Shane Swann

I recently purchased a vehicle from Stivers Ford in Birmingham. Prior to my arrival we negotiated the deal, agreed to numbers so I sent the salesperson everything that they needed (Licence, ins, credit Birmingham. Prior to my arrival we negotiated the deal, agreed to numbers so I sent the salesperson everything that they needed (Licence, ins, credit info) to have the deal ready when I arrived within 20 minutes of them opening the doors. I was 4 hours away from home and needed to be back for child care reasons. Salesperson knew this and I figured 1.5 hours to be on the safe side. I was told that they would look at my trade, id sign a few forms, and id be in and out. I came out of the finance office 2 hours later and the vehicle wasn't even clean or fueled up. I had to wait even longer and meet the sales guy at the gas station to fill up. In text and Email at least twice I told them I didn't want be sent to ANY banks besides Ford Credit. Keep in mind the deal was approved before I left Florida. As I waited for the finance manager, he was in his office submitting my credit information to no less than 5 other banks. I have "Hard Inquiries" from banks I specifically asked not to be sent to. This is a violation of my personal information. I am trying to grow my score to refi my home, this will absolutely set me back. I have been selling Fords since 2005, I know the business and the games...... Needless to say I was late getting home.. That is when I opened my Idenity protect and saw the hard and unauthorized inquries. The GM reached out, placed some blame due to lack of communication and that was that. I wish I could rate my experience less than 1 star. I have filed complaints with Ford Credit and Ford Motor Company. I look forward to receiving the survey from Ford Motor Company, I may type in all caps. Protect your personal information when you walk in those doors, because they don't. Much Love More

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Amazing. Went above and beyond to get me this vehicle. Will be back. Give Shawn a raise Went above and beyond to get me this vehicle. Will be back. Give Shawn a raise More

by AHAUS1 Verified Customer Verified Customer

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Amazing experience everyone was so welcoming and honest and helpful I would definitely recommend my friends and family to shop here and helpful I would definitely recommend my friends and family to shop here More

by NATASHWILLIAMS720 Verified Customer Verified Customer

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Very friendly atmosphere and experience. Trustworthy with a quick and easy process. Everyone was very helpful and helped make what I needed happen. Trustworthy with a quick and easy process. Everyone was very helpful and helped make what I needed happen. More

by NYIAWESTBROOK1015 Verified Customer Verified Customer

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