Scott Coughlin

I leased a Forester 3 years ago and was treated very professionally by Sophie. When my lease expired, I chose to purchase the vehicle and Scott Coughlin walked me through the process in an exceptionally professionally by Sophie. When my lease expired, I chose to purchase the vehicle and Scott Coughlin walked me through the process in an exceptionally friendly and efficient manner. He explained everything clearly and the transition was completed in a fairly simple and timely way. More

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Salesman Scott was very transparent about everything and patient. I Would recommend to other people. patient. I Would recommend to other people. More

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The new facility that they have is amazing! This is the 2nd time purchasing a car from them and they handle everything very well and my sales person Scott was great! This is the 2nd time purchasing a car from them and they handle everything very well and my sales person Scott was great! More

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Ira Service provided excellent service. Our service representative, Yvonne, made sure we had the correct service. She was professional, efficient, and friendly. I would be happy to recommen Our service representative, Yvonne, made sure we had the correct service. She was professional, efficient, and friendly. I would be happy to recommend Ira Subaru service More

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The dealership itself was great and I am very happy with the car I bought (2024 Crosstrek). However, the dealership as well as the salesperson I worked with (Scott Coughlin) seemed a little bit disorganized the car I bought (2024 Crosstrek). However, the dealership as well as the salesperson I worked with (Scott Coughlin) seemed a little bit disorganized. I was a little bit disappointed that though I was told the car I was interested in would be fully ready when I arrived, we had to wait for about 45 minutes for us and the car to be ready for a test drive. During this time, Scott would leave the desk for 10-15 minutes at a time to find the keys, find the car, and put gas in it. He was very knowledgeable about the cars, but seemed disorganized additionally when he told us the next step was financing the car and then walked away without telling us that we would have to wait for the finance people to come to us. We then ended up sitting for almost 30 minutes not knowing what was happening. It then took another 15-20 minutes for the finance department to be ready for us. Then, I scheduled an appointment with Scott to pick up the car after sorting out the loan and registration, but he was with another client when I arrived, which felt unprofessional. I ended up waiting 10 minutes for the other client to be ready for their test drive so that I could finally pick up the car that I had paid for. There were other small instances as well that made me frustrated with this process. More

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Everyone is friendly and helpful and ready to give you the best service and the best car and price. the best service and the best car and price. More

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The service at this dealership is the best! !! I’m 81, and always bring my cars back to dealership for service. This Subaru dealership is great.. and their sales staff is also one of the best !! I’m 81, and always bring my cars back to dealership for service. This Subaru dealership is great.. and their sales staff is also one of the best I’ve come across. More

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Helpful and friendly staff. I was able to negotiate a price for my new car that was agreeable. I was able to negotiate a price for my new car that was agreeable. More

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ATTENTION: PLEASE BE PREPARED TO WAIT MONTHS BEFORE GETTING A VEHICLE. IRA SUBARU DOESNT HAVE TITLES TO MORE THAN HALF THEIR "AVAILABLE" VEHICLES POSTED ON THEIR WEBSITE. THEIR CARS ARE OVERPRICED AND GETTING A VEHICLE. IRA SUBARU DOESNT HAVE TITLES TO MORE THAN HALF THEIR "AVAILABLE" VEHICLES POSTED ON THEIR WEBSITE. THEIR CARS ARE OVERPRICED AND THEY WILL SAY THEY DID COMPLETE SERVICE ON YOUR VEHICLE, BUT DONT BELIEVE THE HYPE. I HAVE WASTED SO MUCH TIME WITH THIS DEALERSHIP AND BEEN OVERLY PATIENT. THEY SELL NOTHING BUT DREAMS. I WILL NOT BE RETURNING. More

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Don't recommend at all! scheduled an appt to drive a car, called before leaving home to tell them we would be there at our appt time and, to ensure the car was still there. scheduled an appt to drive a car, called before leaving home to tell them we would be there at our appt time and, to ensure the car was still there. Kimberly assured us it was and quite curtly told us that she wouldn't sell a car that had an appt. we showed up to be told by rich that there was someone working a deal but, if it fell through, the car was ours. when we returned from the road test, we were informed the car had been sold. the sales managers response? "we're not a holding facility " and regardless of our appt, the person that walked in off the street was allowed to buy the car we were scheduled for. unscrupulous and unprofession More

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