Dan Flora

Chevrolet of Everett responded

Thank you for taking the time to share this feedback. I'm sorry we missed the mark, especially when it came to understanding what you were trying to accomplish and clearly explaining your options. Hearing that you worked with Dan Flora and still left feeling unheard is disappointing, and it's not the experience we want anyone to have. We appreciate you bringing this to our attention and will use it as an opportunity to do better by listening more carefully and communicating more clearly with our customers.

Chevrolet of Everett responded

Thank you for taking the time to share this. Hearing that the team made you feel welcomed and taken care of from scheduling all the way through pickup means a lot to us. We appreciate you recognizing Dan, Stephen, and the entire service team for creating a smooth and inviting experience.

Chevrolet of Everett responded

Thank you for the kind words and for trusting us with your service visit. I'm glad Dan Flora kept you informed throughout the process and made sure everything was communicated clearly without any pressure. That's exactly the kind of experience we want every customer to have, and we appreciate you taking the time to recognize it.

Chevrolet of Everett responded

Thank you for the feedback and for choosing us for your service visit. I'm glad to hear you had a good experience with Dan Flora and the team, and I also appreciate you pointing out the need for better follow-up around appointments. That's something we can absolutely improve on, and feedback like yours helps us deliver a more thoughtful experience from start to finish.

Chevrolet of Everett responded

Thank you for the great feedback. Hearing that you found our team friendly and affordable means a lot, especially because we know that combination can be tough to come by. We appreciate you recognizing Dan Flora, Stephen Kenna, and the team, and we're grateful for the recommendation.

Chevrolet of Everett responded

Thank you for continuing to trust us with your vehicle. It means a lot to hear that Dan Flora, Stephen Kenna, and the team have consistently treated you with kindness, professionalism, and respect every time you've visited. We want every customer to feel valued and confident in the care their vehicle receives, and we truly appreciate you taking the time to share your experience.

Chevrolet of Everett responded

Thank you for the great feedback and for recognizing Dan Flora and the service team. I'm glad everything was handled the way it should've been and that your visit went smoothly from start to finish. We appreciate you trusting us with your vehicle and taking the time to share your experience.

Chevrolet of Everett responded

I'm sorry we left DEF down the side of your truck and around the fuel area after service. Even if the rest of the visit went well, that cleanup should have been handled much better before the truck was returned to you. We'll address this with Dan, Stephen, and the service team so the final inspection reflects the Better Experience you should expect from us.

Chevrolet of Everett responded

Thank you for the great feedback. Dan will appreciate hearing that his updates on parts, start time, and completion made the visit feel smooth and on point. Keeping you in the loop is a big part of how we try to deliver a Better Experience every time.

Chevrolet of Everett responded

Thank you for the thoughtful 5-star review. I'm glad Dan Flora, Stephen Kenna, and the service team were clear with you about the timing when you arrived 90 minutes early, then still managed to get your repair finished ahead of expectations. That kind of honest communication and respect for everyone's schedule is exactly the better experience we want you to feel here.