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TERRY Brewer
TERRY Brewer at Aschenbach Ford
Refer Me

TERRY Brewer

Service Manager

Aschenbach Ford

1135 E Main St.
Wytheville, VA 24382

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4.8
14 Reviews

Industry Experience

32 yrs, 9 mos

Specialties & Trainings

Service Manager Master Certified Ford

4.8

14 Reviews

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14 Reviews of TERRY Brewer

August 04, 2024

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Employee Rating

Fixed it right the first time happy to have my F250 back and ready to be used More

by PATTON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carole Edwards

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Aug 06, 2024

Aschenbach Ford responded

Thank you so much for your wonderful review! We’re thrilled to hear that we were able to get your F250 fixed right the first time. Your satisfaction is our priority at Aschenbach Ford, and we look forward to assisting you again in the future. Enjoy your ride! Sincerely, The Aschenbach Ford Team

June 28, 2024

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Employee Rating

I like the water. It’s always cold. Know where to find the refrigerator. They don’t have imported water just some local stuff z More

by ryoungclwv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deb King, Jason Pearman, Carole Edwards, Tristan Kiernan , Angel

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Jul 01, 2024

Aschenbach Ford responded

Thank you for choosing Aschenbach Ford for your vehicle needs. We appreciate your feedback about the water in the waiting room. If you have any further questions or require assistance, please do not hesitate to reach out to us directly. We look forward to the opportunity to serve you again. Sincerely, The Aschenbach Ford Team

May 18, 2024

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Employee Rating

Terri and body shop and service dept are beyond wonderful. True asset to the community More

by BIKINGBECKYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carole Edwards, Tristan Kiernan

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May 22, 2024

Aschenbach Ford responded

We are thrilled to hear that Terri, our body shop, and service department went above and beyond for you. Your kind words mean a lot to us at Aschenbach Ford. We appreciate your support and look forward to serving you again in the future. Sincerely, The Aschenbach Ford Team

May 11, 2024

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Employee Rating

Thorough, prompt, professional service while I waited in a comfortable area. Obviously, corporate expectations for employee relationships with customers are clear and well implemented. More

by PAULPHILLIPS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carole Edwards, Tristan Kiernan

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May 15, 2024

Aschenbach Ford responded

Thank you for your kind words! We strive to provide exceptional service to all our customers at Aschenbach Ford. We're delighted to hear that your experience reflected our commitment to professionalism and customer satisfaction. Sincerely, The Aschenbach Ford Team

May 10, 2024

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Employee Rating

Robert in sales is the shinning bright spot in your dealership. The valet service fails more than it succeeds. the parts department is capable but the dealership is not linked to the ford websites. Y More

by daxnew1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Robert Hensley, Carole Edwards, Tristan Kiernan

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May 14, 2024

Aschenbach Ford responded

Thank you for sharing your feedback with us. We appreciate your comments regarding Robert in sales and have noted your concerns about the valet service, parts department, and dealership policies. We strive to provide excellent service and will address these areas for improvement. Please feel free to reach out to us directly so we can better understand and resolve your issues. Thank you for bringing this to our attention. Sincerely, The Aschenbach Ford Team

May 07, 2024

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Employee Rating

I am usually pleased but my windshield washer light came on after it was returned. More

by SHEILAAFISHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tristan Kiernan

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May 10, 2024

Aschenbach Ford responded

Thank you, Sheila, for choosing Aschenbach Ford. We appreciate your feedback about the windshield washer light. Please feel free to contact us at your convenience so we can address this matter promptly. We are committed to ensuring your complete satisfaction with our services. Thank you again for sharing your experience with us. Sincerely, The Aschenbach Ford Team

May 01, 2024

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Employee Rating

service department was kind and professional job was done prompt work was done right and fast More

by rhansonhgw20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carole Edwards, Tristan Kiernan , mason the tech and steve in parts

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May 06, 2024

Aschenbach Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Aschenbach Ford Team

April 26, 2024

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Employee Rating

Service was GREAT as usual! ! I love this dealer. Talk about a seamless transaction! The folks at Aschenbach Ford picked my vehicle up where I work, performed the desired serv More

by rking19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steven Funk, Carole Edwards, Tristan Kiernan

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May 01, 2024

Aschenbach Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Aschenbach Ford Team

April 24, 2024

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Employee Rating

Carole is always terrific in responding to our vehicle needs. She is kind, knowledgeable, and professional. She puts a great face on Aschenbach Ford and is one of the main reasons we continue to have ou More

by LTHOMAS21265
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carole Edwards

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Apr 29, 2024

Aschenbach Ford responded

Hello and thank you for your kind words! Carole is a great asset and we are glad to hear she has provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Sincerely, The Aschenbach Ford Team

April 06, 2024

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Employee Rating

Friendly knowledgeable dependable works with me when I try to make appointment on my free time More

by SHIRLEYWSHARP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carole Edwards, Tristan Kiernan

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Apr 10, 2024

Aschenbach Ford responded

Thank you, Shirley We know bringing your car in for service can be a hassle and we couldn't be happier that we made the process a bit easier for you. We look forward to working with you again if you ever have any automotive needs. Sincerely, The Aschenbach Ford Team

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