Stephen Kenna

Chevrolet of Everett responded

Thank you for sticking with us for the past four years - that really means a lot. I'm glad Dan and Stephen helped make your visit fast and friendly, and that having all your truck's service records in one place keeps things simple. We appreciate you trusting us to keep your truck taken care of every time you come in.

Chevrolet of Everett responded

We love the enthusiasm - thank you for that. I'm especially glad Dan Flora and Stephen Kenna delivered the kind of communication and price transparency that stood out to you. When everything from workmanship to service time feels on point, that's exactly the experience we're aiming for. We appreciate you being here and trusting us with your service.

Chevrolet of Everett responded

I'm really sorry you've felt overlooked when you come in - that's not okay, and I hate that it's been your experience more than once. Not getting paperwork, having your oil life light left on, and not having the recall clearly explained (especially after requesting a call) is on us. You should never leave here questioning whether the work was done. We're going to look into this with Stephen and the team right away and make sure you get clear answers and the follow-up you've been waiting for.

Chevrolet of Everett responded

Thank you - that means a lot. I'm glad our service writers took good care of you and that the honest pricing and ride-home offer stood out. We want it to feel easy and straightforward every step of the way. We appreciate you trusting our whole team with your service and look forward to seeing you next time.

Chevrolet of Everett responded

I'm glad we could get you set up with a rental quickly and have your truck turned around in just a few hours - that's exactly how a first visit should feel. I'll make sure Dan and Stephen hear you appreciated how easy everything was. Thanks for trusting us with your truck and giving us the chance to earn that recommendation.

Chevrolet of Everett responded

Thank you so much for sharing this - it means a lot. Hearing that Hector and Milo made you feel at home while helping you find the perfect vehicle for your family is exactly the kind of experience we want every guest to have. I'm glad Stephen and Makala helped make the rest of the process smooth too. We're grateful you trusted us with such an important decision, and we hope your family is loving the new ride.

Chevrolet of Everett responded

I can hear how upset you are, especially over the $3,600 tied to what you feel is a known defect. That's a tough situation, and I understand why you'd be angry. If this concern is rooted in a manufacturer issue, though, we hope you'll consider that the dealership doesn't control those design decisions or coverage policies. That said, we're still here to talk it through and help however we can your experience matters to us.

Chevrolet of Everett responded

I can hear how upset you are, especially over the $3,600 tied to what you feel is a known defect. That's a tough situation, and I understand why you'd be angry. If this concern is rooted in a manufacturer issue, though, we hope you'll consider that the dealership doesn't control those design decisions or coverage policies. That said, we're still here to talk it through and help however we can your experience matters to us.

Chevrolet of Everett responded

I can understand being upset with the manufacturer - a $3,600 repair for a factory defect is incredibly frustrating. But Randall, Brian, Dan, and Stephen don't build the vehicles, and it's tough to see the dealership take the hit with a 1/5 review when the issue started at the factory level. If there's something specific about your service visit - the pricing, timing, or communication - that we could've handled better on our end, we'd genuinely like to talk through it and make it right where we can.

Chevrolet of Everett responded

I can hear how upset you are, especially if you feel like you paid for something that shouldn't have happened in the first place. You mentioned service communication was a 5/5, so I appreciate you recognizing the effort Ward, Randall, Brian, Dan, Stephen, and Dallas made to keep you informed - even if everything else fell short in your eyes. If there's something specific about the pricing or workmanship that felt dishonest to you, that's something we need to look at closely. We're here to have a real conversation about it and make sure you're treated fairly.