Shianne Gardner

I have had multiple experiences with Walt Massey due to the many issues I've had with my 2024 Chevy Traverse. Even though it was extremely disappointing, the the many issues I've had with my 2024 Chevy Traverse. Even though it was extremely disappointing, the More

by newbarb4665 Verified Customer Verified Customer

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Bring vehicles back to customers in the check in area when it’s raining! It’s good customer service and now one gets drenched by the rain! Just a suggestion. Otherwise good job! when it’s raining! It’s good customer service and now one gets drenched by the rain! Just a suggestion. Otherwise good job! More

by kal107 Verified Customer Verified Customer

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Ms Gardner was somewhat friendly, didn't speak loud enough and didn't seem to be confident in executing her job. As for dealership, everything seems to be ok, don't know yet how confident I am in the t enough and didn't seem to be confident in executing her job. As for dealership, everything seems to be ok, don't know yet how confident I am in the technicians, I suppose that will come in time, I plan to keep coming there as it is so convenient and so far I don't have any issues with anything I have had done More

by Tesmith928 Verified Customer Verified Customer

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This guy was phenomenal to work with! He was genuine and made the experience better than I ever thought it could be! I am very satisfied with my purchase and the staff! He was genuine and made the experience better than I ever thought it could be! I am very satisfied with my purchase and the staff! More

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Fast and easy. I appreciate everything ! Very easy to deal with. Keep me updated all throughout the process. !! I appreciate everything ! Very easy to deal with. Keep me updated all throughout the process. !! More

by Jsutton Verified Customer Verified Customer

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The dealership has been good. I just have a difficult time with my emails and account information. I just have a difficult time with my emails and account information. More

by Istrefamily Verified Customer Verified Customer

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I was disappointed with my recent service experience. What should have been a simple tire repair ended up taking 2½ days to complete, largely due to a lack of communication. Throughout the process, there What should have been a simple tire repair ended up taking 2½ days to complete, largely due to a lack of communication. Throughout the process, there seemed to be confusion about the status and location of my vehicle. At one point, the service department believed I had my car when it had actually been at the dealership the entire time. Later, I received a call saying my vehicle was ready for pickup, only to arrive and find that it was not actually ready. The poor communication and lack of coordination were frustrating and caused unnecessary inconvenience. This experience has left a bad impression, and we will likely consider other Chevy dealerships for future service needs. I do want to recognize Patricia, the Service Manager, for being kind, professional, and helpful throughout the situation. She made a positive impact despite the issues I encountered. With better communication and internal coordination, the overall customer experience could be greatly improved. More

by elissamae99 Verified Customer Verified Customer

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Went as expected. No issues. The oil change went as I expected it to. I had no issues. No issues. The oil change went as I expected it to. I had no issues. More

by Candiscookies Verified Customer Verified Customer

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A great place to get your Vehicle service or purchase a new vehicle at Walt Massey in Hattiesburg new vehicle at Walt Massey in Hattiesburg More

by judycbrown2 Verified Customer Verified Customer

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Everything went very smooth and Shianne is always great! Everything went very smooth and Shianne is always great! Service didn't take long at all. Everything went very smooth and Shianne is always great! Service didn't take long at all. More

by Jenjenmorgan2011 Verified Customer Verified Customer

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