Sean Lal

Mccord's Vancouver Toyota responded

We appreciate your feedback about Sean and our repair team’s work on your Toyota RAV4. It’s great to know your vehicle is running smoothly after service. We look forward to assisting you with any service needs.

Mccord's Vancouver Toyota responded

Thank you for taking the time to share your feedback!We appreciate your comments regarding service intervals and understand your preference for time-based maintenance. Our service recommendations follow the manufacturer’s guidelines to help ensure your vehicle’s performance, reliability, and warranty compliance. However, you are always welcome to service your vehicle as often as you feel is necessary based on your personal driving habits and preferences.We truly value your business and look forward to serving you again in the future! Sincerely, Lori Bonner Customer Relations Manager Vancouver Toyota 360-360-4758

Mccord's Vancouver Toyota responded

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience felt disorganized and that communication during your visit did not meet your expectations. We understand how important it is to be kept informed throughout the service process, including clear in-person updates and having staff available to answer questions when you pick up your vehicle. It sounds like we fell short in providing that level of attention during your visit, and we apologize for the frustration this caused. Your comments will be shared with our team so we can review our communication and customer interaction processes, especially during busy periods, to ensure a better experience moving forward. We appreciate your business and hope to have the opportunity to provide you with a smoother and more personal experience in the future. If you don't mind giving me a call so we can go over this. Sincerely, Lori Bonner Customer Relations Manager Vancouver Toyota 360-360-4758