Shelly Jackowski
Shelly Jackowski at Norm Reeves Toyota Dallas
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Shelly Jackowski

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.9
399 Reviews
4.9

399 Reviews

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399 Reviews of Shelly Jackowski

April 16, 2025

Dealership Rating
Employee Rating

Shelly is always a great resource and is a true professional. Always a pleasure to work with More

by tstaats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2025

Norm Reeves Toyota Dallas responded

Thank you for the five-star rating! The team looks forward to working with you again! – Norm Reeves Toyota Dallas

April 16, 2025

Dealership Rating
Employee Rating

I’ve been using Shelly as my service advisor for 22 years, through three vehicles and she is fabulous. on this last visit I was speaking to other people who agree. When she went to Rockwall, I followe More

by scdallas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Henderson

Apr 17, 2025

Norm Reeves Toyota Dallas responded

scdallas, it's wonderful to hear about your long-standing relationship with Shelly at Norm Reeves Toyota Dallas! We're glad she's been able to provide such consistent and excellent service over the years. Thank you for sharing your experience!

April 14, 2025

Dealership Rating
Employee Rating

Shelly is always great. She takes time To explain the details of the service before it begins. If there are any changes, she lets me know. She is the reason I use this deal More

by tef66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 15, 2025

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience! We're thrilled to hear that Shelly consistently provides detailed and transparent service. We appreciate your loyalty and look forward to serving you again in the future. If there's anything else we can assist with, feel free to reach out. LaTris Price - Customer Relations Manager - latris.price@normreeves.com

April 11, 2025

Dealership Rating
Employee Rating

Shelly is a top notch service employee. She always does exactly what was promised and gets it done quickly. More

by dmd0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 14, 2025

Norm Reeves Toyota Dallas responded

We're delighted to hear that Shelly consistently delivers on her promises and provides quick service at Norm Reeves Toyota Dallas. Thank you for sharing your positive experience with us!

April 10, 2025

Dealership Rating
Employee Rating

The wait times for service has got worse everytime I come in. I was there for almost 4.5 hours and my service should have taken 1.5 hours. You need more loaner cars. If this continues I will have to find ano More

by Chris Barnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 11, 2025

Norm Reeves Toyota Dallas responded

Chris, we're sorry to hear about the extended wait times you've experienced. We understand your time is important and are working to improve our efficiency, and would hate to lose you as a customer. Please feel free to reach out if you'd like to discuss this further or have any other concerns. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

April 09, 2025

Dealership Rating
Employee Rating

The place is always clean. It has excellent service and very nice and attentive employees, More

by Toyota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2025

Norm Reeves Toyota Dallas responded

Thank you for being a Norm Reeves Toyota Dallas customer! We're grateful for positive feedback and look forward to seeing you at your next visit!

April 09, 2025

Dealership Rating
Employee Rating

Bought my RAV from this place twelve years ago and have had it serviced here every time. I love Shelly, and judging by the crowd around her Monday morning, everyone else loves her, too. More

by mewatley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2025

Norm Reeves Toyota Dallas responded

It's fantastic to hear that Shelly and the team at Norm Reeves Toyota Dallas have been taking great care of you and your RAV for so many years. We appreciate your loyalty!

April 08, 2025

Dealership Rating
Employee Rating

I was surprised to learn that the dealership had been bought by a new company. My last two cars were purchased from Cowboy Toyota and I’ve always been very pleased with the service received and especiall More

by BYOUNGC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2025

Norm Reeves Toyota Dallas responded

Thank you for the wonderful review! We're happy to hear Shelley always provides you with such fantastic service and we'll be sure to share these kind comments with her. We appreciate your support and look forward to seeing you next time here at Norm Reeves Toyota Dallas!

March 30, 2025

Dealership Rating
Employee Rating

Shelly is an asset! She always has my best interest at hand. She goes above the call of duty More

by Lino Gonzales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 31, 2025

Norm Reeves Toyota Dallas responded

Shelley & the team appreciate your kind review, Lino! Would you consider changing the rating to reflect your positive feedback? Thank you in advance!

March 26, 2025

Dealership Rating
Employee Rating

I love it because they are very helpful & explain what is going on in the vehicle. He showed me beautiful beautiful vehicles. The main thing is all of them was very nice & cared about you. More

by cdemgreen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Luis Santos, Scott Smith

Mar 27, 2025

Norm Reeves Toyota Dallas responded

We're delighted to hear that you had such a positive experience with our team at Norm Reeves Toyota Dallas! It's great to know that the service was helpful and informative, and we appreciate your kind words about our staff. Thank you for choosing us!

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