Scott Lambert

Scott lambert is the best service advisor. He alwayssssssss goes the extra mile … greatly appreciated. I respect his integrity . He has been my advisor for many years Exceptional He alwayssssssss goes the extra mile … greatly appreciated. I respect his integrity . He has been my advisor for many years Exceptional 😊😊😊😊😊😊 More

by MALLMISS67 Verified Customer Verified Customer

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Responsive and professional. Work done as quoted and ready on time. Service advisor always courteous and pleasant. Work done as quoted and ready on time. Service advisor always courteous and pleasant. More

by JDYPAR Verified Customer Verified Customer

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Scott Lambert is one of the best Service Writers I've had in the 35 years of having a Mercedes ... he frequently is able to correct items there on the spot. Friendly and knowledgeable ... makes the extra eff in the 35 years of having a Mercedes ... he frequently is able to correct items there on the spot. Friendly and knowledgeable ... makes the extra effort to help ... this what keeps me coming back to a Mercedes ... good service from a dealer. More

by CASHINSURANCE Verified Customer Verified Customer

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Amazing customer service, they go above and beyond to take care of your car needs Would recommend to friends and family take care of your car needs Would recommend to friends and family More

by Alex.Shamsi Verified Customer Verified Customer

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service is what I expect and knowledge is excellent. Scott always gives me outstanding customer s. Scott always gives me outstanding customer s. More

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Good experience. Seamless with a good result! Excellent customer service with knowledgeable staff. And being able to get a loner was invaluable! Seamless with a good result! Excellent customer service with knowledgeable staff. And being able to get a loner was invaluable! More

by MCFORCKE Verified Customer Verified Customer

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Scott Lambert is excellent and you are lucky to have him representing you. As for the new dealership ownership it is disappointing. It is obvious that $$$ is the most important thing and not the customer. E representing you. As for the new dealership ownership it is disappointing. It is obvious that $$$ is the most important thing and not the customer. Examples - $600 to replace a battery, constant barrage of marketing material, and credit card service charges ( which by the way the dealership is also making additional profit.) How many customers carry $600.00, $1,000.00, or $2,500.00 or more with them? Probably none, so the customer is forced to pay the credit card fee. A poor way to achieve customer retention. As much as I love my two Mercedes, when replacement time comes I will now be looking at other options. More

by fbrumbaugh Verified Customer Verified Customer

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The service from making the appointment to picking up the car was exceptional. Mr. Hoke was helpful and knowledgeable. The communication was excellent. Thank you car was exceptional. Mr. Hoke was helpful and knowledgeable. The communication was excellent. Thank you More

by PAULASIMPSON1353 Verified Customer Verified Customer

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The shop was booked with numerous work orders. It took 2 extra days for my work to be done. It took 2 extra days for my work to be done. More

by William M Pitts Verified Customer Verified Customer

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Scott Lambert is my service representative. He is THE REASON I love this Mercedes. Scott is available 24/7. I texted him on a Sunday night not expecting a response he responded in 5 minutes an He is THE REASON I love this Mercedes. Scott is available 24/7. I texted him on a Sunday night not expecting a response he responded in 5 minutes and had me scheduled! He is so friendly, very knowledgeable and he is great at putting in a loaner that I can test out because I'm on my 4th mercedes and will soon be on my 5th. The last loaner I'll probably buy. Excellent service doesn't even begin to describe Scott. The best service rep I've ever had! More

by KMC Verified Customer Verified Customer

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