Syrell Fuel

I love this dealership, how fast and organize they are. I would recommend everyone to come here I would recommend everyone to come here More

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Super easy to work with. Fast service. Had me on my way in 20 minutes. Fast service. Had me on my way in 20 minutes. More

by CJGORMAN77 Verified Customer Verified Customer

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FAMILY NOW, AND I AM VERY RESERVED ABOUT CALLING PEOPLE FAMILY! BEAUTIFUL SALESPEOPLE THAT CARE ABOUT THEIR CLIENTS, THAT INCLUDES THE SERVICE DEPARTMENT! FROM MY BUYING MY VEHICLE TO GETTING SERVICE ON MY FAMILY! BEAUTIFUL SALESPEOPLE THAT CARE ABOUT THEIR CLIENTS, THAT INCLUDES THE SERVICE DEPARTMENT! FROM MY BUYING MY VEHICLE TO GETTING SERVICE ON MY VEHICLE TO WAITING FOR THE SERVICE TO BE COMPLETED, BRANDI IS A DELIGHT TO CHAT WITH! ALL IN ALL, I CANNOT BELIEVE THE WARMTH OF THIS DEALERSHIP AND WILL RECOMMEND THE DEALERSHIP TO ANYONE WHO WANTS TO BE SEEN WITH DIGNITY WHILE SHOPPING FOR A VEHICLE OR SERVICE OF YOUR VEHICLE! THANK YOU ALL, IT IS A PLEASURE! Mrs. L. Ervin More

by tigress3243 Verified Customer Verified Customer

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Kelia is an absolute amazing salesperson! Who is attentive to the buyer and their needs, especially their wallet! Knowledgeable, friendly, honest and very helpful, her and SYRELL are the best Who is attentive to the buyer and their needs, especially their wallet! Knowledgeable, friendly, honest and very helpful, her and SYRELL are the best salespeople I have ever dealt with! Thank you 🙏🏽 both so very much and I’m very happy to have met you two! When I trade up you guys will be the first dealership I come back to! More

by tigress3243 Verified Customer Verified Customer

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Service staff are always professional and helpful. Repair work always completed in a timely manner. Repair work always completed in a timely manner. More

by WINLA Verified Customer Verified Customer

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Nice people. Dealership is nice as well. Didn't get the best trade in price. Long wait for finance to finalize things but apparently a employee was ill. They did Dealership is nice as well. Didn't get the best trade in price. Long wait for finance to finalize things but apparently a employee was ill. They did promise a full tank of gas for the wait, but we only got half. There you go. But we like the Tiguan and it's certified so we've got some security. More

by tommyl3363 Verified Customer Verified Customer

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Absolutely horrible, after the deal was finalized about 5 hours of being there I realized I was taken advantage of. The group of managers in the office are rude, giving side eyes and kept their head down the hours of being there I realized I was taken advantage of. The group of managers in the office are rude, giving side eyes and kept their head down the entire time. Felt very uncomfortable. Mike Z made it seem like I was getting a great deal, charged more than what the car was listed, didn’t include the “dealer discount” listed on their site, lowered my allowed mileage from 10k to 7500 per year without my knowledge. I will never recommend someone here. I was a loyal customer since 2018. They wouldn’t work a good deal with me and after 2 hrs of sitting there trying to talk a lower cost I got up to leave and that’s when I was pulled into an office. Mike was sitting at his computer adjusting numbers while i was standing next to his desk. He was not transparent at all. He didnt disclose the selling price and didnt talk about what the residual amount would be after my 36 month lease term. When I stated i wanted to pay $400/month, one of the sales reps name Julian said “okay you want to pay $400 so how does $499 sound”? I should’ve walked out right then and there. Yes i will say this was also my fault for not reviewing documents before signing them in the finance office. I was extremely tired with a horrible headache. I was at the dealership since 10am at Honda next working a deal for a new car for my husband which was AMAZING and it was a breeze. So simple and easy compared to VW., and I was at VW til 6pm so by that time i agreed to the monthly payment I was advised of and made the deal. When i looked over the papers the next day i wanted to cry. The vehicle on their site stated $36,780 MSRP minus a $2837 dealer discount bringing the price down to $33,943 on their site! My paperwork shows im paying $37,799 MSRP plus the fees, taxes bringing my total to $41,755. I initially went in for the R-Line but downgraded to the SE for the price. Had i known what I was paying i would have taken the car i went in for. I feel 100% regretful with my purchase. I went into another dealership yesterday just to see what deal i couldve gotten. I could’ve been paying wayyyyyy less. I received No dealership discount, No presidents day sale, no $500 customer loyalty cash. All advertised on their site and went straight out the window because none of that was honored. The car I got is great, the deal is complete trash and I 100% regret my decision to do business again with them. Their Presidents’ Day sale, their Dealer Discount, $500 loyalty cash advertising is ALL FAKE. Please save your time and go to another dealership. One that’s honest at least. On the flip side, Syrell was great, a great people person, understanding, he tried getting me a deal but the managers dragged their feet to approve anything to the point I got up to leave. Matthew in finance was amazing, also very personable, had great conversation, and very professional. (I also emailed Michael Z with my concerns 4 days ago and have yet to hear back) More

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Syrell was great to work with. He was very thorough and professional. I would definitely return. He was very thorough and professional. I would definitely return. More

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Syrell was a pleasure to work with. He taught me how to use the features on my new atlas. Easy to talk to and made the experience so much nicer. Matt was a please to work with as well. He taught me how to use the features on my new atlas. Easy to talk to and made the experience so much nicer. Matt was a please to work with as well. I look forward to being a part of the Volkswagen family. More

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Angie stepped in at the right time and was able to exceed all of our expectations! She was very communicative, had a deep understanding of the lease & car, and was able to get us an amazing deal! I would rec all of our expectations! She was very communicative, had a deep understanding of the lease & car, and was able to get us an amazing deal! I would recommend her to anyone looking to purchase a car from VW of Downtown Chicago. More

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