Shalymov Isaac

Unfortunately, every experience I’ve had with the service department at Regal Acura has been a disappointment. From poor communication to long wait times and a lack of updates, it’s clear there are serious i department at Regal Acura has been a disappointment. From poor communication to long wait times and a lack of updates, it’s clear there are serious issues with how this department operates. Each time I bring my vehicle in, I hope for an improved experience, but the same problems persist: • I’m left in the dark about the status of my vehicle, with little to no proactive communication. • Service times consistently run longer than promised, without explanation or apology. • Customer service feels impersonal, as though my concerns are not a priority. Owning an Acura comes with the expectation of premium service, but that has not been my experience here. I hope the management team takes these concerns seriously and implements changes to improve the quality of service. Loyal customers deserve much better. More

by TANYANRIO Verified Customer Verified Customer

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Thank you Shaly for your help. I waited less time as anticipated. The rims came out amazing. I waited less time as anticipated. The rims came out amazing. More

by dazanayaife Verified Customer Verified Customer

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At this point, I can’t remember his name, but the last gentleman who assisted me when I was, there was amazing so thoughtful, super informative, and great communicator. I really felt heard. gentleman who assisted me when I was, there was amazing so thoughtful, super informative, and great communicator. I really felt heard. More

by Rocky Verified Customer Verified Customer

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Went to a get a tire replaced. It took 2 hrs to change one tire. It took 2 hrs to change one tire. More

by browna426 Verified Customer Verified Customer

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I like coming to Regal for any service I need. Thank you all and Rob for what you do. Thank you all and Rob for what you do. More

by dazanayaife Verified Customer Verified Customer

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Worst dealer service I have ever been to. Extreme wait to have car serviced, Car exterior still dirty (if it was even washed). Service completed, but was not notified until I asked if it wa Extreme wait to have car serviced, Car exterior still dirty (if it was even washed). Service completed, but was not notified until I asked if it was finished. The agent forgot my paperwork on desk.I don’t remember whom from Service I dealt with, hence I checked everyone and gave each of them 1 star. More

by janetpetrie1 Verified Customer Verified Customer

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I received exceptional service and enjoyed the atmosphere while staying at this location during service. while staying at this location during service. More

by Daniel Verified Customer Verified Customer

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He was a Great advisor, quick turn around and and nice facility . Will be back facility . Will be back More

by hgerun5 Verified Customer Verified Customer

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Advisers in the Service Dept were friendly and attentive. They provided updates throughout while my vehicle was being serviced. Drivers for the shuttle are always courteous and punctual. They provided updates throughout while my vehicle was being serviced. Drivers for the shuttle are always courteous and punctual. More

by CHINGFUE Verified Customer Verified Customer

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Service was excellent they got me in and out very quickly and I would definitely recommend them and I would definitely recommend them More

by fish42870 Verified Customer Verified Customer

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