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Shaun Dortch
Shaun Dortch at Niello Volvo Cars Sacramento
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Shaun Dortch

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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5.0
75 Reviews
5.0

75 Reviews

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75 Reviews of Shaun Dortch

November 17, 2024

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Employee Rating

Shaun and Michelle were very friendly, professional and able to trouble shoot a missing part, to allow everything to be done in one appointment. I was contacted frequently by Michelle to update me on prog More

by VABROWN54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michelle was my first contact by phone to arrange appointment for service. I discussed additional need of a part which fell off my car. She looked into it and was able to order the part. It arrived on day of service and everything accomplished.

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Nov 18, 2024

Niello Volvo Cars Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shaun, Michelle met your expectations. Thank you for choosing Niello Volvo Cars Sacramento, we look forward to having you as a valued customer for many years to come! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 12, 2024

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Employee Rating

Shaun is always amazing! He gets us in and out and solves our problem every time. Highly recommend. More

by COOPER.AMANDA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 14, 2024

Niello Volvo Cars Sacramento responded

Thank you for your very kind review, Amanda. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 10, 2024

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Employee Rating

The service was completed when promised, no additional work was required.Neillo Provided me with a loaner car at no cost. Another excellent experience. More

by REG.YOUNG
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Fuentes

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Nov 11, 2024

Niello Volvo Cars Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 08, 2024

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Always willing to help fix any issue. Good customer service. Easy access to dealership off the highway. More

by Taylor
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

Niello Volvo Cars Sacramento responded

Thank you, Taylor! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 05, 2024

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Employee Rating

Always great staff, excellent communication throughout the process. Very in depth with pictures and explanations of what is going on. More

by strebor.inc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2024

Niello Volvo Cars Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 04, 2024

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Employee Rating

Service adviser was knowledgeable and the communication during the service was excellent. Car was returned washed and vacuumed. More

by JRB14564
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 05, 2024

Niello Volvo Cars Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Rob Pane Service Manager rpane@niello.com (916) 245-2231

November 02, 2024

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Employee Rating

Great job and great work by the amazing team at this dealership. They were able to help with our car repairs and we were very pleased with their work. More

by JZUNIGA1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Fuentes, Matthew Jeffery

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Nov 02, 2024

Niello Volvo Cars Sacramento responded

Thanks for sharing your thoughts about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

October 28, 2024

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Employee Rating

Great place to purchase your next or first Volvo. Great staff and service is very good convenience More

by SHAWNRYGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 29, 2024

Niello Volvo Cars Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

October 19, 2024

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Employee Rating

Shaun is very helpful and provides useful advice. Amy is very friendly and give a welcoming feeling when entering the service department. More

by eespinoza511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery, Amy Ott

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Oct 20, 2024

Niello Volvo Cars Sacramento responded

Thank you so much for your excellent review! We are so glad that Shaun and Amy had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Rob Pane Service Manager rpane@niello.com (916) 245-2231

October 18, 2024

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Employee Rating

Excellent service, addressed concerns to the extent they were able, including software updates, and communicative More

by RICHARD GILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 20, 2024

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Richard, and we look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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