Terri Scott
Terri Scott at Town East Ford

Terri Scott

Customer Relations Manager

Town East Ford

18411 Lyndon B Johnson Fwy
Mesquite, TX 75150

4.7
195 Reviews
4.7

195 Reviews

Write a Review

Dealership Experience

6 yrs, 8 mos

Industry Experience

6 yrs, 8 mos

Languages Spoken

English English

195 Reviews of Terri Scott

January 18, 2025

Dealership Rating
Employee Rating

Very helpful and kind. Would absolutely work with Farle again. He's very knowledgeable and great at what he does More

by chrisfuentes.270
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 20, 2025

Town East Ford responded

Thank you for your outstanding review! We're delighted to hear about your positive experience with Farle. It's wonderful to know that he was not only helpful and kind but also demonstrated exceptional knowledge in his role. We appreciate you taking the time to highlight Farle's excellent customer service and professional skills. Feedback like yours is invaluable to us and motivates our team to continue delivering top-quality service. We look forward to the opportunity to work with you again in the future!

October 07, 2024

Dealership Rating
Employee Rating

Service advisor was a great communicator and keep me informed. Over all great experience this time More

by JMW623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2024

Town East Ford responded

Thank you for your positive feedback! We're thrilled to hear that your service advisor kept you well-informed and that you had a great experience. Communication is key, and we’re glad it made a difference for you. If you need any further assistance or have questions in the future, don’t hesitate to reach out. We look forward to serving you again!

October 05, 2024

Dealership Rating
Employee Rating

They are always professional and timely. They keep a personal relationship with their regular clients like myself. More

by billy.titus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chista

Oct 09, 2024

Town East Ford responded

Thank you so much for your kind words! We’re delighted to hear that our professionalism and timely service have consistently met your expectations. Building personal relationships with valued customers like you is something we take great pride in, and we’re thrilled to know you feel the same. We look forward to continuing to provide you with excellent service during every visit!

October 04, 2024

Dealership Rating
Employee Rating

Madison was very kind and helpful with the service on my truck. I will definitely return. More

by CHARLOTTEDELEON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2024

Town East Ford responded

Thank you for your feedback! We're thrilled to hear that Madison provided you with excellent service on your truck. It's always great to know when our team makes a positive impact, and we’re glad to hear you’ll be returning. We look forward to welcoming you back for your next visit! If you ever need anything in the meantime, don’t hesitate to reach out. Safe travels!

October 03, 2024

Dealership Rating
Employee Rating

The work was done in a timely manner and the service personnel were very knowledgeable and courteous. More

by evergreenacreas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2024

Town East Ford responded

Thank you for your positive feedback! We’re glad to hear that our team provided timely service and that you found them knowledgeable and courteous. Your satisfaction is our priority, and we look forward to serving you again in the future!

October 03, 2024

Dealership Rating
Employee Rating

Jim is always fantastic and gets the job done! The entire teams works to get you in and Jim always communicates updates on your service! Never left wondering and always leaving satisfied. More

by p.chap1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Artrip

Oct 04, 2024

Town East Ford responded

Thank you for your fantastic review! We're thrilled to hear that Jim and the team consistently provide you with great service and clear communication. Your satisfaction is our top priority, and we appreciate your trust in us. We look forward to seeing you again soon!

October 01, 2024

Dealership Rating
Employee Rating

Excellent customer service. Jim , the manager was very helpful. Kept in touch with me throughout the time of my car being at the shop. More

by Ricmunoz95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim

Oct 02, 2024

Town East Ford responded

Thank you for your wonderful feedback! We're delighted to hear that Jim provided you with excellent customer service and kept you informed during your car's time in the shop. If you have any further needs or questions, please don't hesitate to reach out. We look forward to assisting you again!

October 01, 2024

Dealership Rating
Employee Rating

Everyone was very polite and out in a reasonable amount of time. I have never had an issue with this location. More

by AMY_MONZ1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2024

Town East Ford responded

Thank you for your positive feedback! We’re thrilled to hear that you had a great experience at our location and that our team was polite and efficient. Your satisfaction is our top priority, and we look forward to serving you again in the future!

September 30, 2024

Dealership Rating
Employee Rating

This is my first time to Town East Ford to have service on my Lincoln Corsair. The location was better for me instead of a Lincoln dealership and David was very helpful. Thanks More

by DBLIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David

Oct 01, 2024

Town East Ford responded

Thank you for choosing us for your service needs! We’re glad to hear that David was able to assist you and that our location worked out well for you. We appreciate your feedback and look forward to seeing you again for any future service on your Lincoln!

September 30, 2024

Dealership Rating
Employee Rating

Called for appointment and received appointment for the next day. Courteous, friendly and prompt. Vehicle was ready before anticipated time given by service representative. More

by Erow82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Artrip III

Oct 01, 2024

Town East Ford responded

Thank you for sharing your experience! We're thrilled to hear that scheduling your appointment was easy and that our team provided courteous and prompt service. It's great to know your vehicle was ready even sooner than expected. We look forward to assisting you again in the future!

1
...

Dealership Inventory (575 Vehicles)

new 2025 Ford Maverick car, priced at $30,480
2025 Ford Maverick
new
Ruby Red Tinted exterior
Automatic
Front-wheel Drive
new 2025 Ford F-150 car, priced at $50,364
2025 Ford F-150
new
Space White Metallic exterior
Automatic
Rear-wheel Drive
used 2016 Ford F-150 car, priced at $24,995
2016 Ford F-150
used
Caribou Metallic exterior
Automatic
Rear-wheel Drive
new 2025 Ford F-350 car, priced at $93,665
2025 Ford F-350
new
Agate Black exterior
Automatic
Four-wheel Drive
new 2025 Ford F-150 car, priced at $63,320
2025 Ford F-150
new
Space White Metallic exterior
Automatic
Four-wheel Drive
new 2025 Ford F-150 car, priced at $49,850
2025 Ford F-150
new
Space White Metallic exterior
Automatic
Four-wheel Drive