They were all good and informative.
Thank you. Cory was very good and the young lady that wrote the papers out was very good
Thank you. Cory was very good and the young lady that wrote the papers out was very good
More
by MRCHURCHILLD
Verified Customer
Verified Customer
Other Employees Tagged:
Scott Cooper
Jul 24, 2023 -
Shottenkirk Chevrolet responded
Thank you for your business and this review. We're happy to hear that Cory and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
I had to take the traverse back to have the service
department fix the door latch that was disconnected during other inspection work and something simple, the technician not putting back the glove box
department fix the door latch that was disconnected during other inspection work and something simple, the technician not putting back the glove box latches both suggested that the ATTENTION TO DETAIL WAS LACKING which calls into question what the rest of the repair quality is for the service completed.
Perceived reputation brought me to Shottenkirk which is 3 times further away from me than Bob Brown’s dealership.
Sorry to say, the experience has been less than impressive
More
by sbjaques729
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Scott Cooper, Dylan Miller
Jul 21, 2023 -
Shottenkirk Chevrolet responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Jul 22, 2023 -
sbjaques729 responded
The best way to contact me is by cell phone. it is available from the service information record / paperwork in your possession.
Great working with everyone involve and great experience
overall. Will come again on the future.
overall. Will come again on the future.
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by JOHNUNDERSCOREMOORE
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Scott Cooper, Alex Plotz
Jul 10, 2023 -
Shottenkirk Chevrolet responded
Thank you, John, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
It appears the dealership is making changes to the
business that will improve customer experience in the service department.
business that will improve customer experience in the service department.
More
by ROBLUK.CONST
Verified Customer
Verified Customer
Jul 04, 2023 -
Shottenkirk Chevrolet responded
Thank you for taking the time to share your thoughts on working with Scott and our team. We're glad to hear we delivered such a great experience!
Great place to do business!
Know matter what the problem is ! This says it all !
Know matter what the problem is ! This says it all !
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by dkreed44
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Adam Barkela, Kyle Carnahan, Scott Cooper, Samuel Dusenbery, Adi Feriz, Matt Heasley, Carl Hines, Shirley Johnsen, Dylan Miller
Jun 22, 2023 -
Shottenkirk Chevrolet responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Great business.
Always enjoy getting my car service there. Treat us like family. Thank you
Always enjoy getting my car service there. Treat us like family. Thank you
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by Amanda Carnahan
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Scott Cooper
Jun 08, 2023 -
Shottenkirk Chevrolet responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Amanda, and we look forward to working with you again.
Brought my vehicle in to get the check engine light
looked at. I waited 2 hours for them to say they can't get the part for my vehicle. They also said they would email me the results of the diagnosis b
looked at. I waited 2 hours for them to say they can't get the part for my vehicle. They also said they would email me the results of the diagnosis but haven't received anything in the last 2 weeks
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by punkgirl67486
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Scott Cooper
Jun 11, 2023 -
Shottenkirk Chevrolet responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
They care about their new cars, but the owner or owners
are greedy and probably don't care where the new car customer will shop for their next Chevrolet Silverado will be purchased. I love 💓 my new Corvet
are greedy and probably don't care where the new car customer will shop for their next Chevrolet Silverado will be purchased. I love 💓 my new Corvette stingray z51.
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by RUSSELLHARDER
Verified Customer
Verified Customer
Other Employees Tagged:
Steve balke
May 20, 2023 -
Shottenkirk Chevrolet responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, Russell, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Helpful staff.
Good communication throughout the repair process. Vehicle fixed right the first time. Thank you.
Good communication throughout the repair process. Vehicle fixed right the first time. Thank you.
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by biggittyboots
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Adam Barkela, Scott Cooper, Cole Dalrymple, Adi Feriz, Matt Heasley, Coltan Straker, Mike Warne
May 03, 2023 -
Shottenkirk Chevrolet responded
Thank you for choosing Shottenkirk Chevrolet. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
They provide Quick and concise service.
Diagnosis of issues and repair schedules are what is expected.
Diagnosis of issues and repair schedules are what is expected.
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by ACCOUNTSPAYABLE0
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kyle Carnahan, Scott Cooper
Apr 20, 2023 -
Shottenkirk Chevrolet responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!