait to get service. Great service manager! More

by bdwm56@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 18, 2021

Lexus of Arlington responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

April 16, 2021

Dealership Rating
Employee Rating

This dealership has always given me exceptional service. The staff is very helpful and most friendly. I would not hesitate to recommend this dealership to friends and family. They stand behind their word More

by maryannbetti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Haresh Trivedi

Apr 18, 2021

Lexus of Arlington responded

We are very happy, Maryann, to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 16, 2021

Dealership Rating
Employee Rating

Lexus of Arlington is an outstanding Lexus Dealership. Their service is outstanding. Tom Prondzinski, service manager, is excellent. He is very professional, knowledgeable, and has a customer first attitu More

by jerryide
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 18, 2021

Lexus of Arlington responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Apr 18, 2021

jerryide responded

Thank you

April 12, 2021

Dealership Rating
Employee Rating

Excellent service, took care of everything requests and went beyond. Quick and easy as well and they always offer a loaner car if need be. More

by Addison Douglas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Haresh Trivedi, Kamil Wojcik , Jim Cooper, Rob Kennedy, Tim Webb

Apr 12, 2021

Lexus of Arlington responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

April 12, 2021

Dealership Rating
Employee Rating

the service made me feel like home. Everyone was so nice and super helpful. Would definitely recommend. Great service man to deal with . Loved it More

by DRAKEGARZA27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Haresh Trivedi , Rob Kennedy, Tim Webb

Apr 12, 2021

Lexus of Arlington responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 11, 2021

Dealership Rating
Employee Rating

We are very satisfied with your excellent service especially Tom Prondszinki ‘s excellent customer service. He is the same warm & friendly fellow from the start we met him .all the way to present ti More

by todd45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Service helpers are all very friendly & helpful.

Apr 11, 2021

Lexus of Arlington responded

Thank you, Todd, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tom and the rest of our team, and we look forward to working with you again.

April 09, 2021

Dealership Rating
Employee Rating

I purchased my car there several years ago and have always brought my car there for service. They are professional, friendly, and give excellent service. More

by Joyp1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 09, 2021

Lexus of Arlington responded

Joy, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Arlington.

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