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Steve Wenham
200 Reviews
200 Reviews
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200 Reviews of Steve Wenham
June 13, 2018
Oil cooler hose failure We were very pleased with Toyota’s response to this problem. Steve kept us informed every step of the way. The repair was completed in a timely manne We were very pleased with Toyota’s response to this problem. Steve kept us informed every step of the way. The repair was completed in a timely manner. More
by JDTEWART
Verified Customer
June 12, 2018
Great service experience Everything was done on time and as promised. Steve was welcoming, friendly and delivered my car as promised. the price he quoted me is what I paid, ev Everything was done on time and as promised. Steve was welcoming, friendly and delivered my car as promised. the price he quoted me is what I paid, even though he said the technician said the price should have been higher. More
by TERYAYERS
June 08, 2018
Wonderful 1st Time Experience. Great attention to detail. Top notch customer service. The customer service was timely and friendly. I will definitely continue to do business and spe Great attention to detail. Top notch customer service. The customer service was timely and friendly. I will definitely continue to do business and spend my money there. More
by dcpugh1
June 06, 2018
It was great I was great people and great service but they didn't solve my problem my car battery is never fully charged and they can't give any reasonable informa I was great people and great service but they didn't solve my problem my car battery is never fully charged and they can't give any reasonable information onit More
by NOORANIA22
Other Employees Tagged: Hamid Rasheed, Jim's fuller
May 31, 2018
Purchase of auto My experience buying my car was miserable. Collin is not anyone I would choose to ever deal with again ! Klaus and Lorie were great and I certainly My experience buying my car was miserable. Collin is not anyone I would choose to ever deal with again ! Klaus and Lorie were great and I certainly appreciate Tony taking the time to talk to me. The other sales people were obsessed with trying to squeeze every last penny out of me and changed the amount that they said I owed several times. Collin and I shook hands on a dollar amount but he later changed the dollar amount. The whole experience was a nightmare !! I like and wanted the car so end of story I didn't see people standing in line wanting to buy as 3 yr. old car with 93,000+ miles on it. More
by LYNNGBELL
Other Employees Tagged: Tony Bernasconi , Klaus, Lorie
May 25, 2018
Great service Had a helpful, experienced service manager and that made all the difference. He went the extra mile and was very helpful. Provided great service overa Had a helpful, experienced service manager and that made all the difference. He went the extra mile and was very helpful. Provided great service overall. More
by KACI_ALEXANDER
May 19, 2018
Great Service Service needed for my check engine light which came on. Thankful the service team found an oil leak and the repairs were still under my warranty. I Service needed for my check engine light which came on. Thankful the service team found an oil leak and the repairs were still under my warranty. I have been very happy with all the service at Roseville Toyota! More
by TLWTEACH
May 19, 2018
Very good service and timely Good work very trustworthy. Friendly efficient and timely. U dint have to wait. Car was washed. Service manager was very pleasant and went over all th Good work very trustworthy. Friendly efficient and timely. U dint have to wait. Car was washed. Service manager was very pleasant and went over all the services More
by HEMNINA
May 16, 2018
Worst service department ever. I would not recommend I would rather drive an extra 30 minutes to go to any other Toyota dealership. If I could sell my car and break somewhat even it would be gone immedia I would rather drive an extra 30 minutes to go to any other Toyota dealership. If I could sell my car and break somewhat even it would be gone immediately. The service at this dealership has made me callous and removed all possibilities of ever buying a Toyota again. They should seriously fire every person they have in service, especially the ones that deal with customer service, or at the very least heavily retrain them. Every time they take over an hour to do an oil change or other minor maintenance and then the service writers that are supposed to call you up, are too busy playing games on their phones or texting their friends to care about their jobs. And this was the same kind of “service” we received in numerous visits. I once watched my car get parked and sat and waited to be contacted for it for another 30 minutes before I walked up to the girl, texting on her phone (not on a lunch break either), and asked her if my car was ready to which she replied it will be done when I call you up. 10 minutes later she called me up and said “it just finished”. I wish that I had names of these people so they could be dealt with, but honestly it’s not just one time, one trip, it’s every time and they’ve all been horrible except one nice young man that works in sales. I can not express enough that the service department is terrible, and will never get a recommendation from me. If I could give them 0 stars, I wouldn’t hesitate. This is forcing me to pick an employee, however they are not the ones responsible for this atrocious service but rather the survey won’t let me complete it without selecting it. No one has been a pleasure to interact with from service. More
by Gumbi143
Other Employees Tagged: Chris Martinez, Bekah Huey , Cole Anderson, Darrell Dela Torre, Paul Hernandez, Shane Oneill, Jim Stockman
May 15, 2018
120,000 mile service. Great service as always. Professional staff. Service completed in quoted time. Nice waiting area and convenient shuttle service. Great detail provid Great service as always. Professional staff. Service completed in quoted time. Nice waiting area and convenient shuttle service. Great detail provided on tune up elements. More
by kmharse
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