Shelly Jackowski

👍🏾I’ve been going to the dealership for six years and I love it. I love Shelly and service and I love Jamar and Dealership. He took the time to sell me a good car for my daughter and Shelly in service alwa love it. I love Shelly and service and I love Jamar and Dealership. He took the time to sell me a good car for my daughter and Shelly in service always give me good service can’t say enough ✌🏾 More

by TYLERYTYLER Verified Customer Verified Customer

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I cannot say enough great things about Shelly Jackowski. She is a JEWEL in your dealership and the ONLY reason that we continue to do business with Norm Reeves Toyota. Please give Shelly a BONUS!! She is a JEWEL in your dealership and the ONLY reason that we continue to do business with Norm Reeves Toyota. Please give Shelly a BONUS!! More

by Stars Fan Verified Customer Verified Customer

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Shelly always meets you with a cordial greeting. She keeps you informed about your service status and is a pleasure to work with. She keeps you informed about your service status and is a pleasure to work with. More

by haliman Verified Customer Verified Customer

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The customer service I received from Shelly was best I gave ever experienced. Her knowledge and professionalism was outstanding. gave ever experienced. Her knowledge and professionalism was outstanding. More

by TAYLOR_V1 Verified Customer Verified Customer

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I’ve been coming here since I moved to Dallas in 2020. I’ve always scheduled an appointment and had no issues. Everyone’s been friendly and I’ve had no complaints until my recent visit this past Saturday. I’ve always scheduled an appointment and had no issues. Everyone’s been friendly and I’ve had no complaints until my recent visit this past Saturday. I came in for my scheduled 10am appointment and was told it would be a few hours. I asked “even with an appointment?” He responded yes. I was coming in for a tire rotation and a screw in one of my tires. I am a VERY patient person. I sat in the lobby and waited for a phone call or my name to be called, which they’ve done every time I’ve been there for the last 5 years. I got a text message with a video of my car saying what was work was done at 11:27am. I sat and watched people who came in well after me, get into their vehicles and leave. Again, I’m a very patient person and know everyone is hard at work and they would let me know once my car is ready. No point in asking. It wasn’t until 2:40Pm, 4 and a half hours after my scheduled appointment that I finally grew impatient. I finally asked “can I get an eta on my car?” To which he responded “I’ve tried calling you multiple times.” I showed him my call log and told him I received not a single call. He then realized he was calling the wrong number. There’s only one number associated to the account. He had the wrong area code. While I understand accidents happen, why didn’t he simply go into the waiting lobby 10 feet from his desk and call out my name? Other employees did it that day so why not him? My car had been ready for pick up since noon. I didn’t get it until past 3:40pm. I sat in that lobby for almost 4 hours longer than ai needed to. Should I have asked sooner? Yes, but he should have done more than calling the incorrect number. More

by gonzalezd0113 Verified Customer Verified Customer

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Always friendly service Honest too And trustworthy Would recommend them And I am a loyal customer Would recommend them And I am a loyal customer More

by jnatanson Verified Customer Verified Customer

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Shelley is a fantastic service rep! She is honest and trustworthy. I’ll always come back to see her at your facility! She is honest and trustworthy. I’ll always come back to see her at your facility! More

by dotschuld Verified Customer Verified Customer

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The friendliness and customer service is guaranteed at this location. I would recommend to anyone. this location. I would recommend to anyone. More

by ksgrl42 Verified Customer Verified Customer

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Best service always help me out. I’m so happy for service specially for service advisor. She’s the best. I’m so happy thank you so much. I’d love to come and I recommend this place t I’m so happy for service specially for service advisor. She’s the best. I’m so happy thank you so much. I’d love to come and I recommend this place to others. Thank you. More

by swiftrentacar Verified Customer Verified Customer

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Shelly is the best! Fifteen word minimum. Fifteen word minimum. Fifteen word minimum. Fifteen word minimum. Fifteen word minimum. Fifteen word minimum. Fifteen word minimum. Fifteen word minimum. More

by aguileradavid Verified Customer Verified Customer

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