Stephen Harvell
Stephen Harvell at Southern Chevrolet

Stephen Harvell | Page 51

Express Lane Advisor

Southern Chevrolet

3412 Western Branch Blvd
Chesapeake, VA 23321

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4.7
591 Reviews

Languages Spoken

English English

4.7

591 Reviews

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591 Reviews of Stephen Harvell

January 19, 2024

Dealership Rating
Employee Rating

Didn't have an appointment Stephen the service advisor worked it in for service and was very knowledgeable and courteous More

by TMMILHOAN
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Recommend Dealer
Yes

January 18, 2024

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Excellent service, polite staff. Performed job in a very satisfactory manner and in the time as promised. More

by DPETERKIN3
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Recommend Dealer
Yes

January 18, 2024

Dealership Rating
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The people were professional but offered a lot of unnecessary add ups. Fourteen fifteen sixteen More

by NOELSTK63
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Recommend Dealer
Yes

January 18, 2024

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Very professional they make sure that I understand what I need to have for my car went over detail with me More

by darlene71963
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Recommend Dealer
Yes

January 18, 2024

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It's been a month and a half since I dropped off my car. I got a call to bring my Chevrolet Spark in for a recall since this is where I bought it. It On the first day after a 2 hour wait, I was told the pa More

by Gabe
Service Price Transparency
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Recommend Dealer
No
Jan 18, 2024

Southern Chevrolet responded

Thank you for bringing this to our attention, Gabe. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

Feb 02, 2024

Gabe responded

On Thursday January 31 I get a phone call stating that there is still no update on when the part will arrive and that I need to bring in the loaner vehicle because a new agreement has to be signed. I explain that I live 45 minutes away, work 2 jobs, and the earliest I would be able to come in will be Saturday. February 1st received 2 more calls stating that the loaner vehicle has to be brought in, again explained that which such a short notice I cannot bring it in until Saturday. They state that I must bring the vehicle before noon the next day or since the vehicle is equipped with Lo-jack it would be turned off. Today is February 2nd, I took time off from work this morning to take the loaner in for an agreement renewal. I was told the part was out for delivery. I was taken to my car since I said I wanted to make sure it starts. It did not start. The loaner agreement was renewed, and I left since I cannot afford to wait around. It is now 3:40 PM and have not heard back. From what I understand the Southern Group is a big company with many car dealers. For such a big company to keep my vehicle for such a long it is unacceptable for such a small repair. If this review was indeed sent to a General Manager, then I at least expect. an alternative solution. I want my vehicle back in running condition.

Feb 03, 2024

Gabe responded

Repairs were completed and I picked up my car on 2/3/24.

January 18, 2024

Dealership Rating
Employee Rating

Scott Robertson is very helpful and gave us discounts whenever he could. He is very patient and answers any question I have. More

by EM74549
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Recommend Dealer
Yes

Other Employees Tagged: Scott Robertson Service Department

January 18, 2024

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LOVE BRINGING MY H2 HUMMER THERE FOR OIL AND FILTER CHANGE TO SEE ALL THE GREAT PEOPLE WHO TAKE CARE OF (BETRICE) MY HUMMER. THANK YOU More

by MISSVOODO
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Recommend Dealer
Yes

January 18, 2024

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Worked me in for my oil change and tire rotation, was not at all pushy. More

by DAWNCOFFMAN56
Service Price Transparency
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Recommend Dealer
Yes
Jan 18, 2024

Southern Chevrolet responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 17, 2024

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Employee Rating

Had appointment for a State Inspection. I was in and out in no time. Estimate was an hour but I was out in 40 minutes. More

by reried65
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Recommend Dealer
Yes
Jan 18, 2024

Southern Chevrolet responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

January 17, 2024

Dealership Rating
Employee Rating

This is the best car dealership I ever been to when it comes to customer service. More

by EDWARD.MILLARD1
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Charles LeMaire

Jan 18, 2024

Southern Chevrolet responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

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