Sam Barakat

Great service great people. Responsive and great coffee. I went looking for a car and found a great one. Responsive and great coffee. I went looking for a car and found a great one. More

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Awesome dealership! Managers were fantastic and Kain dealt with all our issues with respect and commitment to customer service! Managers were fantastic and Kain dealt with all our issues with respect and commitment to customer service! More

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I really enjoyed working with Frank Tortorella. He is extremely knowledgeable and professional. Also John in finance handled the paperwork fast! He is extremely knowledgeable and professional. Also John in finance handled the paperwork fast! More

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As far as the sales staff, they were very nice to deal with. Not aggressive in any way. A very pleasant experience. Frank was very nice. Everything after that was awful. The finance person made a lot with. Not aggressive in any way. A very pleasant experience. Frank was very nice. Everything after that was awful. The finance person made a lot of errors on our paperwork which we had to have corrected complicating the process, and he cost us more time and money to transfer personalized plates on our own than we should have had to deal with. We attempted to have a civil discussion with the General Manager about our experience which led to this review. To be clear, we just wanted to discuss our experience with him. He exhibited some of the most unprofessional behavior I have encountered in a business or professional setting, and he was especially unpleasant towards my spouse. We have been Jeep owners for many years, and enjoy having them. With that, I will not buy a vehicle from this dealer again, and would not recommend this dealer to anyone else. There are just too many other options out there than to be treated like that during what for us is a big purchase. More

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Amazing Dealership true to their prices and amazing vehicles to choose from. I took home a beautiful 2023 Jeep Gladiator Mojave. Start to finish, it was an easy process. I would recommend this dealersh vehicles to choose from. I took home a beautiful 2023 Jeep Gladiator Mojave. Start to finish, it was an easy process. I would recommend this dealership to friends and family anywhere. More

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I am extremely disappointed in this dealership. I bought a 2021 Acura ILX last year at St Charles cdjr dealership. I purchased a almost 4500 dollar aftermarket full bumper to bumper warranty. Inclu I bought a 2021 Acura ILX last year at St Charles cdjr dealership. I purchased a almost 4500 dollar aftermarket full bumper to bumper warranty. Including the engine and transmission, just to find out that headlights are not covered. After I bought it, within about a month I took it in twice for a headlight issue, they looked at it they said everything was fine I still have the ongoing issue which is deteriorating over time turns out I would have to have both headlights replaced and the aftermarket warranty company is not going to cover the claim. It is not just a simple bulb . It is the whole headlight assembly, driver and passenger side headlights. The warranty company will not approve the claim and it would be almost $4400.00 to replace both headlights with the labor. I got back to the St. Charles CDJR dealership and I explained to them the situation, and they are just giving me the runaround. I spoke with the GM, the GM's assistant, and the BCM assistant. I wound up taking the vehicle to an Acura dealership. Their technicians said that there is a problem with the headlamps. I wound up spending $219 for a diagnostic fee because the warranty company would not approve the claim. St Charles cdjr dealership is not doing anything about it. Besides giving me the runaround. I was supposed to go in tomorrow to have them do a complimentary inspection for the vehicle. I am not going to go tomorrow. I am tired of the runaround. I believe the dealership knew the headlights were faulty to start with. I am very disappointed in this dealership. More

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With the help of multiple employees here I was able to make a vehicle purchase quick and painless. My current vehicle had been totaled out from an accident and upon finding the vehicle I wanted they quick make a vehicle purchase quick and painless. My current vehicle had been totaled out from an accident and upon finding the vehicle I wanted they quickly got the paperwork started and the vehicle was ready the next day. Bc they are an hour from me they were understanding of the later arrival time and Frank, my salesman, even picked me up from the car rental place. Not only was the vehicle just as promised, the paperwork was already prepped and ready to go, the manager was super helpful in finalizing numbers and warranty’s, and Sam the other manager made the entire experience amazing with a ring of the bell, well wishes, and a promise of excellent care going forward and I believe him to the max. Thanks everyone!!! More

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Customer service is great. Friendly fast and professional. I would recommend them to anyone who needs service. Friendly fast and professional. I would recommend them to anyone who needs service. More

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Initially i had a positive review for my experience leasing the car from this dealership and dealing with Matthew Darovec and his manager but i had to change it to negative unfortunately! When i lease leasing the car from this dealership and dealing with Matthew Darovec and his manager but i had to change it to negative unfortunately! When i leased my car i was promised that all of the maintenance for the car including oil changes will be included by the term of my lease. When i sign the documents it showed only 4 oil changes included but they assured me that all the leased vehicle oil changes are covered by them until the lease term end and don't have to worry about what they stated in the documents. When i used my initial 4 oil changes they changed the story and start charging for the remaining of the regular oil changes and even had a courage to tell me a lies into my face that they don't remember and they just following whats in the signed documents, when i tried to dispute the charges. It's my mistake believing their words and promises instead of forcing them that to be stated in the documents. I just didn't realize that they will be such a dishonest people, xxxxxxxxxx and scammers. Ill also make a complain with BBB and let everyone know about my experience and will make sure do not fall again on a fake promises and to have all of that on paper because they are not keeping to the deal and their promises unless you have that on a paper. They will lose many customers like this over few hundred dollars worth of oil changes! Will never be a Jeep customer again! Avoid this dealership at all costs!!! More

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STAY AWAY! I purchased a 2022 Jeep Wrangler in May 2024 for my 16 year old son from sales rep Dan. Within the first few weeks of having the car, we noticed it r I purchased a 2022 Jeep Wrangler in May 2024 for my 16 year old son from sales rep Dan. Within the first few weeks of having the car, we noticed it running hard and the brakes squeaking. The car has been serviced twice by St Charles Jeep and both times, we were told there was nothing wrong with the car. After continuing to deal with issues, we took it to another Jeep dealership to be serviced to find out that not only were the brakes bad but that there were other mechanical issues with the car. My 16 year old son mainly drives this car so to have this dealership continue to tell us that there was nothing wrong it put my son's life at risk. Its appalling and the unfortunate side of this is there is no recourse on our end. We are stuck with a poorly presented car from an extremely unreliable and untrustworthy dealership. The best I can do is share my experience to help keep others from purchasing from this dealership. More

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