Elijah Diaz

Mccord's Vancouver Toyota responded

It’s fantastic to hear Michael’s proactive communication, efficiency, and humor have made each of your purchases, including your new Toyota RAV4 Hybrid, such a smooth experience. We’re delighted that our follow-up and expertise have met your expectations across three vehicles. Enjoy your RAV4 Hybrid and safe travels.

Mccord's Vancouver Toyota responded

Thank you for taking the time to share your feedback!We appreciate your comments regarding service intervals and understand your preference for time-based maintenance. Our service recommendations follow the manufacturer’s guidelines to help ensure your vehicle’s performance, reliability, and warranty compliance. However, you are always welcome to service your vehicle as often as you feel is necessary based on your personal driving habits and preferences.We truly value your business and look forward to serving you again in the future! Sincerely, Lori Bonner Customer Relations Manager Vancouver Toyota 360-360-4758

Mccord's Vancouver Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Mccord's Vancouver Toyota responded

Thanks for the perfect rating! We’re glad Elijah could help with your Toyota RAV4 service and get your accessories mailed to Hood River. We look forward to assisting you again.