Sarah Klein

So, I got stuck with Christian Miller as my salesman. LOL! Love this guy!! He got me in a car I never thought I could get into and I am OBSESSED with it. Christian is top notch, knows his product very w LOL! Love this guy!! He got me in a car I never thought I could get into and I am OBSESSED with it. Christian is top notch, knows his product very well!!! He was a good time. I will go nowhere else!! He is my guy! Lexus of Cleveland is my dealership. Period! Shout out to Sarah and Tom too!!! Thank you both!! Love you guys! More

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Lexus of Cleveland treated me wonderfully and made my lease purchase a celebration! Everybody was very welcoming and professional. lease purchase a celebration! Everybody was very welcoming and professional. More

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I had an outstanding experience purchasing my NX350H. Worked with Candice Thomas and Sarah Klein. The team made everything easy, transparent, and stress‑free from start to finish. Everyone I worked with Worked with Candice Thomas and Sarah Klein. The team made everything easy, transparent, and stress‑free from start to finish. Everyone I worked with was friendly, knowledgeable, and truly focused on helping me find the right vehicle. I never felt rushed or pressured, and every question was answered clearly. I’m thrilled with my new car and extremely impressed with the level of service. The dealership offers a unique buying process in a beautiful, immaculate facility. Highly recommend this dealership to anyone looking for a great buying experience. More

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Top notch top to bottom. Far exceeded my expectations and i will recommend them to everyone I know Far exceeded my expectations and i will recommend them to everyone I know More

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Simon was professional, responsive, and helpful throughout the process, and Lexus of Cleveland made the experience welcoming, and easy from start to finish. throughout the process, and Lexus of Cleveland made the experience welcoming, and easy from start to finish. More

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This dealership is absolutely amazing! Pete has put together an amazing staff! My sales representative. Colin, was a very effective communicator and navigated a very complex route to secur Pete has put together an amazing staff! My sales representative. Colin, was a very effective communicator and navigated a very complex route to secure for me a 2026 LC 500 convertible inspiration series which included a trade-in of a 2021 LC 500 convertible inspiration series. Tom, went over the car thoroughly with a fine tooth comb in preparation for the next owner of the 2021. Dominique and his colleague washed the new car by hand before handing it over to me while Dave Weaver expedited the paperwork More

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Katie did a great job helping me find the car that I wanted and the entire process with Lexus of Cleveland was seamless. wanted and the entire process with Lexus of Cleveland was seamless. More

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Very professional, easy to deal with, did most of deal over texting. Picked up car and they had it looking awesome. over texting. Picked up car and they had it looking awesome. More

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Margaret really listened to my likes, dislikes and what I was looking for in a car after I test drove my first Lexus. She made a suggestion on another vehicle that I didn't even think about. We took a tes was looking for in a car after I test drove my first Lexus. She made a suggestion on another vehicle that I didn't even think about. We took a test drive and I loved it! Started the buying process immediately. She's very knowledgeable., kind and understanding. my guard is always up when I go to a dealership for the first time in many years I drop my guard with Margaret.. we joked, we laughed and had a "real" conversation. She would call or text me with certain updates, so when the day came for me to sign the final paperwork and pick up the car everything was ready to go, and the transition from one car to the other was as smooth as could be. It would be a pleasure and a joy to work with her again.. More

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My wife had expressed that she was interested in a Lexus RX 350 Premium, and found the exact exterior/interior options that she had been looking for at the Lexus of Cleveland dealership. Prior to us even ar RX 350 Premium, and found the exact exterior/interior options that she had been looking for at the Lexus of Cleveland dealership. Prior to us even arriving at the facility, our sales consultant, Seth Collins, already had the vehicle ready and waiting for us to test drive. Seth was incredibly welcoming, friendly, dedicated, and extremely knowledgeable about every feature of the vehicle (as well as many other vehicles in their inventory). He also knew EVERY single aspect regarding the warranty/coverage policies, which greatly aided in us feeling confident we would be making a wise purchase. My wife and I were unfamiliar with the area, so he also offered to join us for the test drive. While traveling around the area, Seth did an absolutely fantastic job informing us of the numerous intuitive features that the vehicle offered, and made the experience very enjoyable. Once we arrived back at dealership, he also went out of his way to provide us with the opportunity to test drive another similar vehicle of a different color scheme to ensure we found the Lexus that was right for us. During the purchasing process, we were also fortunate enough to work with the Finance Manager, Sarah Klein. Sarah has decades of experience in the industry, and truly made the process incredibly seamless and enjoyable. She also had an excellent sense of humor, and was truly a pleasure to be around. Following the purchase, once again, Seth Collins went above and beyond for us. The dealership was already closed, but he spent at least 30 minutes with me inside and outside the vehicle (in frigid ambient temperatures) showing me each and every single button, feature and detail. He even helped me download the Lexus application, link my iPhone, etc. Aside from the amazing service, the facility itself was absolutely incredible. The atmosphere was incredibly welcoming/warming, and even the shop/maintenance area was absolutely beautiful and state of the art. This was our first experience purchasing a Lexus at the Cleveland dealership, but we will definitely be back for our next purchase! More

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