Shaun Scriven
Shaun Scriven at Volkswagen of Downtown Chicago
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Shaun Scriven

KBB Sr Acquisition Specialist

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.5
53 Reviews

Dealership Experience

4 yrs

Industry Experience

5 yrs, 8 mos

Languages Spoken

English English

4.5

53 Reviews

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53 Reviews of Shaun Scriven

March 16, 2025

Dealership Rating
Employee Rating

Always professional and timely service from both sales and service. Great communication from everyone involved. More

by BZMAR19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that Shaun and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

March 06, 2025

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Employee Rating

Very easy going, honest, clear, and conversational. Got me in and out of the dealership. More

by john
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Rocco Cesario, Clarence Smith

Mar 06, 2025

Volkswagen of Downtown Chicago responded

Thank you so much, John, for choosing Volkswagen of Downtown Chicago! Please let us know if we can be of any more assistance.

October 30, 2024

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Employee Rating

Best experience so far. Been to multiple dealerships. Come shop here highly recommended. Work with Jay More

by Saul Hernadez
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Oct 31, 2024

Volkswagen of Downtown Chicago responded

Thank you for taking the time to write this review, Saul. Our customers are our top priority and your feedback is greatly appreciated! All of us at Volkswagen of Downtown Chicago are glad to have you as a customer.

June 21, 2024

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Employee Rating

Con-artist swindlers of the most nefariousness ilk. Do not buy from this dealership they would sell their own children to make an extra buck. Worst car buying experience of my life. More

by sonata.built-09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 22, 2024

Volkswagen of Downtown Chicago responded

This does not sound like this really happened. I have never seen a review like this or have anyone working here that I would think of as "swindlers" certainly not Shaun as she is a very nice and sincere young lady. If this is a real review, then please call us and let us know what happened. Otherwise, I will assume its not a real review. If you would like to call us and let us know what happened, please call and ask for Matt our GSM at 312-628-4835. Thank you

Jun 22, 2024

sonata.built-09 responded

Will not step near your dealership again, ever. You know what you are.

Jun 22, 2024

sonata.built-09 responded

Dealer Rateing website this is absolutely a real review.

May 08, 2024

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Employee Rating

Sleazy, bull xxxx artists…avoid this place at all costs! !!!! Worst experience of my life. Shady add-ons, fees, and mysterious warranties you pay for but then disappear. The price they list on line is not w More

by ldm777
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
May 12, 2024

Volkswagen of Downtown Chicago responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 08, 2024

Dealership Rating
Employee Rating

For being in downtown Chicago, the dealership was fairly easy to get to (considering we're Mid-Westerners and don't visit the city often). It was very convenient to be able to pull in to the service area an More

by kdwyer2586
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Danny Aguilera, Jonathan Oomens, Rocco Cesario , Matt Kutyna

Jan 09, 2024

Volkswagen of Downtown Chicago responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please reach out to Matt Kutyna or Michael Zafiriou at 312-628-4839.

November 27, 2023

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Employee Rating

Completing the purchase was quick and I got everything I wanted for a great price. The sales person took time to figure out what we wanted and showed us options. When we stalled in negotiations they came ba More

by szee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 27, 2023

Volkswagen of Downtown Chicago responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Shaun could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

November 03, 2023

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Employee Rating

Shaun was so friendly and helpful. She worked hard for me to get into this car and had the nicest demeanor on top of it. I got a great car for a good deal and never felt intimidated or More

by sweetmel007
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julian Perez , Donnie Avramov

Nov 03, 2023

Volkswagen of Downtown Chicago responded

Thank you, Melissa! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

September 25, 2023

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Employee Rating

Michael Lichter and his service team are absolutely fantastic! I recently began a three year lease of a 2023 Tiguan. The car is a perfect fit for my family. However, when we got the car to our home the More

by Nefatiti Rochester
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2023

Volkswagen of Downtown Chicago responded

It's great to hear that Michael was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new 2023 Tiguan! Thank you for choosing Volkswagen of Downtown Chicago!

September 12, 2023

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Employee Rating

I made an appointment to look at a vehicle at Volkswagen downtown chicago and was very pleased how Manny handled getting me financed. He worked hard and was very nice. I am very happy with my new purchase . More

by Quanda C.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Manuel Santos , Donnie Avramov

Sep 13, 2023

Volkswagen of Downtown Chicago responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

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