Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas

Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
577 Reviews
4.9

577 Reviews

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577 Reviews of Shelly Jackowski

March 28, 2026

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Employee Rating

Local, clean, friendly, knowledgeable and Shelly was fantastic. She is a wonderful addition to this dealership. More

by DVJ908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 29, 2026

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Shelly here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 22, 2026

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Great service from the front door to the back of the house, you get that sense as soon as you walk in and Shelley welcomes you and makes you the most important person in the moment, that’s the reason I More

by ChalilloLXIII
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Mar 22, 2026

Norm Reeves Toyota Dallas responded

Thank you for noting Shelly’s warm welcome and for entrusting us with your Toyota Tundra Hybrid. It’s great to know you feel like a priority as soon as you step in. We look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 20, 2026

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Very professional and courteous. . This dealership is the best! I have been coming here for many years and even though the ownership has changed the quality remains the same.. More

by LEEMVOLLMER
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

Mar 21, 2026

Norm Reeves Toyota Dallas responded

Thank you for trusting us with your Camry Hybrid service over the years. We’re glad the professionalism and courtesy you’ve experienced stayed consistent even after ownership changed. We appreciate your loyalty and look forward to serving you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 20, 2026

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Employee Rating

She was very nice and fast like always. Very nice and friendly , fast She i respectfully to all her customers More

by NatashaDavis
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Mar 20, 2026

Norm Reeves Toyota Dallas responded

Thank you for the five-star rating. We’re glad Shelly provided fast and respectful service for your Toyota Corolla. We look forward to assisting you on your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 14, 2026

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Shelly provided great service! In and out very fast. Very attentive and kept me in the loop about what was going on with my vehicle. More

by olga_puente
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Pena, Harveen Toor

Mar 18, 2026

Norm Reeves Toyota Dallas responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 12, 2026

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Employee Rating

Shelly. is the best amd always goes above and beyond to make sure everything goes smoothly More

by katieoffutt10
Service Price Transparency
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Recommend Dealer
Yes
Mar 12, 2026

Norm Reeves Toyota Dallas responded

We’re delighted to hear Shelly provided attentive support and made your Toyota Highlander service run smoothly. Thank you for trusting our team with your vehicle and we look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 11, 2026

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Employee Rating

Shelly was so awesome! So friendly and went the extra mile. You guys need to clone Shelly! I will definitely be back to see Shelly on my next visit! More

by stephenjmanuel
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 11, 2026

Norm Reeves Toyota Dallas responded

It’s wonderful to hear that Shelly’s friendly approach and extra effort made your Toyota Tacoma service stand out. Thank you for trusting us with your Tacoma. We look forward to welcoming you back soon to see Shelly again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 08, 2026

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Employee Rating

Shelly is always helpful. I needed to get my service done this time and drive out of state for a family emergency. She went above and beyond to be sure my car would be safe fo More

by A Bryant
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Mar 08, 2026

Norm Reeves Toyota Dallas responded

We appreciate you highlighting how Shelly went the extra mile to prepare your RAV4 for an out-of-state trip. We’re glad she arranged the new tires and ensured your vehicle’s safety for the long drive. Wishing you safe travels and looking forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 08, 2026

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Employee Rating

The shuttle service is horrible. I sat in the dealership for 1 1/2 hours only to discover the driver had been sent to my home thinking he was to take me to the dealership. My servic More

by G. Stone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 11, 2026

Norm Reeves Toyota Dallas responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

Mar 11, 2026

Norm Reeves Toyota Dallas responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 07, 2026

Dealership Rating
Employee Rating

Good customer service with Shelly, will come back again, will recommend others the same thing. More

by vthomas0220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 07, 2026

Norm Reeves Toyota Dallas responded

Thank you for noting Shelly’s excellent customer service. We appreciate your recommendation and look forward to welcoming you back. Please reach out for any future Toyota service. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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