Thomas Kamenos | Page 25

FAILED TO SUPPORT AFTER PURCHASE YOUR SERVICE WAS GOOD AND FAIR. HOWEVER, AFTER I RECEIVED THE THE VEHICLE, I NOTICED I DID NOT RECEIVE THE CAR WINDOW STICKER INVOICE TO SEE WHAT IS YOUR SERVICE WAS GOOD AND FAIR. HOWEVER, AFTER I RECEIVED THE THE VEHICLE, I NOTICED I DID NOT RECEIVE THE CAR WINDOW STICKER INVOICE TO SEE WHAT IS INCLUDED AND WHAT OPTIONS IT CAME WITH. SO I CALLED PACIFIC, AND REQUESTED FOR A COPY OF STICKER INVOICE ON 12/26/2019. THE PERSON ANSWERING THE CALL SAID, SHE WILL GIVE A MESSAGE TO LUKE (OUR SALES PERSON) TO SEND OUT THE INVOICE TO ME BY EMAIL. HOWEVER, I HAVE NOT RECEIVED THE INVOICE OR ANY FOLLOW UP CALL YET. More

by JHONGLAW Verified Customer Verified Customer

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BMW is Awesome！ Steven is so nice and friendly. He help us a lot during the purchasing, including finding the suitable vehicle for us, dealing with finical questions Steven is so nice and friendly. He help us a lot during the purchasing, including finding the suitable vehicle for us, dealing with finical questions and taking us to test drive. He is super patient. And then, here we are, I get my first car in my life! Thank you Steven! Thank you BMW! More

by yiyang.sang Verified Customer Verified Customer

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Excellent customer service! All the staff was very attentive and friendly. Will highly recommend this dealership. Will probably return in the future. Overall customer service! All the staff was very attentive and friendly. Will highly recommend this dealership. Will probably return in the future. Overall experience was great! More

by lala11219 Verified Customer Verified Customer

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Good. Paul was great. Feel like I got a great deal on a great car. I hate shopping for cars, but I walked away feeling good about the experience. Paul was great. Feel like I got a great deal on a great car. I hate shopping for cars, but I walked away feeling good about the experience. More

by miscellany67 Verified Customer Verified Customer

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Best BMW dealership in California I have been Leasing my cars from pacific BMW since 1996. And I will continue to do so and solicit all my friends to do the same. Great service, great I have been Leasing my cars from pacific BMW since 1996. And I will continue to do so and solicit all my friends to do the same. Great service, great staff, and great management. More

by RBADALIAN Verified Customer Verified Customer

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all pro people to weork with I have been going to pacific bmw for the past 8 years to lease my cars. we have 3 cars at the moment leased from pacific bmw. Jerry Gueyiikian is t I have been going to pacific bmw for the past 8 years to lease my cars. we have 3 cars at the moment leased from pacific bmw. Jerry Gueyiikian is the best in business to deal with. More

by PJ MOSSAYI Verified Customer Verified Customer

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Great initially. Poor delivery Process around looking at cars and negotiating was great I had a 10a appt to pick up the car. The paperwork wasnt ready so I had to wait an hour to s Process around looking at cars and negotiating was great I had a 10a appt to pick up the car. The paperwork wasnt ready so I had to wait an hour to start the paperwork. The entire process took almost 2 hours. I had to wait, after the paperwork, for the loaner car to be ready, as the leased car had a scratch and needed to be repaired At no point did anyone take the time to explain the features of the car to me. Volvo explained the car in detail to me when I leased that car. Now I have the car I leased but have only one key. Awaiting delivery of a second key. Disappointing delivery process across the board More

by TCHOUP Verified Customer Verified Customer

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