Very professional, thorough and quick!
I highly recommend! I will be back as this is now my car dealership!
I highly recommend! I will be back as this is now my car dealership!
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by TPWHEELER55
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Morgan Hough
Aug 09, 2023 -
Shottenkirk Chevrolet responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
They did warranty work on my 2022 GMC 3500HD diesel
Dually Denali. Although they were told that some parts were back ordered, they aggressively pursued obtaining the needed parts from GMC and came thr
Dually Denali. Although they were told that some parts were back ordered, they aggressively pursued obtaining the needed parts from GMC and came through completely the work faster than originally told it would be expected.
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by GWJOHNSON52
Verified Customer
Verified Customer
Other Employees Tagged:
Dylan Miller
Aug 09, 2023 -
Shottenkirk Chevrolet responded
Thank you for taking the time to share your thoughts on working with our team. We appreciate your five-star rating.
We're glad to hear we delivered such a great experience. We look forward to serving you for years to come.
They’ll sell you a faulty car, Then charge you to look at
it. I had my car for 1 year and 2 month to the date of me bringing it in for having issues. They charged me almost $200 for just looking at my car t
it. I had my car for 1 year and 2 month to the date of me bringing it in for having issues. They charged me almost $200 for just looking at my car then gave me the wrong diagnosis. I would highly recommend not to finance or buy used cars from there ever. So in other words unless you can pay cash for a brand new car with 0 miles stay far far away from Shottenkirk.
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by MARKLEON515
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Carl Hines, Morgan Hough, Shirley Johnsen, Ryan McClure, Dylan Miller, Colby Oberembt, McKenzie Phillips, Tate Pumphrey
Aug 12, 2023 -
Shottenkirk Chevrolet responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Everyone at Shottenkirk to very good care of us and
wanted to be sure we were satisfied.
wanted to be sure we were satisfied.
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by CLAYJARINKYLER
Verified Customer
Verified Customer
Other Employees Tagged:
Dave Balke
, Travis Black, Jason Wells
Aug 09, 2023 -
Shottenkirk Chevrolet responded
Thanks for sharing your thoughts about your experience with Shottenkirk Chevrolet. We appreciate your business and hope to see you again soon!
Lacking attention to detail!
Had to make 2 additional trips back to the dealership before getting the things left undone put back together correctly.
Needless to say I’m not im
Had to make 2 additional trips back to the dealership before getting the things left undone put back together correctly.
Needless to say I’m not impressed with the service tech who did the initial work and I’m disappointed that I chose to go to Shottenkirk when the Bob Brown dealership was much closer to where I live in west Des Moines.
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by sbjaques729
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Scott Cooper, Dylan Miller
Aug 03, 2023 -
Shottenkirk Chevrolet responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
One of the best Chevy dealerships I have ever been to.
Honest, and they get the job done right the first time. Thank you for being the best out there.
Honest, and they get the job done right the first time. Thank you for being the best out there.
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by Maurice J Mcfalls
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Adam Barkela, Kyle Carnahan, Scott Cooper, Adi Feriz, Matt Heasley, Carl Hines, Shirley Johnsen, Dylan Miller, Mike Warne
Jul 27, 2023 -
Shottenkirk Chevrolet responded
Thank you, Maurice! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Chevrolet, we look forward to having you as one of our valued customers for many more years to come!
Great communication with me as to what they were doing.
Honestly admitted that they weren't sure what was going on. Got the problem with it overheating fixed.
Honestly admitted that they weren't sure what was going on. Got the problem with it overheating fixed.
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by Donhaselhuhn
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Scott Cooper
Jul 26, 2023 -
Shottenkirk Chevrolet responded
Don, Thank you so much for your excellent review! We are so glad that Scott had the opportunity to work with you, and we are thrilled that you found your experience with us here at Shottenkirk Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else.
Our lease was about to expire and we were not able to
find a suitable replacement. Because of that, we purchased the truck. We’ve worked with Dave B. many times as this was our fourth purchase from Shott
find a suitable replacement. Because of that, we purchased the truck. We’ve worked with Dave B. many times as this was our fourth purchase from Shottenkirk. I’m not happy about our payment increasing over $125.00 but with higher interest rates it’s inevitable.
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by SMPSDON
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dave Balke
, Dylan Miller, Jason Wells, Sydney Hinders
Jul 24, 2023 -
Shottenkirk Chevrolet responded
We are very happy to hear that Dave provided you with such a positive experience during the purchase of your new truck! We sincerely value your business and look forward to your next visit.
They were all good and informative.
Thank you. Cory was very good and the young lady that wrote the papers out was very good
Thank you. Cory was very good and the young lady that wrote the papers out was very good
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by MRCHURCHILLD
Verified Customer
Verified Customer
Other Employees Tagged:
Scott Cooper
Jul 24, 2023 -
Shottenkirk Chevrolet responded
Thank you for your business and this review. We're happy to hear that Cory and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
I had to take the traverse back to have the service
department fix the door latch that was disconnected during other inspection work and something simple, the technician not putting back the glove box
department fix the door latch that was disconnected during other inspection work and something simple, the technician not putting back the glove box latches both suggested that the ATTENTION TO DETAIL WAS LACKING which calls into question what the rest of the repair quality is for the service completed.
Perceived reputation brought me to Shottenkirk which is 3 times further away from me than Bob Brown’s dealership.
Sorry to say, the experience has been less than impressive
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by sbjaques729
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Scott Cooper, Dylan Miller
Jul 21, 2023 -
Shottenkirk Chevrolet responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Jul 22, 2023 -
sbjaques729 responded
The best way to contact me is by cell phone. it is available from the service information record / paperwork in your possession.