Hi.
This was my first experience with Lia Honda. Susan Kelly was the person who took care of my service appointment.
She is a very kind and very helpf
This was my first experience with Lia Honda. Susan Kelly was the person who took care of my service appointment.
She is a very kind and very helpful representative. When I mentioned that my car windows should not be opened she jumped immediately and went to the service person to let him know about it. She was very easy to talk to and to deal with. If I have to bring my old Honda again I will call Susan first. She is a great person and great professional. Thank you, Susan for everything -- Anna C.
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by achetnik
Dec 01, 2022 -
Lia Honda of Kingston responded
Hi, Anna! Thank you for stopping by to share your thoughtful feedback about your visit with Susan. Your safety and satisfaction come first, so whatever we can do to achieve those two goals is our pleasure. We're glad Susan took such excellent care of your Honda and we look forward to making sure your next service appointment is just as reliable.
I know that when I bring my Honda CR-V to Sue Kelly in
the Service Dept, everything will be well. Sue knows cars; she is professional and friendly and whether it's a regular service or otherwise, I leave
the Service Dept, everything will be well. Sue knows cars; she is professional and friendly and whether it's a regular service or otherwise, I leave with a safe and sound vehicle. Mine is not the newest car around, but it sure runs like one! She's the best!
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by HondaFan
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I have to credit my mechanic John who always takes good care of my CR-V.
Dec 01, 2022 -
Lia Honda of Kingston responded
That's awesome, HondaFan! Thank you for letting us know how pleased you have been with the amazing service provided to you and your CR-V by Sue! Your safety and satisfaction are our top priorities, so we're absolutely delighted she has helped you keep your car in such great condition. Let's see how many miles you can get on it! Best wishes for your upcoming travels, until we see you again.
As always, Sue Kelly was knowledgeable and efficient.
She gave me great professional advice. It's a pleasure to work with a friendly representative.
She gave me great professional advice. It's a pleasure to work with a friendly representative.
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by mcbrusca
Nov 07, 2022 -
Lia Honda of Kingston responded
Thank you for your time and kind review! We are pleased to hear that you had such a positive experience with Susan here at Lia Honda of Kingston. We look forward to working with you again in the future.
Sue Kelly is always knowledgeable and helpful - great
dealing with her......
Always asks about the family, too.....T.Dwyer
dealing with her......
Always asks about the family, too.....T.Dwyer
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by jtdwyer66
Nov 01, 2022 -
Lia Honda of Kingston responded
Thank you for sharing positive feedback about Sue and your service visit! We're delighted to hear about your satisfaction with the integrity of Sue's workmanship and she will certainly appreciate your kind words, as well. Please don't hesitate to give us a call whenever we may be of service to you again. We look forward to it. Thanks for choosing Lia Honda!
This was a recall repair, service excellent and Susan
Kelly is efficient and pleasant representative, as always.
Kelly is efficient and pleasant representative, as always.
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by witch
Nov 01, 2022 -
Lia Honda of Kingston responded
Hey, Witch! Thanks so much for your lovely review of Sue! Providing our guests and their vehicles with friendly, thorough automotive care is very important to us, so we're very happy to know Sue consistently delivers that and more. We look forward to making your next visit just as great!
This was a routine visit to your dealership.
Sue Kelly in the Service Dept. is always a pleasure to work with. She was friendly, courteous and professional as usual. The car was ready as promise
Sue Kelly in the Service Dept. is always a pleasure to work with. She was friendly, courteous and professional as usual. The car was ready as promised. Another great service visit. Thank you.
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by btcoletti
Nov 01, 2022 -
Lia Honda of Kingston responded
Thanks for stopping by to let us know how wonderful Sue is! We're glad you had another thorough and pleasant service visit because of Sue. It is our pleasure to keep your vehicles in their best condition and make your service visits timely and convenient. Let us know when we may assist you again. We're here for you!
I am very happy with the service I received at Lia Honda.
My service advisor, Susan Kelly is friendly, professional and knowledgeable. I was able to get an appointment for service in a timely manner and John
My service advisor, Susan Kelly is friendly, professional and knowledgeable. I was able to get an appointment for service in a timely manner and John O'Donnell was able to diagnose and fix the problem without having to replace the part, saving me time and money. I live out of state and was visiting family when my Honda needed service. I am seriously considering making Lia Honda my go-to Honda service dealer and ditching my Honda dealer at home!
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by Betsy
Oct 21, 2022 -
Lia Honda of Kingston responded
Betsy, we would be honored if you made the switch to Lia Honda! We greatly appreciate having had the chance to repair your vehicle and save you some cash. We're delighted that Susan and John provided you with a pleasant and assuring service visit. We hope our paths will cross again but until then, drive safe and take care!
Service in your dealership is sheer pleasure and Sue
Kelly is a big part of it.
Kelly is a big part of it.
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by Gennady and Elena
Oct 18, 2022 -
Lia Honda of Kingston responded
So glad to hear it, Gennady and Elena! Thank you for stopping by to share this positive review of Sue and the service team at Lia Honda. We sincerely appreciate your business and look forward to seeing you and your vehicles again for another 5-star service appointment. As always, feel free to give us a call if there is anything we may do for you in the mean time. Thanks again!
My service advisor, Sue Kelly, is always professional.
She ensures that I know what is happening with my car and why.
The whole service department is well run and friendly.
She ensures that I know what is happening with my car and why.
The whole service department is well run and friendly.
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by Katie Browne-Taylor
Sep 06, 2022 -
Lia Honda of Kingston responded
Katie,
Thank you for taking the time to share your delightful review of Sue and the service team! Sue will be honored to have earned your confidence and praise and we're pleased you found your visit to be such a success. It would be our pleasure to assist you again some day, so please don't hesitate to give us a call. Until then, take care!
Your service adviser Sue Kelly was excellent she is
knowedgeable and personable..She is a great asset to your dealership. All service was preformed correctly and on time.
knowedgeable and personable..She is a great asset to your dealership. All service was preformed correctly and on time.
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by mpantliano
Aug 16, 2022 -
Lia Honda of Kingston responded
We appreciate you taking the time to leave Sue Kelly this 5-star review! We are so glad that she could get your automotive needs efficiently taken care of, and she will be honored to know that you deeply valued her service. Please do not hesitate to give us a call if there is ever anything more that we may help you with!
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