Shaun Dortch
Shaun Dortch at Niello Volvo Cars Sacramento

Shaun Dortch

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

Contact Me
4.9
112 Reviews
4.9

112 Reviews

Write a Review

112 Reviews of Shaun Dortch

July 15, 2025

Dealership Rating
Employee Rating

Love Matthew, he is very professional, and helpful. I appreciate his attention to details, and he is super courteous. More

by LINDAMARIEBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery

Jul 15, 2025

Niello Volvo Cars Sacramento responded

Linda, thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad Matthew was able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

July 11, 2025

Dealership Rating
Employee Rating

Appreciate how you always fit me in for scheduling. professional team, clear communication, quality results- exceeding expectations. Highly recommend Niello Volvo! More

by QHOUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 11, 2025

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

July 11, 2025

Dealership Rating
Employee Rating

Very professional, clean facilities, snacks. All work explained and preformed as promised and on time. More

by nkao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 11, 2025

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

July 11, 2025

Dealership Rating
Employee Rating

Everything was as expected and easy to understand. Quick drop off and easy pick up. More

by MRWALSH_KHS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 11, 2025

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

July 09, 2025

Dealership Rating
Employee Rating

Service is always very good and my advisor, Shaun Dorch, is extremely helpful and knowledgeable. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Fuentes, Matthew Jeffery

Jul 09, 2025

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 25, 2025

Dealership Rating
Employee Rating

Shaun Dortch in the Service Dept. has assisted me numerous times with three different vehicles and he ALWAYS provides exceptional service. Shaun thoroughly investigates and addresses More

by MARIA.SALAZARISLAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2025

Niello Volvo Cars Sacramento responded

Thanks for sharing your thoughts about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 19, 2025

Dealership Rating
Employee Rating

1st warranty service went well once we figured out ownership to navigate the system, Thank You Neillo Volvo and Jessica Le Clerc for all the help when we need it to learn how to efficiently operate ou More

by Dale L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2025

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 12, 2025

Dealership Rating
Employee Rating

The transactions are always simple. The service was outstanding, like always. Shaun is an excellent service advisor. More

by BRITNEY.STEPHENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2025

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 02, 2025

Dealership Rating
Employee Rating

Excellent service. Handled my annual service and replaced a damaged tire while I waited. Great coffee, soft drinks and snacks in the waiting room as well! More

by DHALL21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2025

Niello Volvo Cars Sacramento responded

Thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 31, 2025

Dealership Rating
Employee Rating

Shaun is great to work with. Everyone is always friendly and professional, and there are no games. I'd have dumped my Jeep and bought a Volvo sooner, if I'd known how much better More

by Applebaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2025

Niello Volvo Cars Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Niello Volvo Cars Sacramento. We look forward to having you as one of our valued customers for many more years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

1
...

Dealership Inventory (188 Vehicles)

used 2022 Volvo XC60 car, priced at $37,500
2022 Volvo XC60
used
THUNDER GREY exterior
Automatic
All-wheel Drive
new 2026 Volvo XC90 Plug-In Hybrid car, priced at $85,625
2026 Volvo XC90 Plug-In Hybrid
new
DENIM BLUE exterior
Automatic
All-wheel Drive
new 2025 Volvo XC90 Plug-In Hybrid car, priced at $78,805
2025 Volvo XC90 Plug-In Hybrid
new
Crystal White Pearl exterior
Automatic
All-wheel Drive
new 2025 Volvo XC40 car, priced at $49,810
2025 Volvo XC40
new
Crystal White Pearl exterior
Automatic
All-wheel Drive
new 2026 Volvo XC90 Plug-In Hybrid car, priced at $81,875
2026 Volvo XC90 Plug-In Hybrid
new
DENIM BLUE exterior
Automatic
All-wheel Drive
new 2025 Volvo XC40 car, priced at $46,035
2025 Volvo XC40
new
Onyx Black Metallic exterior
Automatic
All-wheel Drive