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Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
579 Reviews
4.9

579 Reviews

Write a Review

580 Reviews of Shelly Jackowski

April 28, 2026

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Great dealership, with people who care. I love Shelly, she's amazing, no nonsense, and always looking out for her clients. More

by monapandey
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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April 23, 2026

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Shelly is amazing, very profesional and excellent service, we appreciate your quality service, thank you More

by caflores31
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Yes
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Apr 24, 2026

Norm Reeves Toyota Dallas responded

Thank you for praising Shelly’s professionalism and the service on your Toyota. We’re delighted our team delivered the quality service you expected. We look forward to welcoming you back. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

April 23, 2026

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Everyone we worked with was great! !! Very easy, straight forward purchase. Service advisor Shelly J was awesome. More

by CREINDOLLAR
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Yes
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Apr 23, 2026

Norm Reeves Toyota Dallas responded

It’s wonderful to hear the team made your Toyota RAV4 experience straightforward. Service advisor Shelly provided exceptional support throughout your visit. Thank you for sharing your feedback, and we hope to assist you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 28, 2026

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Local, clean, friendly, knowledgeable and Shelly was fantastic. She is a wonderful addition to this dealership. More

by DVJ908
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Yes
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Mar 29, 2026

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Shelly here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 22, 2026

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Great service from the front door to the back of the house, you get that sense as soon as you walk in and Shelley welcomes you and makes you the most important person in the moment, that’s the reason I More

by ChalilloLXIII
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Yes
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Mar 22, 2026

Norm Reeves Toyota Dallas responded

Thank you for noting Shelly’s warm welcome and for entrusting us with your Toyota Tundra Hybrid. It’s great to know you feel like a priority as soon as you step in. We look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 20, 2026

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Very professional and courteous. . This dealership is the best! I have been coming here for many years and even though the ownership has changed the quality remains the same.. More

by LEEMVOLLMER
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Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

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Mar 21, 2026

Norm Reeves Toyota Dallas responded

Thank you for trusting us with your Camry Hybrid service over the years. We’re glad the professionalism and courtesy you’ve experienced stayed consistent even after ownership changed. We appreciate your loyalty and look forward to serving you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 20, 2026

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She was very nice and fast like always. Very nice and friendly , fast She i respectfully to all her customers More

by NatashaDavis
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Mar 20, 2026

Norm Reeves Toyota Dallas responded

Thank you for the five-star rating. We’re glad Shelly provided fast and respectful service for your Toyota Corolla. We look forward to assisting you on your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 14, 2026

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Shelly provided great service! In and out very fast. Very attentive and kept me in the loop about what was going on with my vehicle. More

by olga_puente
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Pena, Harveen Toor

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Mar 18, 2026

Norm Reeves Toyota Dallas responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 12, 2026

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Shelly. is the best amd always goes above and beyond to make sure everything goes smoothly More

by katieoffutt10
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Yes
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Mar 12, 2026

Norm Reeves Toyota Dallas responded

We’re delighted to hear Shelly provided attentive support and made your Toyota Highlander service run smoothly. Thank you for trusting our team with your vehicle and we look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 11, 2026

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Shelly was so awesome! So friendly and went the extra mile. You guys need to clone Shelly! I will definitely be back to see Shelly on my next visit! More

by stephenjmanuel
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Recommend Dealer
Yes
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Mar 11, 2026

Norm Reeves Toyota Dallas responded

It’s wonderful to hear that Shelly’s friendly approach and extra effort made your Toyota Tacoma service stand out. Thank you for trusting us with your Tacoma. We look forward to welcoming you back soon to see Shelly again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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