TIMOTHY LARSON

The parking lot is jammed up quite a bit with inventory and makes it a bit strange to navigate when visiting for the first time. Upon entering I was expecting to finish my deal with Tim, but was passed alo and makes it a bit strange to navigate when visiting for the first time. Upon entering I was expecting to finish my deal with Tim, but was passed along to a different sales associate after I was not approved for the car I wanted. I wouldn’t have minded being shuffled around if the associates I was shuffled to were actually updated on who I was and the purpose for buying a car. I specifically asked how much was the second option car presented to me and the sales associate brought me a quote for over $700 a month. I felt it was a steep price but felt that it must’ve been because my credit wasn’t great. I was then made to wait nearly an hour for the finance manager to “get me a good deal.” Upon signing I was being told that the papers I was signing was acknowledging the security features the car ‘came with.’ After going home I found that the papers I signed weren’t acknowledging anything, the papers were in fact me signing for purchase of security features the car supposedly came with and an extended warranty I never asked for and wouldn’t even last the length of the loan the cost would’ve been attached to. I called to have these excess costs cancelled and refunded and was ignored. I then showed up in person to have the matter resolved and was lied to straight to my face. The finance manager told me that the contract was finalized with the bank and there was nothing to be done, but she would reach out and that the numbers were final and even if a cancel was processed it wouldn’t reduce my monthly payments. I contacted the bank myself and they informed me that nothing was finalized and it would be no issue at all for the finance manager to cancel the contract with the unwanted extra features and send a new contract to reflect the price difference from the cancellation. I then emailed the finance manger this information and she still attempted to give me the run around. She specifically mentioned that the anti-theft feature could not be cancelled since it’s standard for all Niello vehicles, but contract specifically states that this feature is extra and unnecessary and can be cancelled if I want. It’s a shame too, I expected more honestly from a luxury dealership. I should have just gone to any low end auto mall for the same experience. More

by AZURELOPEZ715 Verified Customer Verified Customer

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I had a wonderful experience when buying a car. Tim was excellent. He was helpful, courteous and professional. I went in to buy the car for my wife as a surprise gift. Tim and the entire team were Tim was excellent. He was helpful, courteous and professional. I went in to buy the car for my wife as a surprise gift. Tim and the entire team were very very helpful and worked with me to make it happen. I would rate this dealership very high on the scale. It was pleasure buying my car from them. Thank you. More

by AJAYMR Verified Customer Verified Customer

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Our experience was exceptionally fast, efficient and professional. We felt that each person we dealt with was concerned that we have all our questions answered fully. Our only issue was the dealership professional. We felt that each person we dealt with was concerned that we have all our questions answered fully. Our only issue was the dealership oversight in not having the VIN number "verified" at the time of purchase. This required us to make a follow up trip back to the dealership. More

by WSCOTTDEBIE Verified Customer Verified Customer

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I had the pleasure of working with Timothy Larson on leasing my first electric car. He was very helpful, not pushy and made my entire experience enjoyable and easy. The entire process was effortless for leasing my first electric car. He was very helpful, not pushy and made my entire experience enjoyable and easy. The entire process was effortless for me. Timothy tracked down the exact car I was seeking from a sister store and drove on a Saturday night to the bag to pick it up for me. It was the smoothest car purchasing experience I’ve had. More

by ASH.HARRISON84 Verified Customer Verified Customer

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Easy to work with and GREAT customer service. Would recommend them to anyone I know. Would recommend them to anyone I know. More

by NIK6 Verified Customer Verified Customer

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New car day! This was hands down the best experience I have had at a dealership ever. This was hands down the best experience I have had at a dealership ever. More

by SHAWNEE199 Verified Customer Verified Customer

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Great dealership that was very professional and did not play any of the usual dealership tricks. I would highly recommend. play any of the usual dealership tricks. I would highly recommend. More

by PHARMERANDY2013 Verified Customer Verified Customer

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This dealership has a wonderful , helpful, knowledgeable, staff. It was great experience buying our bmw there! staff. It was great experience buying our bmw there! More

by MKLUCCHETTI Verified Customer Verified Customer

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Great customer service & communication with salesman (Tim) and Service Dept (Andre). They made the transport of our vehicles as well as the loaner a painless experience, very responsive to our needs. (Tim) and Service Dept (Andre). They made the transport of our vehicles as well as the loaner a painless experience, very responsive to our needs. More

by CWDURAN2003 Verified Customer Verified Customer

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Everyone at this dealership is always very friendly. Tim was especially very personable and easy to communicate with. He made the transaction less stressful and felt like we weren’t there 4 hours. Tim Tim was especially very personable and easy to communicate with. He made the transaction less stressful and felt like we weren’t there 4 hours. Tim was very patient with me during the test drive as I was bit nervous with driving a new car on a very busy street. I would work with Tim again! More

by STACEEROBLES Verified Customer Verified Customer

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