Sean Thomas
Sean Thomas at Dirito Brothers Walnut Creek Volkswagen
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Sean Thomas

Service Advisor

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

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4.9
516 Reviews

Industry Experience

20 yrs, 4 mos

4.9

516 Reviews

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516 Reviews of Sean Thomas

January 05, 2025

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Employee Rating

One of worst auto service experiences. Had a bad one at Subaru didn’t think could get topped. More

by Toastjb
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Recommend Dealer
No

January 04, 2025

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Service appointment was very good. Lyft a huge bonus as well. Scheduling was very easy. More

by jeff@intertelsys.com
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Recommend Dealer
Yes

January 02, 2025

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Very good service because they changed my car oil on the same morning. It would be a good place if it has better coffee machine that can provide latte and cappuccino More

by ASF69
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Marina Felix

Jan 04, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen values your feedback and appreciates the kind words about our efficient oil change service. We'll keep your coffee suggestions in mind as we continue to improve our amenities.

January 02, 2025

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Great service, love that you offer free Lyfts to get to and from the dealership. Will always use this service when in the area. More

by kbarrow11
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Recommend Dealer
Yes
Jan 04, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen. We look forward to assisting you each time you are in the area!

January 02, 2025

Dealership Rating
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Easy for me to wait and the service was done right when Sean estimated it would be. More

by LEISHMAN.MORGAN
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Recommend Dealer
Yes
Jan 04, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Great to hear that the service timing was just right. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

January 02, 2025

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every body was friendly an professional. Sean was also helpful and nice, he made it easy providing transportation. So I appreciate his professionalism. More

by MANI IRAVANI
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Recommend Dealer
Yes
Jan 04, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for appreciating our team at Dirito Brothers Walnut Creek Volkswagen. We're glad to hear you found the transportation experience smooth and helpful.

January 01, 2025

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Dirito Brothers Walnut Creek VW’s Service department is one of the biggest reasons as to why I will keep buying VW cars. More

by Donna Frankel
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Marina Felix

Jan 04, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen's team appreciates your loyalty. Always glad to hear our Service Department is making a difference for you.

December 31, 2024

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Employee Rating

The leaking issue was not fixed the first time, but my service rep made sure it was fixed the second time (at no extra cost) while providing me with a rental car for the duration. Much appreciated. Other More

by awpoon
Service Price Transparency
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Recommend Dealer
Yes
Jan 04, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the kind words. We're glad our team ensured a smooth experience with your recent service at Dirito Brothers Walnut Creek Volkswagen. Your satisfaction matters to us.

December 28, 2024

Dealership Rating
Employee Rating

Wanted more done than they actually had time for, Sean explained it would take more time and I would need a rental, but being it was 24th of December I said I will just do it another time. Quick and easy More

by myselfalex1483
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Recommend Dealer
Yes
Dec 31, 2024

Dirito Brothers Walnut Creek Volkswagen responded

It’s great to know your 10,000-mile routine check-up for your ID4 was smooth. Thanks for being flexible with us at Dirito Brothers Walnut Creek Volkswagen, and we look forward to seeing you again when you have more time available.

December 27, 2024

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Employee Rating

I do not what else to say, but Dirito brothers Volkswagen has bery good service! More

by PHILLIPLAVIOS
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Andres Garcia

Dec 31, 2024

Dirito Brothers Walnut Creek Volkswagen responded

Dirito Brothers Walnut Creek Volkswagen is pleased to hear that you're happy with our service.

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