Steven Carroll

I came to Oakes Kia based on multiple recommendations from friends and family who have had great experiences here. Stacy was specifically recommended to me, and she truly lived up to the hype—she was fri from friends and family who have had great experiences here. Stacy was specifically recommended to me, and she truly lived up to the hype—she was friendly, helpful, and made the buying process itself smooth and straightforward. However, I did leave the dealership with a few points of frustration. After signing the purchase agreement, I ended up waiting a significant amount of time before being seen by the financing department, which made the process longer than expected. More importantly, the quality of the detailing was disappointing. I was told the car had been detailed earlier that day and would be detailed again before I left. Before the final walkthrough, I pointed out several areas inside the vehicle that were missed, as well as a missing tire stem valve cap. Stacy acknowledged everything and made notes. Even so, when the car was brought back out, none of those areas appeared to have been addressed, and the missing valve cap was still missing. These aren’t major issues, but the level of attention to detail and customer care I received was not what I anticipated after choosing this dealership based on strong recommendations. Overall, it was a solid experience and I am open to giving my business in the future, but I hope the dealership takes this feedback to improve the final steps of their delivery process. More

by DT Verified Customer Verified Customer

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Excellent customer service! Really enjoyed the buying experience. Would recommend to anyone in need of a vehicle! Really enjoyed the buying experience. Would recommend to anyone in need of a vehicle! More

by jevans0130 Verified Customer Verified Customer

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Had a great buying experience and absolutely love my new Telluride. I’ll be a repeat customer Telluride. I’ll be a repeat customer More

by theodore.ream Verified Customer Verified Customer

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My family had a pleasant and easy experience buying our new Kia Telluride at Oakes Kia. new Kia Telluride at Oakes Kia. More

by wardlauren Verified Customer Verified Customer

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Overall, great experience, everyone was professional and kind! Logan was patient and did a great job finding a car for me. kind! Logan was patient and did a great job finding a car for me. More

by bolesx5 Verified Customer Verified Customer

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Gloria was great. She helped us learn the features in the car. Finance team was also very helpful. Give it a 10 out of 10. She helped us learn the features in the car. Finance team was also very helpful. Give it a 10 out of 10. More

by chaddozier76 Verified Customer Verified Customer

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It was a good experience with Kia And the employees were very nice and helpful . I would like to advise friends and family members to visit them. very nice and helpful . I would like to advise friends and family members to visit them. More

by lucie.badji1 Verified Customer Verified Customer

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Great experience! Walked in just looking, felt I was early in my process, and walked out with a new K4. Lyric and the team made it so easy that I did not need to look Walked in just looking, felt I was early in my process, and walked out with a new K4. Lyric and the team made it so easy that I did not need to look any further. The K4 is everything they said it was: excellent packaging and great gas mileage. Highly recommend both the dealership and the vehicle More

by patmcc13 Verified Customer Verified Customer

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This was the second car we purchased through Oaks Kia. My parents have also purchased a vehicle from there. It was a wonderful experience no pressure. All questions was answered. We are very satisfied wit My parents have also purchased a vehicle from there. It was a wonderful experience no pressure. All questions was answered. We are very satisfied with what we drove away with. They took very good care of us there. More

by barryteresawayne Verified Customer Verified Customer

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The staff does a great job of working with customers to find the right car for them. find the right car for them. More

by C.M. Verified Customer Verified Customer

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