Sarah Cavish

Had a very poor experience with this dealership when attempting to purchase a vehicle advertised on their website. This dealership advertises on their site that 'The Price You See Advertised - Is the P attempting to purchase a vehicle advertised on their website. This dealership advertises on their site that 'The Price You See Advertised - Is the Price You Pay' - That was certainly NOT our experience. We were looking at a 2023 Jeep Renegade Limited that was advertised at just under $26K - also listed with only 4015 miles. We reached out to schedule a test drive and when we arrived to test drive the car, we were told that it was considered a service loaner car and currently being used by a salesperson. Once they located the car for the test drive we noticed the car actually had approx 6900 miles on the odometer. We mentioned to the salesperson that the website indicated much lower miles. They admitted that they had NOT updated their site in quite some time. After the test drive and some consideration, we indicated that we were interested in purchasing the car and asked if they could consider a lower price for the car since the mileage was higher than advertised. The salesperson and manager indicated that they believed that would be some they could consider and would most likely be possible - but would need to get back to us in a couple of days as they would need to speak to their general mgr and they would be closed for the Christmas holiday and would be able to connect the general mgr until after the holiday. They promised to get back to us first thing after the holiday - that did not happen. The day after the holiday, later on that day we called to follow up (since they did not reach out to us) and got a completely rude/abrupt response that they would not consider lowering the price but actually increasing the price to $27,250 (another $1250 above the advertised price). They indicated there would be no further negotiations and pretty much told us that was the final new price. Besides being shocked at how rudely they delivered this news to use, we were disgusted and walked away. They lost a cash sale. They had updated their website with the new price but did not update the mileage of the car. Please note that as of this post, the mileage is still showing at 4015 miles. We have screen shots of the car listing prior to the price increase and after the price increase. We plan to file a claim with the BBB and dept of consumer affairs for false advertising. Just unacceptable business practices in my opinion. My recommendation to anyone working with this dealership - BEWARE! and be prepared for some questionable sales practices. BTW, we had a much better experience at Larry Roesch Jeep and I would highly recommend them. More

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I can’t recommend St. Charles Jeep Chrysler Dodge enough! My sister recently purchased a car from them, and the entire team went above and beyond to make sure she was take Charles Jeep Chrysler Dodge enough! My sister recently purchased a car from them, and the entire team went above and beyond to make sure she was taken care of. After having issues with her first Jeep, they fixed everything without any hesitation or questions asked. Unfortunately, the car broke down, and the repairs were too expensive. The dealership stepped in to buy back the car and got her into a newer vehicle that was perfect for her. Special shout-out to Sam, the general manager, who made the whole process seamless, Sarah, the sales rep who found the perfect car, and John, the finance manager, who worked out a great deal on the warranty and GAP insurance. They really worked hard to keep everything within her budget. This was an incredible experience—100/10 highly recommend! If you’re looking for a dealership that truly cares, this is the place! More

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Came here to buy my first car! Everyone we talked to was extremely helpful and made the experience easy, fast, and easy to understand! Sarah especially made the entire process quic Everyone we talked to was extremely helpful and made the experience easy, fast, and easy to understand! Sarah especially made the entire process quick, easy, and understandable. Even gave plenty of amazing advice for a young inexperienced buyer like myself. I couldn't imagine a better place to buy my first car. Thank you Sarah! More

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Muy amables y atentos en lo que necesitaba y la rapidez en que fui atendida muchas gracias Sarah en que fui atendida muchas gracias Sarah More

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Jeep xx Charles CDJ has once again delivered exceptional service! After recently selling my old Jeep Compass, I decided to explore hybrid cars. Despite encountering some less-than-ideal experiences with oth service! After recently selling my old Jeep Compass, I decided to explore hybrid cars. Despite encountering some less-than-ideal experiences with other dealerships and their sales teams, we ultimately returned to our trusted choice: Jeep. Tommy warmly welcomed us, ensuring a seamless experience from start to finish. Vic,a familiar face, joined in to assist, leveraging our longstanding relationship to craft an exceptional deal. And of course, the highlight for my enthusiastic 4-year-old was celebrating with her favorite song. She eagerly anticipated the celebration since we stepped into the dealership. Thank you Tommy, Vic, Zuhri, Alexis and to the entire team for consistently going above and beyond for us! We will definitely be recommending friends and family for the amazing experience. More

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Great experience. This was the smoothest car purchase I have ever experienced. The sales team was very friendly. This was the smoothest car purchase I have ever experienced. The sales team was very friendly. More

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Peter is a great man and salesman. Very helpful with looking for the perfect car. Very helpful with looking for the perfect car. More

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Great experience, sales person was top notch and explained everything about the car and financing, recommended! explained everything about the car and financing, recommended! More

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Todo muy bien atienden bien probamos el auto y nos dieron garantía la vendedora nos atendió bien dieron garantía la vendedora nos atendió bien More

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This is the second truck I got from here,the first time the person who helped me at that time didn't know nothing about trucks. But this time Sarah Cavish showed me that she knew the product she is selling the person who helped me at that time didn't know nothing about trucks. But this time Sarah Cavish showed me that she knew the product she is selling. Great job! More

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