Scott Chambers

Nick was incredible to work with. He was professional, friendly and made the experience easy. He took his time with me explaining the functions of the vehicle, which I really apprecia He was professional, friendly and made the experience easy. He took his time with me explaining the functions of the vehicle, which I really appreciate because there are a ton of them to learn. He never rushed me, he made me feel like a priority! Nick is great! More

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Nick Traynor was a pleasure to work with. He was very knowledgeable/informative and made the whole process easy. He was very knowledgeable/informative and made the whole process easy. More

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Excellent experience in buying my 250. Spencer is the salesman to go to. Very knowledgeable of product. Very patient and able to answer any questions/concerns I had. Actually showed me why Spencer is the salesman to go to. Very knowledgeable of product. Very patient and able to answer any questions/concerns I had. Actually showed me why Royal was a better option to buy from over other dealers. Scotty the sales manager was excellent as well. More

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And Nick was very helpful and resourceful explained everything in detail very nice person was very happy with his courtesy and for him taking the time out great salesman I recommend him Hily make sure everything in detail very nice person was very happy with his courtesy and for him taking the time out great salesman I recommend him Hily make sure you ask for Nick when looking for a new car orany vehicle he's very friendly and takes his time to explore and explain everything to me I details thank you again I appreciate all and everything that you did for me I love my new car I'm very happy 😊 with it love the beautiful color!! More

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Spenser was very professional and personal to work with and was a primary reason why I bought my Cadillac. He built my trust and provide all the answers to my questions directly. Nice job Spenser and I wil and was a primary reason why I bought my Cadillac. He built my trust and provide all the answers to my questions directly. Nice job Spenser and I will be back to buy again! More

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They really works hard at customer service. This is my third purchase from Royal and the best experience, and purchase by far. Thanks This is my third purchase from Royal and the best experience, and purchase by far. Thanks More

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We’ve bought several vehicles this last year from Spencer Harris. He is always delightful to work with, which is very important to us. The entire staff is very attentive, accommodating, and a joy to work wit Harris. He is always delightful to work with, which is very important to us. The entire staff is very attentive, accommodating, and a joy to work with. We really appreciate the attention to detail and knowledge of Spencer, we can always count on his support and knowing what we need/want even sometimes more than we do. We have recommended Royal and Spencer to many family and friends and will continue to do so. More

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I bought two vehicles from Royal over the past 5 years and the experience purchasing a Cadillac last month reveals how far the sales team has fallen under Scott Chambers' management. The Lyriq was sold w and the experience purchasing a Cadillac last month reveals how far the sales team has fallen under Scott Chambers' management. The Lyriq was sold with defective parts and every problem I have had with the vehicle could have been identified weeks earlier or avoided entirely if the anyone on the sales team or EV ambassador had taken the time to adequately walk through the Lyriq's functions. Instead, during the walkthrough a call from a peer in the dealership resulting in the EV ambassador saying he needed to end the walkthrough early because he was the only one who knew where something was and needed to go get it. Unfortunately, the subsequent priority for Scott Chambers has been to avoid phone calls, send me to OnStar, end conversations as quickly as possible, and deflect responsibility to the service department. In addition, after the sale I discovered that the VIN was reissued, but Scott refused to provide a reason or help in any way except to say I needed to contact GM. I will probably never know if the lack of a walkthrough and subsequent inaction were intentional because Scott knew the vehicle was defective prior to the sale or if it was just how Royal does business. More

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Royal Cadillac is the best. I’m a returning customer simply because of the customer service. They always do what is right. Nick was amazing to work with, he is knowledgeable I’m a returning customer simply because of the customer service. They always do what is right. Nick was amazing to work with, he is knowledgeable and kind. He made the buying process quick and effortless. Would certainly recommend him to assist you with your next purchase. More

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I’ve never had a better car-buying experience! Jose and his team were incredible—easy to work with, transparent, and genuinely supportive. They provided multiple financial comparisons, explained e Jose and his team were incredible—easy to work with, transparent, and genuinely supportive. They provided multiple financial comparisons, explained everything clearly, and helped me make the most informed decision. Throughout the process, I felt respected, cared for, and confident that they had my best interests at heart. I couldn’t imagine a smoother experience and highly recommend Jose and the Royal Buick team to anyone looking for an honest, trustworthy dealership! More

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