Stephen Harvell | Page 52

The service rep Mr. Calvin Affleck was outstanding. Not only did he make sure that my suburban was serviced in the allotted time, he also ensured that I received a milit Calvin Affleck was outstanding. Not only did he make sure that my suburban was serviced in the allotted time, he also ensured that I received a military discount and thanked me for my service. He was very professional, and polite, communicated effectively, and was courteous throughout the service process. I always tell my neighbors about the great service, transparency, and integrity received by the service team (Stephen & Calvin). I’m always greeted with a genuine warm welcome and a friendly smile from Stephen and Calvin the second I pull into the service Bay. This is why I drive from Suffolk to Chesapeake past other service departments to Southern. The customer service is unmatched. More

by Melvin Kearney Verified Customer Verified Customer

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I can only believe that the "free inspections for life" and "multi-point inspection" are vehicles for which to generate additional revenue for the dealership. I did not buy my vehicle here, but thought I w and "multi-point inspection" are vehicles for which to generate additional revenue for the dealership. I did not buy my vehicle here, but thought I would try the new guy on this side of the water. I shared this thought with a friend, also a Southern Automotive Group customer via vehicle purchase several years ago and, ironically, he, too, had his truck fail state inspection for an issue that another shop passed without question. Mine failed for a supposed faulty door electronic switch malfunction. Yet, the inspector was gone for the day when I arrived, I suppose, but the service writer, who was very polite and friendly, and another employee in the service bay each confirmed that it worked for them, just as I, too, confirmed in front of them that it worked. So, what am I to think. Also, I suspect other issues noted on the "free" safety inspection were merely intended to generate revenue. I immediately took the vehicle to another shop, with rejection sticker attached, yet here it passed with no problems and, further, the owner of the shop reviewed the other "concerns" noted by the mechanic and reported that he saw no problem with any item. I appreciated his honesty and will return to have these "early to need" service concerns addressed. So, Southern has lost my business, just as I was going to buy my wife a new vehicle, more than likely a SUV, as a surprise retirement present. So, I suppose I should thank the Service Dept for making me aware, early, of Southern Hospitality. More

by No longer customer Verified Customer Verified Customer

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Always enjoy the service received from Southern Chevrolet, They are friendly when I drop my vehicle off for service and are informative, knowledgeable and respectful when I pick it up. Highly rec Chevrolet, They are friendly when I drop my vehicle off for service and are informative, knowledgeable and respectful when I pick it up. Highly recommend them for your needs. More

by jeanbwest Verified Customer Verified Customer

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Very prompt service and customer friendly and always interacting with the customer with guidance and advice interacting with the customer with guidance and advice More

by frederic.h.stillwagen Verified Customer Verified Customer

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They were timely and polite. I have taken my card to them for 12 years I have taken my card to them for 12 years More

by RONNIE.LAUMANN Verified Customer Verified Customer

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Excellent service, fast and quick. Hospitality was excellent with great communication. I would recommend all Chevy owners to attend this dealership for great service Hospitality was excellent with great communication. I would recommend all Chevy owners to attend this dealership for great service More

by ALVIN.CASPER Verified Customer Verified Customer

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The dealership met all my requirements and needs, and they did it in a timely fashion. All the workers were very friendly and professional. they did it in a timely fashion. All the workers were very friendly and professional. More

by michaelspry45 Verified Customer Verified Customer

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They constantly drop the ball and don’t get things done right or forget things causing clients to have to make multiple trips! They are poor at getting jobs done right I will no longer go to this place! right or forget things causing clients to have to make multiple trips! They are poor at getting jobs done right I will no longer go to this place! More

by ZACHARIAS.JASON Verified Customer Verified Customer

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Service was great, my maintenance was done in a timely fashion and I was well informed on all things with my vehicle fashion and I was well informed on all things with my vehicle More

by JHAMILTON38 Verified Customer Verified Customer

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Booking a service appointment was easy on line . Express check in and check out made this service easy. Quality service and friendly staff . Express check in and check out made this service easy. Quality service and friendly staff . More

by Mike M. Verified Customer Verified Customer

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