Steve Tracy
Steve Tracy at Niello Audi
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Steve Tracy

Internet sales manager Elk Grove Bmw

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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4.6
25 Reviews

Born and raised in the Midwest. United States military brought me to California. I met my lovely wife, Kathi, and have two phenomenal kids. In my over 30 years I’ve really only worked for three dealerships dedicating myself to customer service and my family. I enjoy golfing and my family, and exercise

Dealership Experience

4 yrs, 3 mos

Industry Experience

34 yrs, 6 mos

Specialties & Trainings

And finding positive and creative solutions for all client situations in reference to car needs

Treating people right?

View more specialties & trainings
4.6

25 Reviews

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25 Reviews of Steve Tracy

July 16, 2024

Dealership Rating
Employee Rating

We have been going there for years. Communication and overall service is great. Very satisfied! More

by CHELSEA.TRACY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cain Carter, Omead Anwar

Jul 16, 2024

Niello Audi responded

Thanks for sharing your thoughts about your experience with Niello Audi. We appreciate your business, Tracy, and hope to see you again soon! Scott Bunker Service Manager sbunker@niello.com (916) 283-7206

July 13, 2024

Dealership Rating
Employee Rating

Great service and options for new vehicles. Very responsive to questions and concerns. Could have gone without the Key Locater included with purchase, but was ‘mandatory’ More

by Triscuit247
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dain Bryant

Jul 13, 2024

Niello Audi responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Aaron Thetford General Manager athetford@niello.com

July 05, 2024

Dealership Rating
Employee Rating

The sales person only quoted MSRP while showing different cars, but when it came to negotiation time, all cars were priced well over MSRP. Additionally, there was the relentless pushing of warranties and add More

by TINAMURRAY320
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Dianne Ponce, Dain Bryant

Jul 08, 2024

Niello Audi responded

We're sorry to hear about your experience, Tina, and we'd love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Aaron Thetford General Manager athetford@niello.com

June 25, 2024

Dealership Rating
Employee Rating

After 16 years I was ready to replace my old Audi. I found my experience to be customer friendly. Christian, Steve and I believe Alex worked with me to get me into the car I wanted in a way I could a More

by PJOHNSTON8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James French, Christian Ibanez

Jun 25, 2024

Niello Audi responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Niello Audi are glad to have you as a customer. Aaron Thetford General Manager athetford@niello.com

June 16, 2024

Dealership Rating
Employee Rating

Diane was a great communicator and listened to what I needed. My trade in was priced fairly. The Audi GT is wonderful. More

by TIMMAYSD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dianne Ponce

Jun 17, 2024

Niello Audi responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Aaron Thetford General Manager athetford@niello.com

June 01, 2024

Dealership Rating
Employee Rating

Everyone at Neilo Audi was nice and professional. A smooth experience and I felt very comfortable. More

by AZTEKSTYLES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christian Ibanez

Jun 02, 2024

Niello Audi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Aaron Thetford General Manager athetford@niello.com

May 22, 2024

Dealership Rating
Employee Rating

Great service and great range of product offerings. Audi does a great job of providing value. More

by BLACKCLOVER-Dr. Douglas Gaffney Jr.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 29, 2024

Niello Audi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Aaron Thetford General Manager athetford@niello.com

May 15, 2024

Dealership Rating
Employee Rating

Dianne was fine. Slightly hard to get a hold of and a response from, but otherwise friendly. Steve Tracy was pushy and disregarded my concerns and was like the “used More

by TDUCUMMON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Dianne Ponce, Cain Carter

May 18, 2024

Niello Audi responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Aaron Thetford General Manager athetford@niello.com

May 15, 2024

Dealership Rating
Employee Rating

Cain Carter is great, Very easy to do business with. Able to put you into the Audi you need to drive. More

by RXNINJA04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cain Carter, Omead Anwar

May 15, 2024

Niello Audi responded

Thanks for sharing about your experience with Cain here at Niello Audi. We appreciate your business and hope to see you again soon! Aaron Thetford General Manager athetford@niello.com

May 09, 2024

Dealership Rating
Employee Rating

Great service she was very helpful ,friendly and made me feel at home.I feel very at home with this company and would strongly recommend More

by J.DANA2022
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 10, 2024

Niello Audi responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Audi! Aaron Thetford General Manager athetford@niello.com

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