Scott Cooper
Scott Cooper at Shottenkirk Chevrolet

Scott Cooper | Page 11

Service Manager

Shottenkirk Chevrolet

755 W. Hickman Rd
Waukee, IA 50263

4.9
154 Reviews
4.9

154 Reviews

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154 Reviews of Scott Cooper

July 22, 2023

Dealership Rating
Employee Rating

They were all good and informative. Thank you. Cory was very good and the young lady that wrote the papers out was very good More

by MRCHURCHILLD
Recommend Dealer
Yes

Other Employees Tagged: Scott Cooper

Jul 24, 2023

Shottenkirk Chevrolet responded

Thank you for your business and this review. We're happy to hear that Cory and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 21, 2023

Dealership Rating
Employee Rating

I had to take the traverse back to have the service department fix the door latch that was disconnected during other inspection work and something simple, the technician not putting back the glove box More

by sbjaques729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Scott Cooper, Dylan Miller

Jul 21, 2023

Shottenkirk Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Jul 22, 2023

sbjaques729 responded

The best way to contact me is by cell phone. it is available from the service information record / paperwork in your possession.

July 07, 2023

Dealership Rating
Employee Rating

Great working with everyone involve and great experience overall. Will come again on the future. More

by JOHNUNDERSCOREMOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Cooper, Alex Plotz

Jul 10, 2023

Shottenkirk Chevrolet responded

Thank you, John, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 04, 2023

Dealership Rating
Employee Rating

It appears the dealership is making changes to the business that will improve customer experience in the service department. More

by ROBLUK.CONST
Workmanship
Recommend Dealer
Yes
Jul 04, 2023

Shottenkirk Chevrolet responded

Thank you for taking the time to share your thoughts on working with Scott and our team. We're glad to hear we delivered such a great experience!

June 21, 2023

Dealership Rating
Employee Rating

Great place to do business! Know matter what the problem is ! This says it all ! More

by dkreed44
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Adam Barkela, Kyle Carnahan, Scott Cooper, Samuel Dusenbery, Adi Feriz, Matt Heasley, Carl Hines, Shirley Johnsen, Dylan Miller

Jun 22, 2023

Shottenkirk Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 07, 2023

Dealership Rating
Employee Rating

Great business. Always enjoy getting my car service there. Treat us like family. Thank you More

by Amanda Carnahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Cooper

Jun 08, 2023

Shottenkirk Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Amanda, and we look forward to working with you again.

June 07, 2023

Dealership Rating
Employee Rating

Brought my vehicle in to get the check engine light looked at. I waited 2 hours for them to say they can't get the part for my vehicle. They also said they would email me the results of the diagnosis b More

by punkgirl67486
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Scott Cooper

Jun 11, 2023

Shottenkirk Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

May 16, 2023

Dealership Rating
Employee Rating

They care about their new cars, but the owner or owners are greedy and probably don't care where the new car customer will shop for their next Chevrolet Silverado will be purchased. I love 💓 my new Corvet More

by RUSSELLHARDER
Recommend Dealer
No

Other Employees Tagged: Steve balke

May 20, 2023

Shottenkirk Chevrolet responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, Russell, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 03, 2023

Dealership Rating
Employee Rating

Helpful staff. Good communication throughout the repair process. Vehicle fixed right the first time. Thank you. More

by biggittyboots
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Barkela, Scott Cooper, Cole Dalrymple, Adi Feriz, Matt Heasley, Coltan Straker, Mike Warne

May 03, 2023

Shottenkirk Chevrolet responded

Thank you for choosing Shottenkirk Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 20, 2023

Dealership Rating
Employee Rating

They provide Quick and concise service. Diagnosis of issues and repair schedules are what is expected. More

by ACCOUNTSPAYABLE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle Carnahan, Scott Cooper

Apr 20, 2023

Shottenkirk Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!

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