Shaun Dortch

Shaun Dortch in the Service Dept. has assisted me numerous times with three different vehicles and he ALWAYS provides exceptional service. Shaun thoroughly investigates and addresses has assisted me numerous times with three different vehicles and he ALWAYS provides exceptional service. Shaun thoroughly investigates and addresses all concerns. I actually look forward to bringing in my XC90 for service because the Service Dept. is so pleasant. More

by MARIA.SALAZARISLAS Verified Customer Verified Customer

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1st warranty service went well once we figured out ownership to navigate the system, Thank You Neillo Volvo and Jessica Le Clerc for all the help when we need it to learn how to efficiently operate ou ownership to navigate the system, Thank You Neillo Volvo and Jessica Le Clerc for all the help when we need it to learn how to efficiently operate our XC60 T8 PHEV. More

by Dale L Verified Customer Verified Customer

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The transactions are always simple. The service was outstanding, like always. Shaun is an excellent service advisor. The service was outstanding, like always. Shaun is an excellent service advisor. More

by BRITNEY.STEPHENS Verified Customer Verified Customer

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Excellent service. Handled my annual service and replaced a damaged tire while I waited. Great coffee, soft drinks and snacks in the waiting room as well! Handled my annual service and replaced a damaged tire while I waited. Great coffee, soft drinks and snacks in the waiting room as well! More

by DHALL21 Verified Customer Verified Customer

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Shaun is great to work with. Everyone is always friendly and professional, and there are no games. I'd have dumped my Jeep and bought a Volvo sooner, if I'd known how much better Everyone is always friendly and professional, and there are no games. I'd have dumped my Jeep and bought a Volvo sooner, if I'd known how much better the dealer service experience is with Volvo. More

by Applebaum Verified Customer Verified Customer

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Very attentive service. Service staff is friendly and courteous. They make you feel at home and comfortable. Service staff is friendly and courteous. They make you feel at home and comfortable. More

by DLCANA Verified Customer Verified Customer

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Overall ok but though my opinion is contested, they performed unauthorized work causing stress on my wife. The cost of the work was actually very fair, but we did not want the service performed. In add performed unauthorized work causing stress on my wife. The cost of the work was actually very fair, but we did not want the service performed. In addition there was an error in the parts used, that I caught. When I called them on it the next day, they immediately agreed and then picked up the car at my house and returned it to my house free of charge with the correct parts. So, this particular service could have been better but generally in the past we've found them to be solid with no significant issues. More

by Dan Verified Customer Verified Customer

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Great service! Shaun really goes above and beyond. He respects my needs. Will definitely be back. Shaun really goes above and beyond. He respects my needs. Will definitely be back. More

by germanhorses Verified Customer Verified Customer

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My vehicle prematurely notified for a maintenance check and Shaun accommodated me as a courtesy. Highly appreciated! and Shaun accommodated me as a courtesy. Highly appreciated! More

by ETSORO_STMATTS Verified Customer Verified Customer

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Rick Fuentes is the best. My go-to guy. Top of the line. 12/10 every time! My go-to guy. Top of the line. 12/10 every time! More

by AMYOTT Verified Customer Verified Customer

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